Name: Yay
Author: YayYay

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Yay is a business communication platform offered by Yay.com. According to the vendor, it is designed to enhance and streamline business communications. The platform includes a fully supported enterprise cloud PBX and a range of features suitable for businesses of all sizes. It is targeted at various professions and industries, such as IT and technology companies, professional services firms, retail and e-commerce businesses, hospitality and tourism, healthcare, and financial services.

## Key Features

**Cloud PBX Phone System**: According to the vendor, Yay offers a fully supported enterprise cloud PBX that allows businesses of all sizes to manage their phone system in the cloud. Yay.com provides flexible monthly payment options, making it a cost-effective solution for business communication.

**Phone Numbers**: Yay.com offers a wide range of business phone numbers, including local, international, and toll-free options. According to the vendor, users can choose to keep their existing numbers or select new ones, providing flexibility and convenience in establishing their business phone presence.

**Call Forwarding & Routing**: Yay.com enables users to route inbound calls to multiple destinations, improving call management efficiency. The vendor claims that smart call routing features and customizable call flows help optimize call handling processes and enhance customer service.

**Hunt Groups**: According to the vendor, Yay.com allows users to create hunt groups for teams and departments, facilitating efficient call distribution to available agents. This feature aims to improve customer service and response times by ensuring that calls are promptly answered by the most appropriate team member.

**Voicemail & Call Logs**: Yay.com enables users to create voicemail mailboxes for individuals or teams, ensuring that no important messages are missed. The vendor states that access to detailed call logs provides a comprehensive history of all incoming and outgoing calls, allowing for easy tracking and management.

**Call Recording**: Yay.com offers unlimited call recording without the need for additional software. According to the vendor, this feature ensures compliance with legal and regulatory requirements and provides businesses with a valuable tool for training, quality assurance, and dispute resolution.

**IVR Call Menus**: Yay.com allows users to create touch-tone IVR call menus to guide callers to the right department or extension. According to the vendor, this feature enhances call routing efficiency and improves the overall customer experience by ensuring that callers reach the appropriate destination quickly and easily.

**Time of Day Routing**: Yay.com enables businesses to route calls based on the time of day and day of the week. According to the vendor, customizable call handling based on business hours ensures that calls are handled appropriately at all times, providing a seamless experience for callers.

**Conference Calling**: Yay.com provides virtual meeting rooms for holding conference calls. Participants can join the conference via unique PIN access, allowing for enhanced collaboration and communication among team members and external partners, as claimed by the vendor.

**SIP Trunking**: Yay.com offers the ability to configure SIP trunks to send calls to on-premises hardware PBX, seamlessly integrating with existing phone systems. According to the vendor, this cost-effective solution is ideal for businesses with existing infrastructure looking to leverage the benefits of Yay's advanced communication features.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

YayYay

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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What is Yay?