TrustRadius Insights
Convenient Platform: Users found Yelp to be a convenient platform for searching and reserving restaurants without waiting in long lines or …
Starting at $99 per month
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What is Yelp for Restaurants?
Yelp for Restaurants, is a restaurant and guest management software solution based on technology acquired from NoWait and SeatMe, both acquired by Yelp, which automates the user's FOH flow. It includes tools including Waitlist, Reservations, Kiosk, Takeout, Table Management, and…
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Get StartedPricing
Basic
$99
Cloud
per month
Standard
$249
Cloud
per month
Plus
$299
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://restaurants.yelp.com/yelp…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month
Product Demos
How Kabuki Increased Visibility with Yelp Ads | Yelp for Restaurants Customer Story
YouTube
How Kabuki Uses Yelp Guest Manager to Free Up Staff | Yelp for Restaurants Customer Story
YouTube
How Kabuki Got 22x ROI with Yelp Ads | Yelp for Restaurants Customer Story
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Yelp for Restaurants?
Yelp for Restaurants is a restaurant and guest management software solution from Yelp for Restaurants, based on technology acquired with the companies NoWait and SeatMe, which automates the user's FOH flow. It includes tools including Waitlist, Reservations, Kiosk, Takeout, Table Management, and digital brand-building tools from Yelp Guest Manager.
Standard features include waitlist experience management and basic reservation tools:
Standard features include waitlist experience management and basic reservation tools:
Unlimited covers
Online waitlisting
Advanced SMS
Two-way texting
Floor plan management
Basic reservation management\
Advanced plans include digital guestbook, POS integration, and enterprise features, as well as multi-location support.
Yelp for Restaurants Integrations
- Lightspeed Restaurant
- Aloha Cloud
- POSitouch now part of SkyTab
- Olo
- Punchh
- Grubhub for Restaurants
- ChowNow
- Omnivore
- Oracle Micros
- Dinerware
- Squirrel systems
- Xpient
- EatStreet
- Delivery.com
Yelp for Restaurants Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Convenient Platform: Users found Yelp to be a convenient platform for searching and reserving restaurants without waiting in long lines or making phone calls. Many reviewers appreciated the ability to search using various filters such as location, price, and type of food, view photos, reviews, and location maps for each restaurant.
Easy Reservation System: Reviewers praised the Yelp reservation system for being easy to use and train staff on. They also appreciated that it helped cut down wait times for guests by integrating reservations for some restaurants. Many users liked receiving email confirmations and follow-up reminders after making a reservation through Yelp reservations interface.
Streamlined Interface: The integration of SeatMe with Yelp was highly praised by many reviewers who thought it offered a streamlined interface for managing reservations, waitlists, and cancellations. They appreciated the ability to make 24/7 reservations through SeatMe while receiving confirmations and notifications via email and text message. Some reviewers considered SeatMe as a must-have tool for any restauranteur due to the growing popularity of Yelp among customers.
Long Wait Times: Some customers have reported long wait times for their reservations, causing frustration and inconvenience.
Inaccurate Information: Several users have complained about the inaccurate information presented by Yelp Reservations. This includes menus not being updated, wait times that are not accurate, and availability inaccuracies compared to OpenTable.
Limited Participation: Many restaurants do not participate in the SeatMe reservation system offered by Yelp, reducing its usefulness to users who want to make reservations at their preferred restaurant.
Users of Yelp Reservations have made the following recommendations:
Improve Wait Time Management: Users have suggested that Yelp Reservations could enhance its wait time management feature. Some users have expressed a desire for more flexibility in adjusting wait times, as well as the ability to customize notifications for customers. By addressing these concerns, Yelp Reservations could further optimize wait time management for businesses.
Enhance Communication Tools: Several reviewers have mentioned the need for improved communication tools within Yelp Reservations. Users have recommended features such as in-app messaging or chat functionality to streamline communication between restaurant staff and customers. By implementing these enhancements, Yelp Reservations could help facilitate smoother and more efficient communication processes.
Expand Reservation Availability: In order to maximize its potential impact on increasing restaurant occupancy, users have suggested that Yelp Reservations should consider expanding its reservation availability options. This could include allowing users to book reservations further in advance or offering a greater range of time slots. By providing more flexibility in reservation availability, Yelp Reservations could help restaurants maximize their seating capacity and attract more customers.
Overall, while users find Yelp Reservations to be a valuable tool for organizing wait times and managing host staff, they have identified areas where improvements could be made. By addressing these recommendations, Yelp Reservations can continue to provide an effective solution for filling up restaurant seats and enhancing the dining experience for both businesses and customers.