Yotpo Reviews

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28 Ratings
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Score 8.3 out of 100

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Reviews (1-16 of 16)

Adam Dawson | TrustRadius Reviewer
October 21, 2019

Great Tool For Generating Online Reviews

Score 10 out of 10
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Likelihood to Recommend

Yotpo is definitely well suited for e-commerce. We've been using it for a few years now and it has helped us build a review strategy. Beforehand, we didn't have anything in place for reviews. It's been a cost-effective, easy-to-use way for us to garner feedback about our e-commerce site. Also, if you feel like you don't have the time to implement a review strategy, Yotpo makes it easy with automation tools.
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Colin Darcy | TrustRadius Reviewer
October 15, 2019

Snowboard Company Domination!

Score 8 out of 10
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Likelihood to Recommend

Anyone looking to expand their customer service in a more new school direction should consider using Yotpo. They are effective in assisting a small company like ourselves in looking like a large company. Quick responses and a proper interface help preface what needs to be done to address customer needs.
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Ben Gelsey | TrustRadius Reviewer
October 12, 2019

Worthwhile for boosting user trust on your sales page

Score 7 out of 10
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Likelihood to Recommend

Yotpo is well suited if you want to build user trust on your site (versus off-site on existing platforms like Yelp/TrustRadius/Trustpilot/BBB, etc). Yotpo allows you to filter out bad reviews (but most users wouldn't know this), so it's guaranteed to make your site look more trustworthy.
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Ignacio Sime | TrustRadius Reviewer
October 15, 2019

Love Yotpo

Score 8 out of 10
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Likelihood to Recommend

Well suited for midsize companies who wants to improve their customer engagement but less suited for companies who needs an interactive experience with the customers.
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Jose Crowley | TrustRadius Reviewer
October 09, 2019

Yotpo a great tool for e-commerce

Score 9 out of 10
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Likelihood to Recommend

It is perfect for e-commerce with a loyal customer base and repeat buyers. Great for introducing new products and offering coupons in return for feedback and reviews. Not great as a customer service tool.
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Anonymous | TrustRadius Reviewer
December 04, 2019

Best Review Tool from a Value and Ease of Operation Standpoint

Score 10 out of 10
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Likelihood to Recommend

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
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Anonymous | TrustRadius Reviewer
October 09, 2019

Yotpo lets us hear all the voices in the room!

Score 10 out of 10
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Likelihood to Recommend

Amalgamating reviews and questions from diverse sources, giving potential patients an estimate of providers availability, enabling potential customers to request specific providers, integrating with Facebook and Google effectively.
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Vivian Vassar | TrustRadius Reviewer
September 23, 2019

Yotpo is a Big Help Getting Crucial Reviews for a Small Business

Score 9 out of 10
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Likelihood to Recommend

If you have an ecommerce website Yotpo does the job. It's dependable, easy to install, and you can set up a funnel to get the customer to review your site or product, then ask them to post a review on social media by offering an incentive. If you're a small business this can work as a set it and forget it system that just needs to be checked once in awhile if you are short on time. When you do check in you can push the reviews yourself to social sites. The free version does not do this automatically as far as I know.
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Art Bukowski | TrustRadius Reviewer
September 07, 2019

You want to increase amount of reviews on your website? Read this.

Score 9 out of 10
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Likelihood to Recommend

Yotpo brings to our business hundreds of reviews every week. It's funny how we started with almost 0 reviews, and within a few months, we have thousands. The Yotpo system re-connects buyers with the store, so we have much higher retention. And all that just works, without spending hours to prepare/automate campaign. It just works.
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Anonymous | TrustRadius Reviewer
August 06, 2019

Reviewing the reviewer

Score 7 out of 10
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Likelihood to Recommend

I think Yotpo is a great service and platform for any business, especially a retail/ecomm business, who is looking for a way to collect, moderate and publish reviews as social proof for their brand and products. I think the features are largely there and relatively easy to use, however, my reservations around recommending them more strongly comes from the headache we experienced trying to implement and launch with them. We took it upon ourselves to do a very custom email template and to do some of the implementation work in house which caused a number of snags and delays, but you would think even going with a custom approach, things could have gone a lot more smoothly.
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Roy Fung | TrustRadius Reviewer
August 10, 2018

Yotpo in Drone & FPV world

Score 10 out of 10
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Likelihood to Recommend

Very good with product reviews, Q&As and social interaction between consumers and between consumer and retailer. It is not the best customer service support tool.
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Zach Shelley | TrustRadius Reviewer
February 07, 2018

Yotpo: A solid (and budget friendly) manual review curation tool

Score 7 out of 10
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Likelihood to Recommend

Yotpo is a great tool for any organization that has a dedicated full-time resource for the process and elevation of customer reviews. There is workable automation within the tool but apart from the proactive pursuit of reviews, it offers little. Responses to Q and A are 100% manual. Responses to 1 - 3-star reviews are 100% manual in their moderation. There are additional teams whose services can be purchased at an additional cost to help alleviate some of the resource bandwidth consideration, however, Yotpo really only provides depth and help when serviced by a dedicated individual.
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John Wilkinson | TrustRadius Reviewer
May 05, 2017

Yotpo Gets the Reviews

Score 10 out of 10
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Likelihood to Recommend

At the right sales volume, Yotpo is a great tool for automating the review request process and adding great user generated content/reviews to your e-commerce sites. It just works and runs in the background without any additional effort. Setup is easy and customer support is fantastic. The onsite widget is easily customizable to match your site's branding and design.
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About Yotpo

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

Has featureReviews & Ratings
Has featureLoyalty & Referrals
Has featureVisual Marketing
Has featureConsumer Insights

Yotpo Screenshots

Yotpo Integrations

Shopify, Shopify Plus, Klaviyo, Salesforce Commerce Cloud, Bronto Marketing Platform, Listrak, Mailchimp, BigCommerce, WooCommerce, Antavo, Volusion, Zendesk, AdRoll, HubSpot, LoyaltyLion, Nextopia, Omnisend, Searchspring, Remarkety, Stitch, ViralSweep, Vend, Zinrelo Loyalty Rewards Program, Zaius, Magento Commerce Cloud (formerly Magento), Google, Facebook, Instagram, Twitter, Pinterest, Swell Rewards, Sap Hybris, Nosto, Ampifyme, Beeketing Boost Sales, Bold Commerce, Findify, Flashchat, Fomo, Gorgias, InstantSearch+, Limespot, Octane AI, Oracle Bronto, ProveSource, Plobal Apps, Searchanise, Shoelace, Shogun, Smile.io, Stars and Stories

Yotpo Competitors

PowerReviews, Trustpilot, Bazaarvoice

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Yotpo Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Yotpo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All Countries
Supported Languages: All Languages