Yotpo Reviews

44 Ratings
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Score 7.9 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-19 of 19)

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June 13, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • A boost in revenue - potential buyers are able to read reviews & see photos from other customers, making them feel more confident and educated in purchasing our products.
  • Helping us seamlessly integrate reviews and photos on our website, building social proof.
  • We aim to be customer-oriented & our customers often ask for photo examples of other projects similar to theirs. By collecting visual content through Yotpo, we're often able to point them to helpful photo examples.
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July 21, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • More UGC.
  • Aggregated reviews and UGC on our product page.
  • Lower cost.
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September 23, 2019
Vivian Vassar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • It's allowed us to push our popular products by quoting good reviews. We sell more.
  • Yotpo send us email alerts so when we get a review about a problem we can work to correct and update our listing or systems. We use these reviews to connect with customers to do quick follow up and build trust.
  • When we considered changing our website we were happy to find out that our Yotpo reviews could be imported into the new site. This saved us time and it was reassuring to know we wouldn't lose all that work.
Read Vivian Vassar's full review
October 21, 2019
Adam Dawson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Helped us increase reviews from 0 to 64.
  • Gave us insight into our customers' experiences so we could make improvements where necessary.
  • Has sent 2.5k automated emails asking customers for reviews.
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October 12, 2019
Ben Gelsey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Return on Investment

  • Unfortunately, our conversion rate remained roughly the same after adding Yotpo.
  • Qualitatively, our site looks more trustworthy with the addition of Yotpo reviews.
  • For negative reviews collected via Yotpo, we got valuable feedback on how to improve our service.
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October 18, 2019
Sarah Moore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Ease of use in comparison to the built-in review systems I've used, which saves time.
  • Public customer interaction. We do Customer Care well, and this lets us show it.
Read Sarah Moore's full review
October 15, 2019
Ignacio Sime | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • 30% of the revenue is driven by products who has some yotpo generated content
  • Our product review numbers grew by 50%
Read Ignacio Sime's full review
December 04, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Positive ROI right out of the gate. We imported reviews from another review system and saved money.
  • Improved site conversion rate because of display options, including product page, review tab, and testimonial page widgets.
  • Easy to push reviews to our social channels to show off in our feeds.
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August 06, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Return on Investment

  • We have seen a very high response rate from our customers in terms of their willingness to write reviews for us, and have been very happy with the volume of high star reviews.
  • The feedback we have gotten via reviews has allowed our buying teams to make better purchasing decisions and allowed our support teams to save a few customers that were unhappy!
  • It is currently too soon for us to be able to measure the positive impact the reviews have on conversion rate and AOV.
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October 09, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Patient acquisition is up
  • Patients have clear expectations of services provided thus forestalling unnecessary dissatisfaction
  • Has impacted our bottom line by raising revenues at least 15% to 20% in last year
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February 07, 2018
Zach Shelley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Speed to Resolution Product Feedback (When appropriately staffed)
  • Increased Service scores (Google Reviews, NiceReply, Yotpo)
  • Additional Program Costs for Dedicated Staffing Resources
Read Zach Shelley's full review
May 05, 2017
John Wilkinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Hard to measure directly, but we know that sales are growing and that positive product/site reviews are helping reinforce customer interest/confidence.
Read John Wilkinson's full review
November 28, 2016
Aaron Shaffier | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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Return on Investment

  • Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.
Read Aaron Shaffier's full review

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

Has featureReviews & Ratings
Has featureLoyalty & Referrals
Has featureVisual Marketing
Has featureConsumer Insights

Yotpo Screenshots

Yotpo Videos (4)

Yotpo Integrations

Shopify, Shopify Plus, Klaviyo, Salesforce Commerce Cloud, Bronto Marketing Platform, Listrak, Mailchimp, BigCommerce, WooCommerce, Antavo, Volusion, Zendesk Support Suite, AdRoll, HubSpot Marketing Hub, LoyaltyLion, Omnisend, Searchspring, Remarkety, ViralSweep, Vend, Zinrelo Loyalty Rewards Platform, Zaius, from Optimizely, Fomo, Nextopia, now part of Searchspring, Stitch, a Talend company, Magento Commerce Cloud (formerly Magento), Google, Facebook, Instagram, Twitter, Pinterest, Swell Rewards, Sap Hybris, Nosto, Ampifyme, Beeketing Boost Sales, Bold Commerce, Findify, Flashchat, Gorgias, InstantSearch+, Limespot, Octane AI, Oracle Bronto, ProveSource, Plobal Apps, Searchanise, Shoelace, Shogun, Smile.io, Stars and Stories

Yotpo Competitors

PowerReviews, Trustpilot, Bazaarvoice

Yotpo Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
FreeFreeIncludes 50 Monthly Orders
Premium$799per month

Yotpo Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Yotpo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All Countries
Supported Languages: All Languages

Frequently Asked Questions

What is Yotpo's best feature?

Reviewers rate Support Rating highest, with a score of 8.7.

Who uses Yotpo?

The most common users of Yotpo are from Small Businesses and the Retail industry.