Yotpo

Yotpo

About TrustRadius Scoring
Score 7.3 out of 100
Yotpo

Overview

Recent Reviews

Founder/CEO

8 out of 10
December 01, 2021
Multifunctional review platform, the automatic review request for completed orders, being about to access analytics, being able to add …
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When Will It Work?

3 out of 10
September 21, 2021
We are using Yotpo to collect reviews from customers who purchase our products. Currently, we have it set up on one website, with the plan …
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Great! Very happy.

9 out of 10
July 22, 2020
Used for the E-Commerce department to collect and aggregate user reviews and photos. We then share this information across the company to …
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Lovin' It

9 out of 10
October 18, 2019
Yotpo is mainly used by our Consumer Care Team, but will be integrated into a B2B site later this year.
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Snowboard Company Domination!

8 out of 10
October 15, 2019
We are using it to address customer reviews on our website. We then choose to publish or not publish reviews based on how relevant they …
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Love Yotpo

8 out of 10
October 15, 2019
This is a useful tool to drive quality insights from our customers, more than review the product experience they review all the customer …
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Reviewer Sentiment

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Negative ()
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Awards

TrustRadius Award Top Rated 2020

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Yotpo, and make your voice heard!

Pricing

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Premium

$799

Cloud
per month

Free

Free

Cloud
Includes 50 Monthly Orders

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.yotpo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

  • Supported: Reviews & Ratings
  • Supported: Loyalty & Referrals
  • Supported: Visual Marketing
  • Supported: Consumer Insights

Yotpo Screenshots

Mail After PurchaseYotpo DashboardShowcase your best reviews & ratings on siteUse analytics to measure & improve performanceTurn every purchase into a reviewModerate & comment with easeGenerate different types of content and showcase on siteDrive more shoppers to your siteOptimized redemption experiencesComprehensive performance metricsBuild customer loyalty and maximize LTVAcquire customers more efficiently

Yotpo Videos

On September 12th, Yotpo had it's first-ever conference, Destination:D2C. Here's the how we kicked off the day.
Nailing the Product-Feedback Loop with Cupshe
Customer-Centric Brand Building with Pura Vida
Scaling a Community-Driven Brand with Chubbies

Yotpo Integrations

Yotpo Competitors

Yotpo Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll Countries
Supported LanguagesAll Languages

Comparisons

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Frequently Asked Questions

What is Yotpo's best feature?

Reviewers rate Support Rating highest, with a score of 9.2.

Who uses Yotpo?

The most common users of Yotpo are from Small Businesses (1-50 employees) and the Retail industry.

Reviews and Ratings

 (56)

Ratings

Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
  • If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • A boost in revenue - potential buyers are able to read reviews & see photos from other customers, making them feel more confident and educated in purchasing our products.
  • Helping us seamlessly integrate reviews and photos on our website, building social proof.
  • We aim to be customer-oriented & our customers often ask for photo examples of other projects similar to theirs. By collecting visual content through Yotpo, we're often able to point them to helpful photo examples.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Positive ROI right out of the gate. We imported reviews from another review system and saved money.
  • Improved site conversion rate because of display options, including product page, review tab, and testimonial page widgets.
  • Easy to push reviews to our social channels to show off in our feeds.
Ben Gelsey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Unfortunately, our conversion rate remained roughly the same after adding Yotpo.
  • Qualitatively, our site looks more trustworthy with the addition of Yotpo reviews.
  • For negative reviews collected via Yotpo, we got valuable feedback on how to improve our service.
Vivian Vassar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It's allowed us to push our popular products by quoting good reviews. We sell more.
  • Yotpo send us email alerts so when we get a review about a problem we can work to correct and update our listing or systems. We use these reviews to connect with customers to do quick follow up and build trust.
  • When we considered changing our website we were happy to find out that our Yotpo reviews could be imported into the new site. This saved us time and it was reassuring to know we wouldn't lose all that work.
August 06, 2019

Reviewing the reviewer

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • We have seen a very high response rate from our customers in terms of their willingness to write reviews for us, and have been very happy with the volume of high star reviews.
  • The feedback we have gotten via reviews has allowed our buying teams to make better purchasing decisions and allowed our support teams to save a few customers that were unhappy!
  • It is currently too soon for us to be able to measure the positive impact the reviews have on conversion rate and AOV.
Aaron Shaffier | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.