Yotpo

Yotpo Reviews

Do you work for this company? Learn how we help vendors

Reviews
(1-21 of 21)

Companies can't remove reviews or game the system. Here's why
September 21, 2021

When Will It Work?

Score 3 out of 10
Vetted Review
Verified User
Review Source
We are using Yotpo to collect reviews from customers who purchase our products. Currently, we have it set up on one website, with the plan to set it up for a sister company as well. We were attracted to the ability to syndicate reviews across store sites for two different companies.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The marketing team is the main department that uses Yotpo at our company. Yotpo allows us to collect & curate customer reviews and visual UGC. We use Yotpo online galleries throughout our website, and seeing customer social proof is a large purchase decision-making factor for potential customers. By showcasing reviews and customer photos through Yotpo, we're boosting sales and providing social evidence of the quality of our products.
July 22, 2020

Great! Very happy.

Score 9 out of 10
Vetted Review
Verified User
Review Source
Used for the E-Commerce department to collect and aggregate user reviews and photos. We then share this information across the company to help us with our design process, fitting the garments, and creating new products to further expand our assortment. We have also used this to learn about our customer behaviors—we are looking to understand where she is going and how she is wearing our product. This tool has also helped us identify who is wearing our garments, which has been helpful in the design process.
Vivian Vassar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Yotpo to collect reviews for our website and for the products on our website. We wanted a system that would integrate easily on our Big Commerce site. Yotpo was so easy to install, it was ready to go in minutes. The Yotpo reviews collect actual customers experience and this helps new customers make buying decisions. Our customer service department checks the reviews on a regular basis on the Yotpo dashboard. This helps us spot problems with orders and products. We then reach out to the customers to follow up. Yotpo is another way to keep an eye on how our service and products are doing.
Adam Dawson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Yotpo to generate reviews for our e-commerce site. Before implementing Yotpo, we didn't have any reviews or a strategy in place to generate them. Through Yotpo's easy-to-use Shopify integration, we were able to not only add an intuitive online review platform but also set up automated emails that request reviews from customers a few weeks after they received their orders. We now have 64 reviews and it's all thanks to Yotpo.
Colin Darcy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using it to address customer reviews on our website. We then choose to publish or not publish reviews based on how relevant they are. This way, a customer who needs answers on something pressing can either find them in published messages or they can make a purchase based on a review made by someone else.
Ben Gelsey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
At Flights Machine we wanted to boost user trust on our sales page by adding objective reviews. Previously we simply had a few testimonials hardcoded onto our site, but to the user that seems more easily "faked" and less objective. Rather than the oft-seen low tech solution of screenshots-of-Facebook-posts, we decided to implement Yotpo on our website to aid in both harvesting and displaying these reviews.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used across the whole organization. It is used to get real feedback and reviews for product on our website. We also use it to answer questions for customers. It also silicates review on the look and user friendliness of the site. We use it to send coupons as well to customers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Yotpo on a few different websites that we own and couldn't be more pleased. We use it for onsite reviews, we push reviews into our Facebook feed, and we also use a testimonial page to showcase the reviews that we have. We use the review tab widget so that every page of our website has quick access for customers to see real reviews. We love Yotpo and couldn't run our business without it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Patient acquisition and retention is vital to our medical practice. Consumers do rely on others reviews as to the quality of providers, appointment scheduling, acceptance of insurance and fees charged in the current market. Thus, we rely on Yotpo to support this function.
Art Bukowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Yotpo as a reviews system on one of the e-commerce websites. We use it for plugin displays reviews on our product detail pages, home page, and some landing pages. In general, it shows reviews of the product from the real users/buyers.
Zach Shelley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Yotpo is the primary method of Product Reviews for our eCommerce sites. It is also used as a secondary Review portal for Service Reviews. The reviews are utilized by our Marketing and Customer Service departments both reactively and proactively. The tool's functionality provides a proactive feedback loop to ensure that any product issues are addressed immediately. Yotpo also allows for immediate Customer Service follow up to any priority review submissions. Yotpo allows for some responsive automation to help collect data and includes auto-publish rules for a limited amount of specifications.
John Wilkinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Yotpo to request and publish product reviews from customers after their purchase on our B2C e-commerce sites. Before implementing Yotpo, we had very low review response rates. Yotpo automatically sends review requests after purchases and we have now collected hundreds. The moderation tools also give us another opportunity to interact with customers.
August 06, 2019

Reviewing the reviewer

Score 7 out of 10
Vetted Review
Verified User
Review Source
We currently use Yotpo to collect customer reviews, UGC, and to post and answer Q&A on the site. It is used on our homepage displaying site /brand reviews as well as our product pages, with product specific reviews and UGC. It allows us to moderate reviews as they come in and respond either publicly or privately to reviews. The reporting also helps our buying/merchandising department to look at trends and respond to things on a product level as well. Customer service has a simple interface through which they can lend an extra level of support to our customers.

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

  • Supported: Reviews & Ratings
  • Supported: Loyalty & Referrals
  • Supported: Visual Marketing
  • Supported: Consumer Insights

Yotpo Screenshots

Mail After PurchaseYotpo DashboardShowcase your best reviews & ratings on siteUse analytics to measure & improve performanceTurn every purchase into a reviewModerate & comment with easeGenerate different types of content and showcase on siteDrive more shoppers to your siteOptimized redemption experiencesComprehensive performance metricsBuild customer loyalty and maximize LTVAcquire customers more efficiently

Yotpo Videos

On September 12th, Yotpo had it's first-ever conference, Destination:D2C. Here's the how we kicked off the day.
Nailing the Product-Feedback Loop with Cupshe
Customer-Centric Brand Building with Pura Vida
Scaling a Community-Driven Brand with Chubbies

Yotpo Integrations

Yotpo Competitors

Yotpo Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
FreeFreeIncludes 50 Monthly Orders
Premium$799per month

Yotpo Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll Countries
Supported LanguagesAll Languages

Frequently Asked Questions

What is Yotpo's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses Yotpo?

The most common users of Yotpo are from Small Businesses and the Retail industry.