TrustRadius
https://media.trustradius.com/product-logos/Tm/Pg/F915B5XKQG3X.PNGYotpo is a Big Help Getting Crucial Reviews for a Small BusinessWe use Yotpo to collect reviews for our website and for the products on our website. We wanted a system that would integrate easily on our Big Commerce site. Yotpo was so easy to install, it was ready to go in minutes. The Yotpo reviews collect actual customers experience and this helps new customers make buying decisions. Our customer service department checks the reviews on a regular basis on the Yotpo dashboard. This helps us spot problems with orders and products. We then reach out to the customers to follow up. Yotpo is another way to keep an eye on how our service and products are doing.,Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to. With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook. Even the free version has lots of useful features.,We use the free version and Yotpo keeps putting up notices and suggestions to use to use the paid version. It gets a bit annoying. I have a bit of difficulty navigating their dashboard. It's not intuitive. I have to refer to my notes each time. There's a lot of information on each screen and I have a hard time seeing where to click to get where I am going. Once I'm on the right page it's fine.,7,It's allowed us to push our popular products by quoting good reviews. We sell more. Yotpo send us email alerts so when we get a review about a problem we can work to correct and update our listing or systems. We use these reviews to connect with customers to do quick follow up and build trust. When we considered changing our website we were happy to find out that our Yotpo reviews could be imported into the new site. This saved us time and it was reassuring to know we wouldn't lose all that work.,,9,ShippingEasy, BigCommerce, MailchimpYou want to increase amount of reviews on your website? Read this.We use Yotpo as a reviews system on one of the e-commerce websites. We use it for plugin displays reviews on our product detail pages, home page, and some landing pages. In general, it shows reviews of the product from the real users/buyers.,Grouping reviews within the product in the same group. Display customization.,The management panel is not as clear as it could be. It would be good to have some build-in templates of how the Yotpo review section could be displayed. Analytics (per product stats).,9,Increases retention. Increased revenue.,,10,Shopify Plus, FraudLabs Pro, Slack, Microsoft Teams, G Suite, BrowserStack, JIRA Software, Atlassian Confluence, GitHub, Sketch, Zeplin, Unbounce, Leadpages, monday.com, Enpass, Lifesize Video Conferencing, Zoom Video Webinar, Yoast Wordpress SEO Plugins, Postman, Amazon Web Services, Rackspace Cloud Hosting, NGINX, Ubuntu Linux, SentryReviewing the reviewerWe currently use Yotpo to collect customer reviews, UGC, and to post and answer Q&A on the site. It is used on our homepage displaying site /brand reviews as well as our product pages, with product specific reviews and UGC. It allows us to moderate reviews as they come in and respond either publicly or privately to reviews. The reporting also helps our buying/merchandising department to look at trends and respond to things on a product level as well. Customer service has a simple interface through which they can lend an extra level of support to our customers.,Yotpo puts us in complete control over our reviews, good and bad, and allows us to choose which ones to feature on our website and Facebook accounts. You can do both manual and automatic review requests, so you can get a large number of reviews with a manual push at the beginning, then it can be very hands-off to continue to collect reviews for future customers. Yotpo has many templates and configurable widgets out of the box or you can break things apart and do a completely custom job time and resources permitting.,We did not find the implementation process nearly as smooth as we would have hoped. There was very limited training for our teams at the time of launch. Support sometimes takes longer than we would like to get back to us.,7,We have seen a very high response rate from our customers in terms of their willingness to write reviews for us, and have been very happy with the volume of high star reviews. The feedback we have gotten via reviews has allowed our buying teams to make better purchasing decisions and allowed our support teams to save a few customers that were unhappy! It is currently too soon for us to be able to measure the positive impact the reviews have on conversion rate and AOV.,7,6,Bazaarvoice Curations,IBM Watson Campaign Automation, HiConversion, SlackYotpo in Drone & FPV worldThe marketing and customer service teams use Yotpo. We use it for product reviews and social media.,User generated content on product detail page Social interaction with customers on product review,Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.,10,We are getting more organic traffic (improved 20% YOY),,Magento Open Source (formerly Community Edition), KlaviyoYotpo: A solid (and budget friendly) manual review curation toolYotpo is the primary method of Product Reviews for our eCommerce sites. It is also used as a secondary Review portal for Service Reviews. The reviews are utilized by our Marketing and Customer Service departments both reactively and proactively. The tool's functionality provides a proactive feedback loop to ensure that any product issues are addressed immediately. Yotpo also allows for immediate Customer Service follow up to any priority review submissions. Yotpo allows for some responsive automation to help collect data and includes auto-publish rules for a limited amount of specifications.,Automated eMail requests for Product and Service Feedback Product Content Generation Providing Customer to Customer Review Structure,Limited Amount of Automation Exceptionally Manual Response Process Tool UI could be easier to use,7,Speed to Resolution Product Feedback (When appropriately staffed) Increased Service scores (Google Reviews, NiceReply, Yotpo) Additional Program Costs for Dedicated Staffing Resources,Stella Service and Bazaarvoice Curations,Bronto Marketing Platform, IBM Watson Campaign Automation, Qubit,3,1,Product Use Feedback Proactive VoC Research Customer Service Score / Peer Satisfaction Displays,5Yotpo Gets the ReviewsWe are using Yotpo to request and publish product reviews from customers after their purchase on our B2C e-commerce sites. Before implementing Yotpo, we had very low review response rates. Yotpo automatically sends review requests after purchases and we have now collected hundreds. The moderation tools also give us another opportunity to interact with customers.,Automated review request emails -- don't have to worry about sending these manually and they get a great response rate. Onsite reviews -- The reviews widget on product pages helps build confidence and credibility. Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences. Q&A -- Customers can post a question to a product page and other customers can respond.,Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.,10,Hard to measure directly, but we know that sales are growing and that positive product/site reviews are helping reinforce customer interest/confidence.,,Zendesk, Brightpearl, MailChimpPretentious pricing for a product worth a 10th the price!We have been using Yotpo for several years to collect and display reviews from customers who purchase products on our website mezuzahstore.com,Send review emails Display reviews cleanly on my website,Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site. Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers. Their sales staff is pushy and rude like a bad used cars salesman.,1,Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.
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Yotpo
22 Ratings
Score 8.1 out of 101
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Yotpo Reviews

Yotpo
22 Ratings
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Score 8.1 out of 101

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Vivian Vassar profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.
  • We use the free version and Yotpo keeps putting up notices and suggestions to use to use the paid version. It gets a bit annoying.
  • I have a bit of difficulty navigating their dashboard. It's not intuitive. I have to refer to my notes each time. There's a lot of information on each screen and I have a hard time seeing where to click to get where I am going. Once I'm on the right page it's fine.
Read Vivian Vassar's full review
Art Bukowski profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Grouping reviews within the product in the same group.
  • Display customization.
  • The management panel is not as clear as it could be.
  • It would be good to have some build-in templates of how the Yotpo review section could be displayed.
  • Analytics (per product stats).
Read Art Bukowski's full review
No photo available
August 06, 2019

Reviewing the reviewer

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Yotpo puts us in complete control over our reviews, good and bad, and allows us to choose which ones to feature on our website and Facebook accounts.
  • You can do both manual and automatic review requests, so you can get a large number of reviews with a manual push at the beginning, then it can be very hands-off to continue to collect reviews for future customers.
  • Yotpo has many templates and configurable widgets out of the box or you can break things apart and do a completely custom job time and resources permitting.
  • We did not find the implementation process nearly as smooth as we would have hoped.
  • There was very limited training for our teams at the time of launch.
  • Support sometimes takes longer than we would like to get back to us.
Read this authenticated review
Roy Fung profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • User generated content on product detail page
  • Social interaction with customers on product review
  • Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.
Read Roy Fung's full review
Zach Shelley profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automated eMail requests for Product and Service Feedback
  • Product Content Generation
  • Providing Customer to Customer Review Structure
  • Limited Amount of Automation
  • Exceptionally Manual Response Process
  • Tool UI could be easier to use
Read Zach Shelley's full review
John Wilkinson profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
  • Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
  • Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
  • Q&A -- Customers can post a question to a product page and other customers can respond.
  • Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.
Read John Wilkinson's full review
Aaron Shaffier profile photo
Score 1 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Send review emails
  • Display reviews cleanly on my website
  • Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site.
  • Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers.
  • Their sales staff is pushy and rude like a bad used cars salesman.
Read Aaron Shaffier's full review

About Yotpo

Yotpo is an eCommerce marketing platform that provides integrated solutions for customer reviews, visual marketing, loyalty, and referrals. With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands, including MVMT, Everlast, and Pura Vida. An official partner to Google and Facebook, Yotpo has raised $101 million in funding and employs more than 300 people globally.

Yotpo Screenshots

Yotpo Integrations

Shopify, Shopify Plus, Klaviyo, Salesforce Commerce Cloud, Bronto Marketing Platform, Listrak, Mailchimp, BigCommerce, WooCommerce, Antavo, Volusion, Zendesk, Magento Commerce Cloud (formerly Magento), Google, Facebook, Instagram, Twitter, Pinterest, Swell Rewards, Sap Hybris, Nosto

Yotpo Competitors

PowerReviews, Trustpilot, Bazaarvoice

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Pricing starts from$49per month

Yotpo Support Options

 Free VersionPaid Version
Live Chat
Email
Phone

Yotpo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All Countries
Supported Languages: All Languages