Yotpo Reviews

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30 Ratings
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Score 8.2 out of 100

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Reviews (1-16 of 16)

Vivian Vassar | TrustRadius Reviewer
September 23, 2019

Yotpo is a Big Help Getting Crucial Reviews for a Small Business

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.
  • We use the free version and Yotpo keeps putting up notices and suggestions to use to use the paid version. It gets a bit annoying.
  • I have a bit of difficulty navigating their dashboard. It's not intuitive. I have to refer to my notes each time. There's a lot of information on each screen and I have a hard time seeing where to click to get where I am going. Once I'm on the right page it's fine.
Read Vivian Vassar's full review
Adam Dawson | TrustRadius Reviewer
October 21, 2019

Great Tool For Generating Online Reviews

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It provides a nice, user-friendly tool for online reviews.
  • It allows us to send automated emails to customers to help generate reviews.
  • It makes it easy for us to respond to negative reviews so we can resolve issues and turn bad outcomes into good ones.
  • To be honest, I haven't experienced any cons.
Read Adam Dawson's full review
Michele Riley | TrustRadius Reviewer
October 21, 2019

Yotpo is good, but isn't my ideal product

Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automatic Review Requests with the option to upload a photo.
  • Customer service is good.
  • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
  • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
Read Michele Riley's full review
Colin Darcy | TrustRadius Reviewer
October 15, 2019

Snowboard Company Domination!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Organizes information effectively, easy to find, address, and solve any problems.
  • Provides an email of the user so that you can contact them for issues, if a conversation needs to occur.
  • Exceptional separation of brands (we work with three) so that threads do not get crossed.
  • Hard to integrate with multiple users.
  • Platform was confusing at first, difficult to direct.
  • Help desk is not very helpful, have had to solve many issues on my own.
Read Colin Darcy's full review
Ben Gelsey | TrustRadius Reviewer
October 12, 2019

Worthwhile for boosting user trust on your sales page

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy-to-Integrate hosted form for review collection
  • Review display looks more "objective" than hardcoding reviews onto your site
  • Generous free-plan that should support most small businesses
  • Provide more knowledge and best practices on how to persuade users to actually leave a review
  • Spiffy up the review display widget, since it looks fairly plain
  • Support more languages with your SDK to allow for API-level integrations
Read Ben Gelsey's full review
Art Bukowski | TrustRadius Reviewer
September 07, 2019

You want to increase amount of reviews on your website? Read this.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Grouping reviews within the product in the same group.
  • Display customization.
  • The management panel is not as clear as it could be.
  • It would be good to have some build-in templates of how the Yotpo review section could be displayed.
  • Analytics (per product stats).
Read Art Bukowski's full review
Sarah Moore | TrustRadius Reviewer
October 18, 2019

Lovin' It

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows on-site communication between Customer Service and the consumer.
  • Allows for public product reviews and responses.
  • Decent reporting and customization display features.
  • We've recently experienced some issues with customers receiving review requests for products they have never purchased.
Read Sarah Moore's full review
Anonymous | TrustRadius Reviewer
December 04, 2019

Best Review Tool from a Value and Ease of Operation Standpoint

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Reviews are easy to manage, obtain, and publish.
  • Onsite display and customizations are awesome.
  • We use it to promote other items and popular products.
  • Push to social channels is simple and effective.
  • We don't have anything that we would want to change, it does everything that we need it to do and are very pleased with it.
Read this authenticated review
Anonymous | TrustRadius Reviewer
August 06, 2019

Reviewing the reviewer

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Yotpo puts us in complete control over our reviews, good and bad, and allows us to choose which ones to feature on our website and Facebook accounts.
  • You can do both manual and automatic review requests, so you can get a large number of reviews with a manual push at the beginning, then it can be very hands-off to continue to collect reviews for future customers.
  • Yotpo has many templates and configurable widgets out of the box or you can break things apart and do a completely custom job time and resources permitting.
  • We did not find the implementation process nearly as smooth as we would have hoped.
  • There was very limited training for our teams at the time of launch.
  • Support sometimes takes longer than we would like to get back to us.
Read this authenticated review
Anonymous | TrustRadius Reviewer
October 09, 2019

Yotpo lets us hear all the voices in the room!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Facebook integration as this is imperative today
  • Offered a free product which is upgradable
  • Amalgamates reviews and questions from disparate sources into one clean interface
  • Free plan does not include Facebook only Google
  • Not really a deficit. But visual marketing while powerful is not part of our marketing plan
  • Veracity of reviews is still always a question but this is true anywhere on the web
Read this authenticated review
Roy Fung | TrustRadius Reviewer
August 10, 2018

Yotpo in Drone & FPV world

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • User generated content on product detail page
  • Social interaction with customers on product review
  • Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.
Read Roy Fung's full review
Zach Shelley | TrustRadius Reviewer
February 07, 2018

Yotpo: A solid (and budget friendly) manual review curation tool

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automated eMail requests for Product and Service Feedback
  • Product Content Generation
  • Providing Customer to Customer Review Structure
  • Limited Amount of Automation
  • Exceptionally Manual Response Process
  • Tool UI could be easier to use
Read Zach Shelley's full review
John Wilkinson | TrustRadius Reviewer
May 05, 2017

Yotpo Gets the Reviews

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
  • Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
  • Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
  • Q&A -- Customers can post a question to a product page and other customers can respond.
  • Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.
Read John Wilkinson's full review
Aaron Shaffier | TrustRadius Reviewer
November 28, 2016

Pretentious pricing for a product worth a 10th the price!

Score 1 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Send review emails
  • Display reviews cleanly on my website
  • Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site.
  • Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers.
  • Their sales staff is pushy and rude like a bad used cars salesman.
Read Aaron Shaffier's full review

About Yotpo

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

Has featureReviews & Ratings
Has featureLoyalty & Referrals
Has featureVisual Marketing
Has featureConsumer Insights

Yotpo Screenshots

Yotpo Integrations

Shopify, Shopify Plus, Klaviyo, Salesforce Commerce Cloud, Bronto Marketing Platform, Listrak, Mailchimp, BigCommerce, WooCommerce, Antavo, Volusion, Zendesk, AdRoll, HubSpot, LoyaltyLion, Nextopia, now part of Searchspring, Omnisend, Searchspring, Remarkety, Stitch, ViralSweep, Vend, Zinrelo Loyalty Rewards Platform, Zaius, Magento Commerce Cloud (formerly Magento), Google, Facebook, Instagram, Twitter, Pinterest, Swell Rewards, Sap Hybris, Nosto, Ampifyme, Beeketing Boost Sales, Bold Commerce, Findify, Flashchat, Fomo, Gorgias, InstantSearch+, Limespot, Octane AI, Oracle Bronto, ProveSource, Plobal Apps, Searchanise, Shoelace, Shogun, Smile.io, Stars and Stories

Yotpo Competitors

PowerReviews, Trustpilot, Bazaarvoice

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Yotpo Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Yotpo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All Countries
Supported Languages: All Languages