Yotpo Reviews

38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Do you work for this company? Learn how we help vendors

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-13 of 13)

Companies can't remove reviews or game the system. Here's why.
July 21, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
Read this authenticated review
December 04, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
We have never really had any issues that needed a lot of customer support, but we have used their chat system and their email support a few times and gotten quick responses, and our issues resolved quickly. They have been very helpful to us when we did have issues, but the best part of their support is that the system works so well that you don't need their support. Making a functional, great product is the best customer support they could have provided to us!
Read this authenticated review
October 21, 2019
Adam Dawson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Yotpo is pretty good about making sure you understand its tools. I frequently get emails from the company that alerts me of new features or ways I can use current features more effectively. Also, their online chat support is super responsive. If I have an issue, I hardly have to wait to chat with a representative to get it resolved.
Read Adam Dawson's full review
October 12, 2019
Ben Gelsey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
So far we have not needed to contact Yotpo support. Everything was clear in their documentation and we were able to integrate it into our website without issue. Yotpo lists their support contact information clearly on their site which is why I rated their support an 8, despite experiencing it firsthand.
Read Ben Gelsey's full review
October 18, 2019
Sarah Moore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
They are quick to answer when we experience issues, but resolution times can vary. I've not been pleased with the resolution time frames. However, it is very rare we need to contact them.
Read Sarah Moore's full review
October 15, 2019
Ignacio Sime | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Our kam was always available for any business request and the support channel is quick and diligent.
Read Ignacio Sime's full review
August 06, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
I don't doubt that ongoing support will be sufficient, but we were disappointed in the level of support we received while working through the implementation and account set up. We made a big investment in the platform and felt a bit left to figure it out for ourselves. The account managers are very nice and pretty responsive but don't always have the answers and there is a good amount of back and forth between account managers and technical resources which has resulted in some wasted time.
Read this authenticated review
October 09, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
The main thing is there I have a variety of plans and pricing and so as we scale up, it can move with us and adapt to our needs and the Marketplace demands. While it is common in this industry to offer free accounts to start with, Yotpo as a product gave quite a bit even before upgrading to Premium plan
Read this authenticated review

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

Has featureReviews & Ratings
Has featureLoyalty & Referrals
Has featureVisual Marketing
Has featureConsumer Insights

Yotpo Screenshots

Yotpo Videos (4)

Yotpo Integrations

Shopify, Shopify Plus, Klaviyo, Salesforce Commerce Cloud, Bronto Marketing Platform, Listrak, Mailchimp, BigCommerce, WooCommerce, Antavo, Volusion, Zendesk Support Suite, AdRoll, HubSpot Marketing Hub, LoyaltyLion, Omnisend, Searchspring, Remarkety, ViralSweep, Vend, Zinrelo Loyalty Rewards Platform, Zaius, from Optimizely, Nextopia, now part of Searchspring, Stitch, a Talend company, Magento Commerce Cloud (formerly Magento), Google, Facebook, Instagram, Twitter, Pinterest, Swell Rewards, Sap Hybris, Nosto, Ampifyme, Beeketing Boost Sales, Bold Commerce, Findify, Flashchat, Fomo, Gorgias, InstantSearch+, Limespot, Octane AI, Oracle Bronto, ProveSource, Plobal Apps, Searchanise, Shoelace, Shogun, Smile.io, Stars and Stories

Yotpo Competitors

PowerReviews, Trustpilot, Bazaarvoice

Yotpo Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
FreeFreeIncludes 50 Monthly Orders
Premium$799per month

Yotpo Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Yotpo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All Countries
Supported Languages: All Languages

Frequently Asked Questions

What is Yotpo's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses Yotpo?

The most common users of Yotpo are from Small Businesses and the Retail industry.