Essential for any business!
For our small foundation, having one place for employee relations and donor engagement is crucial. CSRconnect is a progressive software …
YourCause CSRconnect
YourCause CSRconnect
Overview
What is YourCause CSRconnect?
CSRconnect is a SaaS-based platform that is a fully hosted and managed solution used to engage employees in volunteering, giving, and sustainability initiatives, along with helping grants administrators manage corporate and foundation philanthropic programs. It supports global programs with multi-lingual settings and multi-national…
Recent Reviews
Great Corporate Social Responsibility, employee engagement platform to build a purpose-driven culture and engage employees
Our Corporate Social Responsibility is aligned with our Company’s Strategy. We have company-wide initiatives, campaigns, and CSR programs …
CSRconnect Review
We use CSRconnect cross the company to log volunteer hours, post volunteer opportunities, and collect donations. We also use the back end …
Great community engagement solution for both employees and admins!
CSRconnect is being used across the company to facilitate employee giving and volunteerism. Employees use single sign-on to log into their …
CSRconnect offers a consistent user experience with room to grow
The Giving Place is our online platform that makes volunteering and giving back to your community easy for all of our employees enterprise …
Rocky start. Slew of improvements. Best account rep ever. Hopeful for future progress.
It is utilized 'across' the organization but has limits in our global offices. It addresses the need to holistically track volunteer hours …
What a great platform!
CSRconnect is being used across our entire organization at TD Ameritrade. From employees at branches to our C-Suite Executives, the …
CSRconnect does what it says it's going to do!
It is being used across the entire organization for volunteerism and donation matching.
CSRconnect Review
CSRconnect is used across the whole organization but mostly used for our CSR department. It allows us to create volunteer events and track …
CSRconnect has increased efficiency
Our CSR team uses CSRconnect to manage our matching gifts and volunteer programs and collect data. It is being used by the home office …
CSRconnect Review
CSRconnect is currently being used across our organization for our company's Giving and Volunteering. We see that there is a slight curve …
On the right track, but a long way to go
We use CSRconnect to manage our employee giving and employee volunteering programs.
CSRconnect Review
CSRConnect is used by the domestic operations' employees of Amway Corporation, roughly 3,600 employees. The digital platform is used to …
CSRconnect has everything you need for giving, matching, and volunteering!
It is being used across the whole organization as our employee giving and volunteering platform.
Good, but not great
We use CSRConnect to log all volunteer activity, promote engagement opportunities, collect donations with Matching Gifts, run fundraisers, …
Awards
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Pricing
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What is YourCause CSRconnect?
CSRconnect is a SaaS-based platform that is a fully hosted and managed solution used to engage employees in volunteering, giving, and sustainability initiatives, along with helping grants administrators manage corporate and foundation philanthropic programs. It supports global programs with multi…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Submittable?
Submittable offers tools to launch, measure, and grow social impact programs, locally and globally. From grants and scholarships to awards and CSR programs, Submittable partners with users to make a difference. The vendor states Submittable has supported over 95,000 social impact programs,…
What is Chezuba?
Chezuba is SaaS platform enabling corporations to build, execute and measure employee volunteering and employee giving programs.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is YourCause CSRconnect?
CSRconnect is a SaaS-based platform that is a fully hosted and managed
solution used to engage employees in volunteering, giving, and sustainability
initiatives, along with helping grants administrators manage corporate and
foundation philanthropic programs. It supports global programs with multi-lingual settings and multi-national credit card processing features.
YourCause CSRconnect Screenshots
YourCause CSRconnect Competitors
YourCause CSRconnect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
| Supported Countries | Globally |
| Supported Languages | Multiple Language Translations for Global Deployment |
Frequently Asked Questions
Bonterra Grants Management and Causecast are common alternatives for YourCause CSRconnect.
Reviewers rate Support Rating highest, with a score of 7.3.
The most common users of YourCause CSRconnect are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(26)Attribute Ratings
- 7.8Likelihood to Renew5 ratings
- 7.5Availability2 ratings
- 5Performance2 ratings
- 6.8Usability14 ratings
- 7.3Support Rating14 ratings
- 7.1Online Training3 ratings
- 5.5Implementation Rating14 ratings
- 7Configurability2 ratings
- 6.5Product Scalability2 ratings
- 6.5Ease of integration2 ratings
- 6.5Vendor pre-sale2 ratings
- 6Vendor post-sale2 ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
November 19, 2019
CSRconnect Review
Verified User
Employee in Corporate
Hospitality Company, 10,001+ employees
We use CSRconnect cross the company to log volunteer hours, post volunteer opportunities, and collect donations. We also use the back end to pull our reports and provide statistics to our Board of Directors. We now use the platform to poll our employees and post disaster pages, as well.
- Ability to verify nonprofits
- Ease of use for front end users
- Lack of ease of reporting and inaccurate reports following implementation
- The photo display is challenging. The size restrictions are quite odd, so a photo may display well on the homepage, but clicking on it strongly distorts the photo on the next page. This causes a major limitation in the photos that may be selected.
CSRConnect is great for organizations who do not have a Foundation and are looking for a platform that will facilitate giving.
- Challenges with integration have caused running reports to become more difficult.
The system has quirks that are not easily overcome, but if you are not adding much customization and are starting fresh, then it is very usable.
Our account manager is very kind and does her best to touch base on a weekly basis, but issues take an extreme amount of time to resolve.
The implementation of CSRconnect takes way, way too long. Having to take down your entire CSR site for weeks, if not months, is an issue. Issues still arise from the implementation in terms of ensuring that reports and statistics on active users are pulling properly, as well as the transfer of information from one system to another. Some of this is definitely to be expected, as transferring this much information is a challenge. However, I would hope that issues would have been resolved by now.
50000
Employee engagement in CSR
5
Technical capabilities (i.e. Excel, Tableau) and customer service skills
- Tracking volunteer hours
- Offer employee giving
- View donation history
- N/A
- N/A
With such a long transition and history, it's difficult to transition to anything else.
Yes
Good Done Great
- Product Features
- Product Usability
- Existing Relationship with the Vendor
Good Done Great was acquired.
N/A
- Implemented in-house
- Don't know
No
Change management was minimal
- Issues with reporting
- Issues with payroll transfers
- Online training
Any training is available when needed
Our account manager is always willing to work after hours, if need be
- Logging hours
- Creating an event
- Searching - definitely needs an upgrade
Yes, but I don't use it
November 12, 2019
Rocky start. Slew of improvements. Best account rep ever. Hopeful for future progress.
It is utilized 'across' the organization but has limits in our global offices. It addresses the need to holistically track volunteer hours as well as the ability to track and match employee giving.
- The user experience has increased exponentially in the time we have implemented here at Principal. Each iteration makes it easier for our employees to use. Creating events is one of the strengths that immediately come to mind. With a few tweaks it is the most intuitive and simple of most of the components of the CSR side.
- Date/calendar feature is rough - it automatically puts in a year out so you have to correct that and the time zone needs to automatically populate as it's a huge list that confuses most people.
- The search feature overall - not intuitive and clunky and usually inaccurate - needs to be fine tuned as well as broadened to include everything associated with a particular event or user - having said that they have made great improvements in this in the recent future so that's something to be grateful for.
Well suited - creating volunteer events, offline matching
Less appropriate - little tactical UX things being improved to today's standards would make a big difference i.e. the calendar feature pushes things out a year and you have to click 12 times to get it back and the time zone choices are confusing to most of our US users.
Less appropriate - little tactical UX things being improved to today's standards would make a big difference i.e. the calendar feature pushes things out a year and you have to click 12 times to get it back and the time zone choices are confusing to most of our US users.
- extremely helpful as a record keeper for hours and giving amounts
- the more iterations and experience we have the more time is saved
- our account rep Ashley Gent saves us time and provides amazing customer service which is hard to come by in this day and age
We have a mostly positive experience with the platform but there are definitely challenges and updates that need to happen
My account rep Ashley Gent is outstanding, amazing, attentive, friendly and generally a great human who wants to provide the highest level of customer service possible.
I wasn't involved in the decision to go with Your Cause but I came on as the implementation was happening. It was clunky at best but that was mostly due to our previous account rep not being in a role that suited his talents along with YC being new and us being a very large global company with lots of IT/HR challenges.
6486
across the entire enterprise so multiple business units and specialties
2
We (my Foundation team member and myself) have a huge passion for the work we do and I truly believe that's one of the most important skills to have when working in our area. We are both long time employees who want to make it as easy as possible for our employees to volunteer/give as well as record their hours and earn money for their charities.
- tracking volunteer hours
- the giving/match portal
- grant making
- complete conversion as a giving platform from our previous platform/partner - in progress but headed towards completion
- as our entire giving platform with payroll/pension deductions
- micro campaigns
Yes
not fully replaced yet but we are going to use it for all our giving and internal campaigns
- Price
- Product Features
- Positive Sales Experience with the Vendor
I wasn't as involved in the eval/selection process but I know it's been nothing but improving since we signed on.
No
Yes
Most of the time yes it's in a timely fashion.
Almost every time I need something my account rep Ashley Gent provides EXCEPTIONAL and IMMEDIATE support from the most ignorant question to running a large report!
- volunteer event creation - minus the time zone
- most giving i.e. offline uploads and making financial donations
- dollars for teams - minus the grant approval portion being clunky and somewhat confusing
- dollars for doers could be a bit smoother but the latest version is better
- volunteer grant approvals
- reporting
November 12, 2019
What a great platform!
Verified User
Employee in Marketing
Financial Services Company, 5001-10,000 employees
CSRconnect is being used across our entire organization at TD Ameritrade. From employees at branches to our C-Suite Executives, the platform is leveraged as our place to go for all things community involvement, which includes: volunteerism, matching gifts, dollars for doers and local community grants programs. In the past, we had to track everything mannually, CSRconnect has been a lifesaver in terms of pulling reports, tracking metrics, and being a one-stop-shop for our employees to review their personal giving year over year.
- Metrics tracking -- CSRconnect makes it so easy to track metrics, especially in terms of volunteerism. You can easily visit the back office and pull any details on your company's volunteer metrics.
- Reporting -- CSRconnect has great reporting functionality built right into the back office! Super easy to use and very accessible.
- Giving -- CSRconnect makes it super easy to find a nonprofit and make a donation to the charity of your choice.
- One thing CSRconnect could do better with is having more functionality surrounding Corporate Social Responsibility (i.e., ESG, Environmental opportunities, etc.). I know Benevity's platform has more to offer in that space.
CSRconnect is great for all things volunteerism, company match programs and dollars for doers programs. I love the functionality of the website and how customizable the platform is for those who manage it. I also love how it gives each employee a snapshot of their activity to date. Such a great platform!
The platform is super user-friendly and functionable.
We have received tremendous support from our account manager with CSRconnect.
We ran into a few minor bumps, but overall I am very satisdied with the implementation of CSRconnect.
274725
All business functions are represented in our user-base. We offer the platform to all of our full-time and part-time employees.
3
To support CSRconnect, you must be on our Corporate Responsibility team, which falls under the Marketing Department on the larger Corporate Communications team.
- Employee Giving
- Company Matching
- Dollars for Doers Program
- Volunteerism
- We have been leveraging CSRconnect as a place where passionate employees can go to share their volunteer story (why the volunteered with a specific organization)
- We have also been leveraging CSRconnect to talk more about Corporate Responsibility as a whole; including Sustainable Development Goals, Environment, etc.)
- Grantmaking (I believe that is actually through Grantsconnect)
- Groups feature
We have thoroughly enjoyed our relationship with CSRconnect and YourCause/Blackbaud thus far.
Yes
We were previously working with Good Done Great and they actually got acquired by YourCause who leverages the CSRconnect platform.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
The most important factor in our decision to use CSRconnect was the reviews we heard from other users at an ACCP conference.
I wouldn't change anything!
- Don't know
Yes
First we implemented volunteerism, then we implemented company match program, next we implemented our dollars for doers program and now we are working on implementing our grantmaking program.
Change management was minimal
N/A!
- I honestly cannot recall. I think timing expectations were a tad off, but we worked together with YourCause and everything ended up working out!
Yes
Yes it was! It was a long time ago and cannot remember what the bug(s) was/were, but they were resolved in a timely fashion. If they hadn't been, I would definitely remember what they were :)
Always!
- Essentially all of them!
- None that I can think of.
November 09, 2019
CSRconnect Review
Verified User
Employee in Corporate
Hospitality Company, 10,001+ employees
CSRconnect is currently being used across our organization for our company's Giving and Volunteering. We see that there is a slight curve in understanding from our previous system and some of our data did not transfer correctly, however it is a lot more user-friendly.
- User-friendly- Our employees can navigate it well.
- Quick - The system loads significantly faster than our previous one.
- Reporting - The reporting feature is very versatile.
- Data - Transfer of data to be correct.
- Measurements - Allowing employees to set goals on their home page.
- Volunteer hours- It is confusing for employees to differentiate between their events and personal hours. this should be combined and not be separated.
It seems that CSRconnect is well suited for the giving area of our company. Volunteering could use some work.
- Time saved.
- Easier for new employees to navigate.
- The look and feel match our new brand.
The usability of CSRconnect is light years ahead of our last program and we are so thankful for this. Some of our employees get intimidated by using the computer so it is helpful when the site is user-friendly and welcoming for our employees. They are also easily able to find events in the portal.
Our account manager is wonderful and always willing to answer our emails or schedule calls to help us when we are confused. She has guided us through the transition and made it easier for our team to understand so in return we can train our employees. We are thankful for her.
We have experienced trouble with missing dates from the implementation. This has caused grief from our employees and we sometimes have to troubleshoot the issues. We are aware any time we have an integration this may happen and our account manager has been extremely helpful however, fewer glitches like this would have helped us in the long run.
10000
In the hospitality industry, the users could be cooks, housekeepers, lifeguards, to senior leadership.
3
Skilled community affairs professionals.
- Volunteering.
- Reporting.
- Emergency relief.
- grant matching
- volunteer time off
- board service volunteering grants
CSRconnect is the best in the business for both giving and volunteering.
Yes
Good Done Great
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
We had no choice. However, the transition was great with our Account Manager.
We had no choice. CSRconnect seems to be well known for company volunteering and giving across community engagement.
- Implemented in-house
Change management was a major issue with the implementation
Our Account Manager took great notes and broke the process of implementation down step by step.
- Payroll inegreation
- Missing volunteer data
- Online training
It was a little challenging doing training on line i think in person may have been a little easier. we also did training before we had access to certain things so when the time came to use that training we had questions that came up that were not apart of the initial training.
It is user friendly, but navigating the back end helped with training. Training is never a bad thing to do when you have to train over 10000 employees on the system. There were things i was doing wrong that were fixed by simply clicking a different button so having the training in writing helped.
Just right for this type of product !
not at this time.
Yes - we have customized the interface extensively
Very easy and user friendly.
not at this time.
No
Our company needed reports fast for senior leadership and we had no access to this function on the back end. Our Account Manager worked with us to see what information we needed and was able to provide us with multiple reports in a timely manner so that we could move on with our daily operations.
- Searching for volunteer events
- creating a volunteer event
- making a pledge
- pulling specific reports
- setting goals
- finding where your total hours for individual volunteering and events combined
Yes
It is user friendly and fast.
Very easy to change and make to our own companys liking.
So far we havent had too many issues with availability.
We do have issues with having to reload pages when we are working on reports or engagement tiles. If we dont reload something the information that we have been working to input in to the site or the reports do not save. This can be frustrating when we are on time constraints.
Not applicable
not applicable
not applicable
Save everything.
Very responsive.
- Reporting.
- Volunteer event searching for approval on the back end.
- Goal setting.
November 09, 2019
On the right track, but a long way to go
Verified User
Employee in Corporate
Hospitality Company, 10,001+ employees
We use CSRconnect to manage our employee giving and employee volunteering programs.
- The look of CSRconnect is pleasant.
- Things that seem simple, but have way too many steps in them
- The picture ratios and the way that pictures are displayed are awful! Even if you use the recommended sizing, all pictures are stretched oddly and do not look nice. It is also frustrating that you cannot move or adjust a picture within the frame to make it look more appealing.
- The search function is not intelligent when trying to find a charity.
- The donation history is often wrong and many employees are confused about why totals do not match. The same goes for volunteering hours.
I think it would be better suited for a company that is smaller. Also for a company that is starting brand new and not integrating their data. We have had nothing but problems with the integration. It has been a nightmare and I do not see an end in sight.
- It has caused issues with trying to troubleshoot all the various glitches and problems we have had.
It is easy to use but if there is an error or something is not working correctly, it does not tell you where the error is. The site will just simply not let you publish or move on and it can be very frustrating to try and find the problem, especially when it is something very minor.
Our account manager is very kind and responsive, but it seems when there are major issues, we don't ever get a solid answer or what/how to fix the issue. We have issues that have been assigned JIRA since we first transitioned to CSRconnect and they are continually pushed under the rug.
So many issues with implementation! It has been such a frustrating process.
The implementation of a new system would be too time-consuming to switch right now.
Yes
- Existing Relationship with the Vendor
We had no choice as we were using GDG.
- Implemented in-house
No
- Payroll integrations are still an issue, so many issues with payroll integrations!
- Online training
Our account manager was great at showing us user functions but could have done better at showing us practical uses.
Yes - we have customized the interface extensively
Some - we have added small pieces of custom code
Yes
Yes
The mobile interface works fine.
It has worked for our large company fine.
It is available when needed. It can be very slow at times.
Sometimes pages load very slowly. I also hate how fast it logs you out!
- Volunteer Match
Our account manager has still been active and helpful.
Yes
No
No