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YouTrack

YouTrack

Overview

What is YouTrack?

YouTrack is a project management tool for agile teams. YouTrack allows one to track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, and create workflows that follow business processes.

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Recent Reviews

TrustRadius Insights

YouTrack is a versatile tool that helps software development companies efficiently manage their tasks and feature updates. By providing a …
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You Track for the Simpleton

7 out of 10
March 30, 2023
We use YouTrack as our ticketing software to track the open items required for our product. This allows us to collaborate and document our …
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Reviewer Pros & Cons

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Pricing

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What is YouTrack?

YouTrack is a project management tool for agile teams. YouTrack allows one to track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, and create workflows that follow business processes.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jetbrains.com/youtrack/buy

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

YouTrack Online Event: YouTrack Administrators Essentials: Americas

YouTube

YouTrack Essentials. Online demo

YouTube

Using Commands in YouTrack

YouTube

Using Tags in YouTrack

YouTube

GitHub and YouTrack Integration

YouTube
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Product Details

What is YouTrack?

A project management tool designed for Agile software development. YouTrack comes with features like Agile boards, reporting (including timesheets and Gantt charts), automation, a wiki-style knowledge base, migration and import wizards, and integrations with popular third-party tools.

YouTrack Competitors

YouTrack Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(12)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

YouTrack is a versatile tool that helps software development companies efficiently manage their tasks and feature updates. By providing a comprehensive overview of projects and tasks, it allows teams to adapt to different projects and collaborate effectively. Users appreciate the platform's ability to write, track, and escalate problem reports, resulting in quicker problem resolution and improved product performance. The intuitive interface and comprehensive functionality make it easy for users to keep track of assigned tasks, bug reporting, and identifying tickets for sprints and builds. Additionally, the software offers custom workflows and fields, allowing users to tailor it to their specific needs. It is highly regarded for its clear visual representation of work progress and remaining tasks, which helps teams stay on track and meet deadlines. Overall, YouTrack is an essential tool for managing multiple projects, providing value for money, and catering to the needs of small to medium-sized teams across various industries.

User-Friendly Interface: Users praise YouTrack for its user-friendly interface, with multiple reviewers stating that it is easy to use and intuitive. The customizable workflows in YouTrack are also mentioned as a positive feature by many users.

Bug Tracking and Issue Management: Many users highly appreciate the bug tracking and issue management capabilities of YouTrack. They find the ability to categorize and track bugs valuable, along with the availability of custom fields and options for customizing the issue tracking experience. Users also like the ability to view reports and issues company-wide, as well as add screenshots or videos of bugs.

Task Management Support: The task management support in YouTrack is highly regarded by users. Several reviewers mention that they find the time tracking feature on tasks valuable, as it helps increase productivity and visibility. Users appreciate being able to assign tasks to specific team members, monitor their progress, and easily manage projects using YouTrack's excellent task management features.

Confusing and Clunky UI: Several users have expressed frustration with the user interface of YouTrack, describing it as confusing and clunky. They find it challenging to navigate and search for specific items, making their overall experience less efficient.

Lack of Integration Options: Users have mentioned that YouTrack falls short in terms of integration options compared to other well-known products like Jira. Some users feel limited by the lack of seamless product integration, which hinders their ability to streamline workflows and collaborate effectively.

Challenges with SCRUM Workflow: Many users have found it difficult to fit YouTrack into their SCRUM workflow due to a lack of specific features for working with sprints and backlogs. They mention the need for additional functionalities such as automatically adding tasks to sprints and enhancing the user interface to better align with agile methodologies.

YouTrack is recommended as a versatile task management tool suitable for small agile development teams that don't require complicated workflows. Users have found it to be a decent alternative to Jira, particularly if they are already using other Jetbrains software.

Many users recommend YouTrack for large and international companies looking to track and fix errors in their databases. It is praised as a great tool for recording project issues and managing project tasks, making it an ideal choice for enhancing team control and storing project problems.

YouTrack is regarded as a powerful solution for tracking team progress and project information, according to user reviews. It is highly recommended for tracking and reporting on employee activities, as well as keeping track of projects and team issues in an easy-to-configure manner with integrations available for third-party apps.

Reviews

(1-2 of 2)
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Score 7 out of 10
Vetted Review
Verified User
We use YouTrack as our ticketing software to track the open items required for our product. This allows us to collaborate and document our findings within the ticket itself, as well as a source to track all work done and testing of the request. Without it, we would be totally lost!
  • Orginaization
  • Aesthetics
  • Utility
  • Displaying Data
  • Custonization
  • Organic
If you need out of the box ticket organization for a particular product or process then it can be very helpful. There are certain customizations that are nice, but it would be better if we had more variability in how to display agile boards. With that all said I would definitely recomend it.
Project Management (14)
74.28571428571429%
7.4
Task Management
80%
8.0
Resource Management
60%
6.0
Gantt Charts
80%
8.0
Scheduling
80%
8.0
Workflow Automation
90%
9.0
Team Collaboration
70%
7.0
Support for Agile Methodology
80%
8.0
Support for Waterfall Methodology
80%
8.0
Document Management
70%
7.0
Email integration
100%
10.0
Mobile Access
50%
5.0
Timesheet Tracking
80%
8.0
Change request and Case Management
60%
6.0
Budget and Expense Management
60%
6.0
Professional Services Automation
N/A
N/A
  • Saved time documenting
  • Saved time organizing physical tickets
  • Saved money as opposed to Jira
You Track holds it's own against Jira considering the price difference. Jira does allow for more customization and can do more ultimately but You Track is not to be trifled with. With a powerfully intuitive UI it can arguably be a better choice for certain companies and individuals alike. They really did a great job.
Andrew Elia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
YouTrack is used in multiple ways in our company. We use it for managing agile projects (kanban), tracking internal tasks and we also use it for supporting our clients.
We wanted a platform that we could self host and is lean on system resources. We also were conscious of the fact that when giving access to external clients that it has to be easy to use and have an uncluttered interface. Many non-technical users (and several technical ones) are scared off by defacto standard platforms like Jira and this does not align with our profile of being collaborative with our clients and understanding that they need simplicity. That said, we also crave simplicity and YouTrack gives us that without compromising on the capabilities we need.
  • Agile Project Management (we use kanban boards)
  • A simple, customisable interface which we can use both internally with more detail and externally for clients with less detail
  • Lean with system resources and simple to set up and operate
  • We're actually very happy YouTrack users and have yet to come across a scenario where any of the team felt the product was lacking.
We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.
The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).
It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.
Project Management (9)
87.77777777777779%
8.8
Task Management
90%
9.0
Workflow Automation
50%
5.0
Team Collaboration
90%
9.0
Support for Agile Methodology
100%
10.0
Support for Waterfall Methodology
100%
10.0
Email integration
90%
9.0
Mobile Access
90%
9.0
Timesheet Tracking
90%
9.0
Change request and Case Management
90%
9.0
Professional Services Automation (2)
80%
8.0
Quotes/estimates
80%
8.0
Project & financial reporting
80%
8.0
  • YouTrack is inexpensive and isn't something we question the value of when it comes to renewal
  • The team and our clients have positive things to say about the product. This is often not the case with Jira in my experience. Some snobbier project managers from other companies will grumble about software like YouTrack because it isn't familiar to them, but this attitude is misleading and unfair as the product is every bit as capable.
YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.
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