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Overview

What is Zapier?

The Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.

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Recent Reviews

TrustRadius Insights

Users have found that Zapier is a versatile automation tool that simplifies complex problems and enhances efficiency in various …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Support for real-time and batch integration (86)
    9.1
    91%
  • Connector modification (86)
    7.0
    70%
  • Pre-built connectors (98)
    6.7
    67%
  • Monitoring console (74)
    6.5
    65%

Reviewer Pros & Cons

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Pricing

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Starter

$29.99

Cloud
per month 750 tasks per month

Professional

$73.50

Cloud
per month 2k tasks per month

Team

$103.50

Cloud
per month 2k tasks per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zapier.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.99 per month 750 tasks per month
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Product Demos

Integrate Calendly with Pipedrive using Zapier

YouTube

How To Set Up Zapier Webhook URL Using WP User Frontend Pro

YouTube

Setting Up Zapier With ServiceTitan

YouTube

Zapier Frontend Demo

YouTube

How to send custom emails with form submission using zapier with demo

YouTube

Zapier Tutorial for Beginners (2022) - Set up Zaps and Automate Your Work!

YouTube
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Features

Cloud Data Integration

Cloud data integration software simplifies the task of integrating data from multiple different cloud applications

7.3
Avg 8.2
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Product Details

What is Zapier?

The Zapier Automation Platform is a platform designed to integrate data between web applications. Zapier automates the communication between apps by relying on “Triggers” within apps to catalyze pre-arranged actions, such as data formatting, and transfers of data between apps. The program featured pre-designed connections for more than 1,500 apps. It is scaled for small to mid-sized businesses and features a free version with limited connector complexity and quantities.

Zapier's goal is to enable automation for any process, allowing users to visualize and build advanced workflows with custom logic, conditions, and filters, with no code needed. Some features include:

  • Multi-step Zaps - Zaps that automate several tasks at once.
  • Paths - Zaps that perform different actions based on if/then logic.
  • Filters - These ensure Zaps run only when certain conditions are met.
  • Schedule - Zaps can be set to run whenever it's right for the process.
  • Formatter - Used to transform dates, currency, text, and more into any preferred format.
  • Webhooks - Can receive data from any service or send requests to URLs—without writing code or running servers.

Zapier's no-code automations include with 6,000+ app integrations from partners like Google, Salesforce, and Microsoft so users can collaborate across departments.

Zapier Video

Welcome to Zapier!

Zapier Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.

Zapier starts at $29.99.

Reviewers rate Support for real-time and batch integration highest, with a score of 9.1.

The most common users of Zapier are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(709)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that Zapier is a versatile automation tool that simplifies complex problems and enhances efficiency in various industries. With its easy-to-use interface, users can create automation workflows and connect different apps and platforms seamlessly. This has been particularly valuable for businesses in the healthcare industry, as it allows them to connect HIPAA-compliant form solutions like Formsite with other tools like SharpSpring for tracking campaign results. Users in the healthcare industry appreciate how Zapier eliminates manual work and reduces errors by simplifying the process of moving and synchronizing data between different systems.

Zapier is also widely used by online marketing agencies to streamline workflows and reduce the need for direct API integrations. It has become an essential tool for freelancers, enabling them to integrate and automate their daily workflows without technical knowledge. Furthermore, Zapier serves as a link between different marketing software applications, automating numerous processes and simplifying tasks for sales teams, development and systems departments, customer service, and graphic design and art services teams.

The availability of real-time support, even for free users, has received positive feedback from reviewers who rely on Zapier to integrate various systems, such as Chargify for managing subscriptions and CA Flowdock for team chat and notifications. Its ability to integrate with various third-party software and sync data with CRM platforms like HubSpot has been highly regarded as it saves time and ensures data accuracy.

Overall, Zapier is a valuable solution for businesses across industries as it enables easy integration between apps without native integration, minimizes manual work, improves autonomy and productivity, and enhances workflow efficiency.

Users commonly recommend the following:

  1. Try out Zapier: Users suggest giving Zapier a try as it works great and can save time and money. They believe it is a worthwhile product, especially for those with a small marketing stack using various disjointed apps. Users recommend testing zaps and becoming familiar with the process.

  2. Research app compatibility: Users advise researching what triggers and actions are supported by current software solutions before using Zapier. They recommend making sure the apps you want to connect are supported by Zapier and suggest contacting support for specific app integrations.

  3. Explore available zaps: Users recommend checking out the list of zaps available on Zapier and comparing them to the tools you use to see if Zapier can automate some mundane tasks. They suggest connecting all eligible apps to Zapier and experimenting to understand its power. Furthermore, users suggest regularly checking back as Zapier is likely to add more apps over time and integrate with new projects.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
December 13, 2023

Overpriced and Unethical

Score 1 out of 10
Vetted Review
Verified User
Incentivized
We used Zapier to integrate our point of sale system with Facebook for data tracking.
  • Integrated platforms with no code
  • Extremely overpriced compared to competitors
  • Unethical billing policies
We found it very overpriced and were easily able to achieve the same functionality and a fraction of the cost with other platforms
Cloud Data Integration (6)
16.666666666666668%
1.7
Pre-built connectors
50%
5.0
Connector modification
50%
5.0
Support for real-time and batch integration
N/A
N/A
Data quality services
N/A
N/A
Data security features
N/A
N/A
Monitoring console
N/A
N/A
  • It cost us way to much
  • When we cancelled 2 days after auto subscription they refused to refund
We selected Zapier because of its reputation. That was a mistake. There are many other platforms that do the same job for considerably less money.
Make
Support did nothing to solve the issue of a refund. We cancelled our pre-paid auto billing within 2 days of noticing that it was charged. Our account was downgraded to free but we never received a refund. A few months later when we realised the refund had never come through we contact Zapier requesting the refund. This was their response:

"Your last payment was made on June 18, 2023. In this instance, as the annual plan was purchased more than 30 days ago, we're unable to issue that credit as a refund"

In essence, they didn't issue a refund, the hide behind the fact that 30 days has past and therefore we are suddenly no longer entitled to get our money back, even though our account is still downgraded to the free version! Completly unfair and unethical.

No, the service is already overpriced, I would expect to have to pay even more to get service.
No
No.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zapier is being used to automate tasks between different software apps that would otherwise be manual work. The problem it solves is that it saves me a lot of time that I'd otherwise be spending on redundant tasks, and allows me to focus on more important and pressing tasks that I have to do.
  • Simple UI and UX
  • Lots of integrations with a bunch of apps, including webhooks
  • Makes automation easy by the way of straightforward connections between many of the most popular (and up and coming) apps
  • The pricing isn't clear on the pricing page, it causes confusion because you have to talk to someone about pricing based on your specs. Other than that, I like Zapier, it's pretty good.
If you have an extremely simple workflow, you may not need Zapier. If your manual processes are only a couple minutes, and you have low volume, it may not be worth your time and money. However, if you have multi-step processes that would take a lot of manual work, it most certainly is worth your time and money. For example, one workflow alone, I save myself about 10 minutes per record. Added up in a month and that's a lot of time saved.
Cloud Data Integration (6)
30%
3.0
Pre-built connectors
100%
10.0
Connector modification
80%
8.0
Support for real-time and batch integration
N/A
N/A
Data quality services
N/A
N/A
Data security features
N/A
N/A
Monitoring console
N/A
N/A
  • I haven't been able to quantify an ROI yet, I see it as a lot of time saved, and that's worth it to me.
I've used direct webhook connections in place of Zapier in some of my applications. I will be honest, when an app has a straightforward way to transmit webhooks, I'd rather use that. It takes out the middle-man. When it's not available, I go for Zapier. Zapier is much easier than setting up webhooks most of the time, so it has that advantage as well.
No
Zapier's support is great. They always get back to me quickly
No
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