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Zapier Reviews

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363 Ratings
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Score 9.1 out of 100
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Reviews (1-25 of 91)

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May 13, 2021

Vital software to connect your favourite services.

James Crook ☛ Business Coach for Massage Therapists ☚ | TrustRadius Reviewer
James Crook ☛ Business Coach for Massage Therapists ☚
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Connecting software and services that do not connect natively.
  • Passing data from one software system to another.
  • Using simple logic to trigger automations in specific situations.
  • You can only access logic pathways (ie perform different actions based on data received) on higher plans.
  • Sometimes when a zap fails it notifies me by email but they get lost in my inbox and I don’t notice.
Read James Crook ☛ Business Coach for Massage Therapists ☚'s full review
May 12, 2021

Zapier is a key operational tool

Omri Friedel - CPA, CA | TrustRadius Reviewer
Omri Friedel - CPA, CA
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
  • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
  • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
  • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
  • Complexity - due to the flexibility it provides, this can introduce some complexity across the different steps being set up operationally.
  • Dependence - depending on the use case Zapier becomes a key tool and dependency and thus needs to be monitored, without internal control to fix things. If Zapier goes down (rarely, but can always happen), then this could present a problem.
  • Variability in pricing - pricing relies on the numbers actions being triggered and depending on how you've set up the zap, it could increase quickly, and thus needs to be monitored and understood.
Read Omri Friedel - CPA, CA's full review
April 28, 2021

Perfect to manage your workflow and deliver the data that you need for your teams

Joanna García | TrustRadius Reviewer
Joanna García
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • A big variety of integrations of differents Apps and services with it. I couldn't find any other that allows you to do the same.
  • Very intuitive, is not needed for a specialist for creating your triggers or flows, you can do it by yourself.
  • It can be arranged for your needs, you can customize a template it allowing you to add anything you need to it.
  • Price, mostly. I got a huge increase of the price.
  • Can be tricky to set up the first time if you are not familiarized with their tools
  • It can have bugs randomly, so you will need to re-do the flow to keep it up working, although is not frequent.
Read Joanna García's full review
April 06, 2021

Zapier is the Easy Way to Connect Data Between 2 SAAS Programs

Kurt Hoffmann | TrustRadius Reviewer
Kurt Hoffmann
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easily helps two different online programs (SAAS) talk to each other.
  • Very user-friendly and intuitive.
  • Easy to set up Zaps.
  • We have multiple forms on Formsite that we need to connect to SharpSpring. It looks like we're going to have to do some additional work to get it to filter them separately. This just came up, so we are still working on it.
  • I really have no other complaints. It's been a great, easy solution to what otherwise would be a complex problem. We also used it to send leads from Eventbrite to SharpSpring.
Read Kurt Hoffmann's full review
May 12, 2021

Zapier for marketing automation is all you need

Alon Keren | TrustRadius Reviewer
Alon Keren
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automatically collect leads from Facebook's API and put it in any CRM of your choosing.
  • Automatically send emails based on the CRM status of your lead/client (meaning you can plug in your Mailchimp or whatever you're using and integrate it into your sales pipeline).
  • Use webhooks to start automation sequences from your LP lead generation (for example if someone left their details on your LP, send their data to Mailchimp and start an emailing sequence).
  • Sometimes specific CRMs aren't configured to the max in Zapier's interface, but their customer support always listens to your problems, opens a ticket and lets you know once your feature is done.
Read Alon Keren's full review
May 12, 2021

Zapier - efficient and quick connections to multiple platforms.

Bobby Valentine | TrustRadius Reviewer
Bobby Valentine
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zapier does a great job connecting multiple platforms to the CRMs that we use such as Keap and ActiveCampaign.
  • Zapier is easy to explain and set up for our clients.
  • Zapier allows our team to pay more attention to strategy than development.
  • I think the pricing structure could be made more clear to users.
  • Definitely more access to additional integrations and more options within those integrations would be helpful.
Read Bobby Valentine's full review
May 11, 2021

A Must-Have For Any Small Biz!

Daphna Gall | TrustRadius Reviewer
Daphna Gall
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Quick to get started, and there are plenty of examples to follow.
  • Works with almost any program you use, either out of the box or via API.
  • Filters and branching help build logic into automations.
  • Finding and saving your Zaps can take some getting used to.
Read Daphna Gall's full review
April 29, 2021

Zapier is fantastic--I really love it!

Malessa Brisbane | TrustRadius Reviewer
Malessa Brisbane
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Seems to have widest range of integrations compared to other vendors
  • Very clear and easy to use, from set up to testing and running
  • Some times the interface seems a little slow to load
  • Requires plugin for WooC integration that needs an admin login and password--would be better if just tapped directly into the API like other platforms can
  • Sometimes (though rarely) processes are delayed, which can interfere with business processes
Read Malessa Brisbane's full review
April 07, 2021

Without Zapier Business Is Just Harder

Aaron Parker | TrustRadius Reviewer
Aaron Parker
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Contact form emails and responses through google docs
  • Automated SEO client onboarding processes
  • Automated client setup in ClickUp
  • Email capture into Active Campaign from Chatmatic
  • Inbound and outbound emails from various software
  • Zaps can break sometimes when software changes
  • Zaps can break sometimes when Zapier has updates
  • The learning curve can be long if there is not a pre-set connection between two softwares
Read Aaron Parker's full review
May 13, 2021

Zapier makes mundane tasks super simple.

Len Nevin | TrustRadius Reviewer
Len Nevin
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Triggers alerts for new business inquiries.
  • Sends contact data from one system to the next with ease.
  • Allows us to track outside lead sources based on number of zaps.
  • Certain programs are not syncing properly and after requesting help, need quicker repairs.
Read Len Nevin's full review
May 12, 2021

Set up automatic flows to gain your time back

Juli Colotti M.S | TrustRadius Reviewer
Juli Colotti M.S
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • They connect apps to one another.
  • The make Facebook lead ads flow right into your tracking sheet.
  • They allow the internal part of my business work together.
  • They could use a few more app integrations.
Read Juli Colotti M.S's full review
May 12, 2021

Zapier a must have tool !

Mohamed Jemaa | TrustRadius Reviewer
Mohamed Jemaa
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Connecting apps easily
  • Automate work
  • Good support
  • May be more concrete examples of growth productivity
  • Some video training by area of expertise (e.g marketing)
Read Mohamed Jemaa's full review
April 09, 2021

Why Zapier Is Great

Andy Abramson | TrustRadius Reviewer
Andy Abramson
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Provide error alerts.
  • Bridge incompatible apps can talk to one another.
  • Webhooks
  • Tracking errors
  • Pricing
  • UI
  • More Microsoft integrations
Read Andy Abramson's full review
April 13, 2021

Best in class!

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • So many integrations! They integrate will all the systems we use.
  • Simple to use! The user interface is clear and guides you through what you need to do.
  • Many useful features such as webhooks, splits, formatters and more to ensure you send your data to the right place and in the right format.
  • Some integrations have limited 'triggers' or 'actions' although the app has many API endpoints available
Read this authenticated review
April 12, 2021

Electrify Your Operations with Zapier

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Communication across multiple departments instantly
  • Data stored in Zapier as well as having it automatically link to any other necessary databases
  • Working with outside companies is easier with Zapier connections
  • Communication across multiple databases from Salesforce to Wootric to Google Sheets
  • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
  • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
  • Communication when support is actually needed basically doesn't happen
Read this authenticated review
April 02, 2021

Zapier FTW

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Powering business processes
  • Customizing integrations
  • Automating complicated workflows
  • Pricing
  • Collaboration
Read this authenticated review
May 15, 2021

Save time and money with Zapier

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zapier layout is super easy to use.
  • You do not need to have coding experience.
  • Price is a no brainer for the savings in time.
  • If there are errors or a zap does not work, it can be difficult to figure out what the problem is.
  • I would like more notifications about when zaps run and what they do.
  • Complex zaps are not as easy.
Read this authenticated review
May 13, 2021

One Zap at a Time

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Connects software together.
  • Easy implementation.
  • Makes finding your software easy, and if it is not there you find that out pretty fast as well.
  • Support can be somewhat cumbersome at times to get ahold of.
Read this authenticated review
April 14, 2021

Slick and inexpensive workflow automation tool that scales easily and offers many integrations

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Comprehensive list of modern available apps.
  • No knowledge of coding is required unless you are automating dev scripting.
  • Cheap and scalable. Pay for the number of Zaps you use and adjust pricing if usage changes.
  • There is always one obscure app that isn't in their native support list.
  • No two way workflows/active synchronization. Some rule based automations require external services like IFTTT.
  • No native iOS app.
Read this authenticated review
April 07, 2021

Zapier has made our lives easier!

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is an easy way to connect two third party accounts
  • It is efficient
  • It is so easy to connect and make Zaps
  • Sometimes it is hard to understand how to do what they suggest but they did answer email questions
  • There are just so many different ones to choose from that it's hard
Read this authenticated review
April 14, 2021

Zapier - a great tool for greater responsiveness

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Seamless integration between apps
  • Ever-increasing library of connectable apps.
  • Easy to add or edit "zaps".
  • Not every app is supported.
  • Integration with basic gmail accounts has been downgraded.
Read this authenticated review
April 06, 2021

Simple and Easy Tool

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Connecting Data
  • Passing Data
  • Wide Variety of Tools to Connect With
  • API limits
  • Better how to docs
Read this authenticated review

Zapier Scorecard Summary

Likelihood to Recommend (363)
9.1
Likelihood to Renew (1)
10.0
Usability (5)
8.9
Support Rating (11)
9.1

Feature Scorecard Summary

Cloud Data Integration
8.5
Pre-built connectors (86)
9.1
Connector modification (77)
8.1
Support for real-time and batch integration (76)
7.6
Data quality services (58)
9.0
Data security features (58)
8.2
Monitoring console (68)
8.9

What is Zapier?

Zapier is a platform designed to integrate data between web applications. Zapier automates the communication between apps by relying on “Triggers” within apps to catalyze pre-arranged actions, such as data formatting, and transfers of data between apps. The program featured pre-designed connections for more than 1,500 apps. It is scaled for small to mid-sized businesses and features a free version with limited connector complexity and quantities. According to the vendor, Zapier’s user interface was designed with the goal of users being able to establish connections, or “Zaps,” without developer help.
Categories:  Integration Platform as a Service (iPaaS)

Zapier Video

Welcome to Zapier!

Zapier Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter$24.99Per Month
Professional$61.25Per Month
Team$373.75Per Month
Company$748.75Per Month

Zapier Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Zapier?

Zapier is an automation platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.

What is Zapier's best feature?

Reviewers rate Pre-built connectors highest, with a score of 9.1.

Who uses Zapier?

The most common users of Zapier are from Small Businesses and the Marketing & Advertising industry.