Zendesk Chat

Zendesk Chat
Formerly Zopim

Score 8.4 out of 10
Zendesk Chat

Overview

What is Zendesk Chat?

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
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Recent Reviews

Zendesk Chat Review

7 out of 10
September 28, 2021
Currently, our Customer Support team is the only team using Zendesk Chat. The chat widget displays on our website, allowing customers and …
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Chat for SaaS

10 out of 10
April 24, 2021
Both our Client Success and Sales team use Zendesk's chat functionality. The Client Success team uses Zendesk Chat as the first line of …
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Zendesk Chat

6 out of 10
March 24, 2020
When we first started using Zendesk Chat, we incorporated it to our main website to provide prospects who land on our page the option to …
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Reviewer Pros & Cons

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Pricing

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Lite

$0

Cloud
per user

Basic

$14

Cloud
per user

Advanced

$25

Cloud
per user

Entry-level set up fee?

  • Setup fee optionalOptional
For the latest information on pricing, visithttp://www.zopim.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $11.20 per month
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Product Details

What is Zendesk Chat?

Zopim Live Chat allows users to talk to visitors online in real-time. Zopim shows up as a chat bar docked at the bottom of a website. Visitors chat simply by clicking on the widget.

According to the vendor, key differentiators/benefits of Zopim include:
  • A real customer-centric live chat tool that is used by businesses around the world.
  • Plenty of useful features : fully customizable chat widget, customized greetings, ability to set up operating hours, smart offline mode, chat transcripts, canned response, file transfer, etc.
  • Full-fledged dashboard: real time visitor information, automatic translation and conversation search.
  • Powerful triggers to initiate chats with a targeted group of visitors
  • Ability to organize a team of customer support representatives into departments
  • 24/5 technical support from Zopim
  • Chat widget available in more than 54 languages.

Zendesk Chat Features

  • Supported: Customizable chat windows to suit your branding
  • Supported: Analytics of visitors such as countries, page they are on
  • Supported: Use smart triggers to initiate chats with visitors
  • Supported: Create shortcuts for repetitive response to visitors
  • Supported: Create different groups to organize customer support agents
  • Supported: Set up operating hours of chats
  • Supported: Hide chat window on website when offline
  • Supported: Advanced analytics of agent performance and chats
  • Supported: Export chat transcript for references or training purposes
  • Supported: File transfer during chat
  • Supported: Integration with CRM (Zendesk, Salesforce, ZohoCRM)
  • Supported: Available in Android, iOS apps

Zendesk Chat Screenshots

Screenshot of How Zopim Chat Widget looks on the website.Screenshot of This is how the chat window looks like to your visitorsScreenshot of This is a screenshot of the visitor list.Screenshot of

Zendesk Chat Integrations

Zendesk Chat Competitors

Zendesk Chat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll Countries except for countries in Prohibited Jurisdiction
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Frequently Asked Questions

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Zendesk Chat starts at $11.2.

LiveChat and Olark are common alternatives for Zendesk Chat.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Zendesk Chat are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (110)

Attribute Ratings

Reviews

(1-11 of 11)
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Score 9 out of 10
Vetted Review
Verified User
In one of my previous organizations, our client migrated the support tool from Zendesk Chat to Helpshift. I felt Zendesk Chat was a more user-friendly support tool than Helpshift. Zendesk Chat is so beginner friendly, whereas the other tools were so confusing compared to Zendesk Cha.
Arief Widyananda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Zendesk Chat [(formerly Zopim)] has a better UI/UX, and it is part of the Zendesk enterprise tools which we also use for: Zendesk Talk, etc It is always great to have this kind of channel together in one platform.
Score 9 out of 10
Vetted Review
Verified User
I prefer Zendesk Chat (formerly Zopim) over Talkdesk, as it provides customers with written proof of their conversation and customers are able to rate the conversation once it is done. Also, it's easier to find a previous conversation in Zendesk Chat (formerly Zopim) than in Talkdesk.
Score 10 out of 10
Vetted Review
Verified User
I have been using this system for one year, and today I can continue saying that this system does not have any faults that I can complain about. Thanks to this system, I have been able to have direct communication with each of our customers or clients, since it allows me to use all the possible varied channels, and to respond with promptness and professionalism. This system has also provided me with complete reports that let me see the performance of every member of my team.
Score 7 out of 10
Vetted Review
Verified User
Zendesk is one of the most expensive providers on the market, but also the most functional one. We have 6 business facts. Based on them we composed 17 needs (functions) from the chat provider. Zendesk was one of the leaders in the overall evaluation, while it was cheaper than the Bold360 for example. There are only 3 functions that it lacks: Chat variables in chat messages, customer message preview, and website visitor's manual invites.
Score 8 out of 10
Vetted Review
Verified User
I like about Zopim is that it has numerous devices and choices. I like the way that you can associate with other individuals, inside and remotely. Also, I like that I can redo my notices. It coordinates with significantly other joint effort and the workplace instruments I utilize. It is stunning the capacity to convey by means of content effectively and the talk transcripts are promptly sent to our email.
Score 7 out of 10
Vetted Review
Verified User
Olark Chat - Not as many customization options as Zendesk
Salesforce - More expensive
Syntellect - Old application based system instead of a cloud based software
ServiceNow - Not enough customization options
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