Great tool for customer service live contacts
Rating: 9 out of 10
April 26, 2022
MV
Vetted Review
Verified User
1 year of experience
Starting at $11.20 per month
View Pricing Overview
What is Zendesk Chat?
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
Learn from top reviewers
Great tool for customer service live contacts
Rating: 9 out of 10
April 26, 2022We use Zendesk Chat so that customers can contact us with their problems and so that we can solve them as fast as possible. I have a team of 20 agents who use the tool, so I c...
Marina Vicente dos Santos
Team Lead - Customer Service
Costumer Services Team Lead
Just Eat Takeaway
1 year of experienceImprove your customer online communication experience
Rating: 10 out of 10
August 24, 2021We use Zendesk Chat [(formerly Zopim)] on our website to boost the customer service experience. It connects with our Account Manager team to solve any customer issues related ...
Arief Widyananda
General Manager - Information Technology
Managing Director
PT. Krafthaus Indonesia
2 years of experienceA great communication tool!
Rating: 9 out of 10
March 24, 2021Zendesk Chat (formerly Zopim) is being used in two of the departments of the company, which consists of more than 1,000 employees. The tool is used as a medium of communicatio...
Always dependable, great value
Rating: 10 out of 10
August 27, 2020We use Zendesk for chat from our website. Using their rules, we route customers to the appropriate department. This allows our customers an additional way to get in touch with...
Phil Reichner
Director - Marketing
Marketing and Communications Manager
CMS Imaging, Inc
3 years of experienceA Game Changer when we made the switch to Zendesk Chat!
Rating: 9 out of 10
January 24, 2020Zendesk Chat is currently being used by our Customer Service department only. However, we are looking to expand this use to other departments to work directly with our indepen...
Shea Mworia
Director - Customer Service
Director of Customer Service
Camp Gladiator
4 years of experience
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Pricing
Lite
$0
Cloud
per user
Basic
$14
Cloud
per user
Advanced
$25
Cloud
per user
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttp://www.zopim.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11.20 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zendesk Chat?
Zopim Live Chat allows users to talk to visitors online in real-time. Zopim shows up as a chat bar docked at the bottom of a website. Visitors chat simply by clicking on the widget.
According to the vendor, key differentiators/benefits of Zopim include:
According to the vendor, key differentiators/benefits of Zopim include:
- A real customer-centric live chat tool that is used by businesses around the world.
- Plenty of useful features : fully customizable chat widget, customized greetings, ability to set up operating hours, smart offline mode, chat transcripts, canned response, file transfer, etc.
- Full-fledged dashboard: real time visitor information, automatic translation and conversation search.
- Powerful triggers to initiate chats with a targeted group of visitors
- Ability to organize a team of customer support representatives into departments
- 24/5 technical support from Zopim
- Chat widget available in more than 54 languages.
Zendesk Chat Features
- Supported: Customizable chat windows to suit your branding
- Supported: Analytics of visitors such as countries, page they are on
- Supported: Use smart triggers to initiate chats with visitors
- Supported: Create shortcuts for repetitive response to visitors
- Supported: Create different groups to organize customer support agents
- Supported: Set up operating hours of chats
- Supported: Hide chat window on website when offline
- Supported: Advanced analytics of agent performance and chats
- Supported: Export chat transcript for references or training purposes
- Supported: File transfer during chat
- Supported: Integration with CRM (Zendesk, Salesforce, ZohoCRM)
- Supported: Available in Android, iOS apps
Zendesk Chat Screenshots
Zendesk Chat Integrations
Zendesk Chat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | All Countries except for countries in Prohibited Jurisdiction |
| Supported Languages | Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian |
Frequently Asked Questions
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
Zendesk Chat starts at $11.2.
Reviewers rate Support Rating highest, with a score of 8.4.
The most common users of Zendesk Chat are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 18)
Improve your customer online communication experience
Rating: 10 out of 10
August 24, 2021
AW
Vetted Review
Verified User
2 years of experience
A great communication tool!
Rating: 9 out of 10
March 24, 2021
AD
Vetted Review
Verified User
3 years of experience
Always dependable, great value
Rating: 10 out of 10
August 27, 2020
PR
Vetted Review
Verified User
3 years of experience
A Game Changer when we made the switch to Zendesk Chat!
Rating: 9 out of 10
January 24, 2020
SM
Vetted Review
Verified User
4 years of experience
In our organization, we eliminated email as a channel of communication for our customers, which made phones and live chat that much more important to focus on and keep up with. Zendesk chat makes doing that easy for not only our agents, but also our customer base.