Zendesk Chat

Zendesk Chat
Formerly Zopim

Score 8.4 out of 10
Zendesk Chat

Overview

What is Zendesk Chat?

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
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Recent Reviews

Zendesk Chat Review

7 out of 10
September 28, 2021
Currently, our Customer Support team is the only team using Zendesk Chat. The chat widget displays on our website, allowing customers and …
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Chat for SaaS

10 out of 10
April 24, 2021
Both our Client Success and Sales team use Zendesk's chat functionality. The Client Success team uses Zendesk Chat as the first line of …
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Zendesk Chat

6 out of 10
March 24, 2020
When we first started using Zendesk Chat, we incorporated it to our main website to provide prospects who land on our page the option to …
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Reviewer Pros & Cons

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Pricing

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Lite

$0

Cloud
per user

Basic

$14

Cloud
per user

Advanced

$25

Cloud
per user

Entry-level set up fee?

  • Setup fee optionalOptional
For the latest information on pricing, visithttp://www.zopim.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $11.20 per month
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Product Details

What is Zendesk Chat?

Zopim Live Chat allows users to talk to visitors online in real-time. Zopim shows up as a chat bar docked at the bottom of a website. Visitors chat simply by clicking on the widget.

According to the vendor, key differentiators/benefits of Zopim include:
  • A real customer-centric live chat tool that is used by businesses around the world.
  • Plenty of useful features : fully customizable chat widget, customized greetings, ability to set up operating hours, smart offline mode, chat transcripts, canned response, file transfer, etc.
  • Full-fledged dashboard: real time visitor information, automatic translation and conversation search.
  • Powerful triggers to initiate chats with a targeted group of visitors
  • Ability to organize a team of customer support representatives into departments
  • 24/5 technical support from Zopim
  • Chat widget available in more than 54 languages.

Zendesk Chat Features

  • Supported: Customizable chat windows to suit your branding
  • Supported: Analytics of visitors such as countries, page they are on
  • Supported: Use smart triggers to initiate chats with visitors
  • Supported: Create shortcuts for repetitive response to visitors
  • Supported: Create different groups to organize customer support agents
  • Supported: Set up operating hours of chats
  • Supported: Hide chat window on website when offline
  • Supported: Advanced analytics of agent performance and chats
  • Supported: Export chat transcript for references or training purposes
  • Supported: File transfer during chat
  • Supported: Integration with CRM (Zendesk, Salesforce, ZohoCRM)
  • Supported: Available in Android, iOS apps

Zendesk Chat Screenshots

Screenshot of How Zopim Chat Widget looks on the website.Screenshot of This is how the chat window looks like to your visitorsScreenshot of This is a screenshot of the visitor list.Screenshot of

Zendesk Chat Integrations

Zendesk Chat Competitors

Zendesk Chat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll Countries except for countries in Prohibited Jurisdiction
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Frequently Asked Questions

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Zendesk Chat starts at $11.2.

LiveChat and Olark are common alternatives for Zendesk Chat.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Zendesk Chat are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (109)

Attribute Ratings

Reviews

(1-14 of 14)
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