Skip to main content
TrustRadius
Zendesk Chat

Zendesk Chat
Formerly Zopim

Overview

What is Zendesk Chat?

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Read more

Learn from top reviewers

Zendesk Chat for Real time assistance

Rating: 9 out of 10
October 31, 2022
Vetted ReviewVerified User
Zendesk Chat is an easy solution for non-voice customer support teams. It is so user-friendly and beginner friendly. From an agent perspective, they can customize the notifica...
Continue reading
Verified user
Team Lead
Zendesk Chat4 years of experience

Improve your customer online communication experience

Rating: 10 out of 10
August 24, 2021
IncentivizedVetted ReviewVerified User
We use Zendesk Chat [(formerly Zopim)] on our website to boost the customer service experience. It connects with our Account Manager team to solve any customer issues related ...
Continue reading
Arief Widyananda
General Manager - Information Technology
Managing Director
PT. Krafthaus Indonesia
Zendesk Chat2 years of experience

A great communication tool!

Rating: 9 out of 10
March 24, 2021
IncentivizedVetted ReviewVerified User
Zendesk Chat (formerly Zopim) is being used in two of the departments of the company, which consists of more than 1,000 employees. The tool is used as a medium of communicatio...
Continue reading
Antora Debnath
Team Lead - Customer Service
Operation Supervisor
SkipTheDishes
Zendesk Chat3 years of experience

Always dependable, great value

Rating: 10 out of 10
August 27, 2020
IncentivizedVetted ReviewVerified User
We use Zendesk for chat from our website. Using their rules, we route customers to the appropriate department. This allows our customers an additional way to get in touch with...
Continue reading
Phil Reichner
Director - Marketing
Marketing and Communications Manager
CMS Imaging, Inc
Zendesk Chat3 years of experience

Awesome Support Software.

Rating: 10 out of 10
July 12, 2019
Vetted ReviewVerified User
It is very easy to use and configure. It provides different supports like chat and the ability to talk along with email support. It is being used by our chat department, and i...
Continue reading
Ayushi Goswami
Employee - Information Technology
Android developer
Informaticsonline
Zendesk Chat1 year of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing

Lite

$0

Cloud
per user

Basic

$14

Cloud
per user

Advanced

$25

Cloud
per user

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttp://www.zopim.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.20 per month
Return to navigation

Product Details

What is Zendesk Chat?

Zopim Live Chat allows users to talk to visitors online in real-time. Zopim shows up as a chat bar docked at the bottom of a website. Visitors chat simply by clicking on the widget.

According to the vendor, key differentiators/benefits of Zopim include:
  • A real customer-centric live chat tool that is used by businesses around the world.
  • Plenty of useful features : fully customizable chat widget, customized greetings, ability to set up operating hours, smart offline mode, chat transcripts, canned response, file transfer, etc.
  • Full-fledged dashboard: real time visitor information, automatic translation and conversation search.
  • Powerful triggers to initiate chats with a targeted group of visitors
  • Ability to organize a team of customer support representatives into departments
  • 24/5 technical support from Zopim
  • Chat widget available in more than 54 languages.

Zendesk Chat Features

  • Supported: Customizable chat windows to suit your branding
  • Supported: Analytics of visitors such as countries, page they are on
  • Supported: Use smart triggers to initiate chats with visitors
  • Supported: Create shortcuts for repetitive response to visitors
  • Supported: Create different groups to organize customer support agents
  • Supported: Set up operating hours of chats
  • Supported: Hide chat window on website when offline
  • Supported: Advanced analytics of agent performance and chats
  • Supported: Export chat transcript for references or training purposes
  • Supported: File transfer during chat
  • Supported: Integration with CRM (Zendesk, Salesforce, ZohoCRM)
  • Supported: Available in Android, iOS apps

Zendesk Chat Screenshots

Screenshot of How Zopim Chat Widget looks on the website.Screenshot of This is how the chat window looks like to your visitorsScreenshot of This is a screenshot of the visitor list.Screenshot of

Zendesk Chat Integrations

Zendesk Chat Competitors

Zendesk Chat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll Countries except for countries in Prohibited Jurisdiction
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Frequently Asked Questions

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Zendesk Chat starts at $11.2.

LiveChat and Olark are common alternatives for Zendesk Chat.

Reviewers rate Support Rating highest, with a score of 8.4.

The most common users of Zendesk Chat are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 15)

A great communication tool!

Rating: 9 out of 10
Incentivized
March 24, 2021
AD
Antora Debnath
Operation Supervisor
SkipTheDishes (Food & Beverages, 1001-5000 employees)
Vetted Review
Verified User
Zendesk Chat
3 years of experience
Use Cases and Deployment Scope
Zendesk Chat (formerly Zopim) is being used in two of the departments of the company, which consists of more than 1,000 employees. The tool is used as a medium of communication with the customers and couriers who use our delivery services. It is the primary way of communication for the customers who face issues with their orders and need immediate help.

Always dependable, great value

Rating: 10 out of 10
Incentivized
August 27, 2020
PR
Phil Reichner
Marketing and Communications Manager
CMS Imaging, Inc (Health, Wellness and Fitness, 51-200 employees)
Vetted Review
Verified User
Zendesk Chat
3 years of experience
Use Cases and Deployment Scope
We use Zendesk for chat from our website. Using their rules, we route customers to the appropriate department. This allows our customers an additional way to get in touch with us. Many of our customers are switching from phone calls to digital methods to communicate with our company.

Zendesk Chat for Real time assistance

Rating: 9 out of 10
October 31, 2022
Verified User
Team Lead in Customer Service
Computer Software Company, 501-1000 employees
Vetted Review
Verified User
Zendesk Chat
4 years of experience
Use Cases and Deployment Scope
Zendesk Chat is an easy solution for non-voice customer support teams. It is so user-friendly and beginner friendly. From an agent perspective, they can customize the notifications, shortcuts, tagline, etc. As an admin, you'll be able to scratch through each and every data and analytics. You can add skill sets to each user, chat limit, agents, departments, roles, chat routings, shortcuts, and triggers. The analytics are updated in real-time, whereas other similar tools take a day or week.

Awesome Support Software.

Rating: 10 out of 10
July 12, 2019
AG
Ayushi Goswami
Android developer
Informaticsonline (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
Zendesk Chat
1 year of experience
Use Cases and Deployment Scope
It is very easy to use and configure. It provides different supports like chat and the ability to talk along with email support. It is being used by our chat department, and it is very easy to use for a non-technical person. It's easy to manage support tickets with Zendesk. It can be used from mobile devices as well. Our chat department is using this platform to resolve or communicate with the customers or clients.
Return to navigation