Zendesk Chat for Real time assistance
Zendesk Chat is an easy solution for non-voice customer support teams. It is so user-friendly and beginner friendly. From an agent …
Starting at $11.20 per month
View PricingOverview
What is Zendesk Chat?
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
Recent Reviews
Pricing
Lite
$0
Cloud
per user
Basic
$14
Cloud
per user
Advanced
$25
Cloud
per user
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttp://www.zopim.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11.20 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zendesk Chat?
Zopim Live Chat allows users to talk to visitors online in real-time. Zopim shows up as a chat bar docked at the bottom of a website. Visitors chat simply by clicking on the widget.
According to the vendor, key differentiators/benefits of Zopim include:
According to the vendor, key differentiators/benefits of Zopim include:
- A real customer-centric live chat tool that is used by businesses around the world.
- Plenty of useful features : fully customizable chat widget, customized greetings, ability to set up operating hours, smart offline mode, chat transcripts, canned response, file transfer, etc.
- Full-fledged dashboard: real time visitor information, automatic translation and conversation search.
- Powerful triggers to initiate chats with a targeted group of visitors
- Ability to organize a team of customer support representatives into departments
- 24/5 technical support from Zopim
- Chat widget available in more than 54 languages.
Zendesk Chat Features
- Supported: Customizable chat windows to suit your branding
- Supported: Analytics of visitors such as countries, page they are on
- Supported: Use smart triggers to initiate chats with visitors
- Supported: Create shortcuts for repetitive response to visitors
- Supported: Create different groups to organize customer support agents
- Supported: Set up operating hours of chats
- Supported: Hide chat window on website when offline
- Supported: Advanced analytics of agent performance and chats
- Supported: Export chat transcript for references or training purposes
- Supported: File transfer during chat
- Supported: Integration with CRM (Zendesk, Salesforce, ZohoCRM)
- Supported: Available in Android, iOS apps
Zendesk Chat Screenshots
Zendesk Chat Integrations
Zendesk Chat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | All Countries except for countries in Prohibited Jurisdiction |
| Supported Languages | Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian |
Frequently Asked Questions
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
Zendesk Chat starts at $11.2.
Reviewers rate Support Rating highest, with a score of 8.4.
The most common users of Zendesk Chat are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(135)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
August 27, 2020
Always dependable, great value
We use Zendesk for chat from our website. Using their rules, we route customers to the appropriate department. This allows our customers an additional way to get in touch with us. Many of our customers are switching from phone calls to digital methods to communicate with our company.
- Routes customers effectively
- Instantaneous communications
- Remembers users after first visit
- Setting up rules was not as easy as it could be
- We have generated leads from chat
- Offers an additional method for customers to request service calls
Overall, the most dependable chat platform and the best value.
March 24, 2020
Zendesk Chat
When we first started using Zendesk Chat, we incorporated it to our main website to provide prospects who land on our page the option to chat with us in case they did not want to call or submit a form. It helped us create a new channel of communication for prospects, so being able to immediately talk to them has helped with sales.
- Ease of implementation
- Helps with sales and communication with leads
- Mobile-friendly
- Pricing can get hefty.
- Tweaking of appearance and auto message
- Some competitors offer services for free.
- Another avenue of communication for prospects
- Assist with deaf community
- Helps you look like you're up to date with technology
January 24, 2020
A Game Changer when we made the switch to Zendesk Chat!
Zendesk Chat is currently being used by our Customer Service department only. However, we are looking to expand this use to other departments to work directly with our independent contractors. It's been a great tool for our company to connect directly and more efficiently with our customers. Easy and quick service!
- Zendesk allows to use macros for commonly asked questions.
- Quick and easy service for our customers.
- The alert sound that happens when a chat is coming through is pretty obnoxious.
In our organization, we eliminated email as a channel of communication for our customers, which made phones and live chat that much more important to focus on and keep up with. Zendesk chat makes doing that easy for not only our agents, but also our customer base.
- Our company's retention rate has improved by 27% since starting Zendesk Chat, due to quicker response times and real-time opportunities to save people from canceling and incentivizing them to stay loyal to our brand.
- Our agents are happy because adding chat as one of our communication channels breaks the monotony of back to back phone calls. We have also seen a decrease in employee turnover.
Getting assistance and/or troubleshooting anything with Zendesk can be quite frustrating. In my years of experience with Zednesk, I have almost never found the answer to my question without going through multiple articles, ultimately getting frustrated and reaching out to our contact for more assistance. So for a consumer, the support is not as relieving as Zendesk Chat is to our customers in getting the questions answered by us.