Make reports easily with Zendesk Explore!
We mainly use Zendesk Explore when we create reports on about the agents handling time of each tickets and the volume of tickets that we …
Overview
What is Zendesk Explore?
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support,…
Recent Reviews
Popular Features
- Customizable dashboards (9)10.0100%
- Report sharing and collaboration (9)10.0100%
- Drill-down analysis (9)9.595%
- Formatting capabilities (9)9.090%
Reviewer Pros & Cons
Pricing
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What is Zendesk Explore?
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Zendesk Explore?
Zendesk Explore Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.
Reviewers rate Customizable dashboards and Report sharing and collaboration and Single Sign-On (SSO) highest, with a score of 10.
The most common users of Zendesk Explore are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(49)Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
March 14, 2024
Make reports easily with Zendesk Explore!
What's good with Zendesk Explore is that data is already provided since it's included in the package. We get the data from Zendesk Support and make a report in Zendesk Explore.
It provides suggested templates and report formats also which you don't get on the other platforms. This helps because it gives you a boost or an idea on how to work on it and move around it.
It provides suggested templates and report formats also which you don't get on the other platforms. This helps because it gives you a boost or an idea on how to work on it and move around it.
February 26, 2024
Zendesk Explore: a simple way of getting your metrics but not the most advanced tool
Score 7 out of 10
Vetted Review
Verified User
I selected Zendesk Explore only to provide an easy and quick access for my managers and supervisors regading metrics and volume trends. Is not the most flexible nor complete data visualization tool, but works well for day-to-day follow ups.
You need to use another tool if you want to see long-term patterns (e.g. month over month volume trends) and you need another platform if you want your interaction metrics to interact with other important factors of the business
You need to use another tool if you want to see long-term patterns (e.g. month over month volume trends) and you need another platform if you want your interaction metrics to interact with other important factors of the business
January 05, 2024
Zendesk Explore- The Time & Money Saver
N/A - the company had already implemented Zendesk Explore when I was hired.
December 29, 2023
Zendesk Explore Genuine User Review
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
April 08, 2022
Zendesk Explore, a power analytic tool that is better than any ticket management analytic tools.
Zendesk Explore is better than Freshservice Analytics. In Freshservice, even though the interface is more attractive, the functions are not as good as Zendesk Explore. Reports and dashboards are hard to build, and the materials to learn are not as good as the materials on Zendesk Explore. Moreover, the function itself in Freshservice is within the Freshservice ticket management platform compared to Explore which is a standalone suite. There are many reports and dashboards that Freshservice Analytics couldn't build. Freshservice Analytics is like Zendesk Gooddata which is the previous version of Zendesk Explore.
October 07, 2021
Easy to Use Program!
We tried other reporting and Zendesk Explore was by far the best as it was already implemented into our support system we were already using; Zendesk. The main selling point for us, is that all of the reports are customizable and that no coding knowledge is needed to build out our reports. We use it for reporting and analytics for our client experience team within all lines of business.
September 20, 2019
Great product if you have the time to invest upfront!
For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.