Zendesk Explore

Zendesk Explore

About TrustRadius Scoring
Score 7.2 out of 100
Zendesk Explore

Overview

Recent Reviews

Easy to Use Program!

10
October 07, 2021
We use it for reporting and analytics for our client experience team within all lines of business. It is designed to help us analyze and …

Popular Features

View all 21 features

Customizable dashboards (5)

10.0
100%

Drill-down analysis (5)

10.0
100%

Formatting capabilities (5)

10.0
100%

Report sharing and collaboration (5)

9.0
90%

Reviewer Pros & Cons

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Pricing

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What is Zendesk Explore?

Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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What is Geckoboard?

Geckoboard enables users to create real time dashboards using data from over 80 cloud services. It integrates with other products such as: AWeber, Basecamp, Campaign Monitor and HubSpot.

Features Scorecard

BI Standard Reporting

9.1
91%

Ad-hoc Reporting

9.7
97%

Report Output and Scheduling

6.6
66%

Data Discovery and Visualization

9.0
90%

Access Control and Security

8.7
87%

Mobile Capabilities

5.5
55%

Application Program Interfaces (APIs) / Embedding

10.0
100%

Product Details

What is Zendesk Explore?

Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.

Zendesk Explore Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Zendesk Explore?

Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.

What is Zendesk Explore's best feature?

Reviewers rate Customizable dashboards and Drill-down analysis and Formatting capabilities highest, with a score of 10.

Who uses Zendesk Explore?

The most common users of Zendesk Explore are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (23)

Ratings

Reviews

(1-2 of 2)
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Score 5 out of 10
Vetted Review
Verified User
Review Source
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.