Zendesk Explore

Zendesk Explore

About TrustRadius Scoring
Score 7.1 out of 100
Zendesk Explore

Overview

Recent Reviews

Easy to Use Program!

10
October 07, 2021
We use it for reporting and analytics for our client experience team within all lines of business. It is designed to help us analyze and …

Popular Features

View all 21 features

Customizable dashboards (5)

10.0
100%

Drill-down analysis (5)

10.0
100%

Formatting capabilities (5)

10.0
100%

Report sharing and collaboration (5)

9.0
90%

Reviewer Pros & Cons

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Pricing

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What is Zendesk Explore?

Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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What is Geckoboard?

Geckoboard enables users to create real time dashboards using data from over 80 cloud services. It integrates with other products such as: AWeber, Basecamp, Campaign Monitor and HubSpot.

Features Scorecard

BI Standard Reporting

9.1
91%

Ad-hoc Reporting

9.7
97%

Report Output and Scheduling

6.6
66%

Data Discovery and Visualization

9.0
90%

Access Control and Security

8.7
87%

Mobile Capabilities

5.5
55%

Application Program Interfaces (APIs) / Embedding

10.0
100%

Product Details

What is Zendesk Explore?

Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.

Zendesk Explore Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Zendesk Explore?

Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.

What is Zendesk Explore's best feature?

Reviewers rate Customizable dashboards and Drill-down analysis and Formatting capabilities highest, with a score of 10.

Who uses Zendesk Explore?

The most common users of Zendesk Explore are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (22)

Ratings

Reviews

(1-2 of 2)
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Score 5 out of 10
Vetted Review
Verified User
Review Source
Zendesk Community is extremely useful for Zendesk Explore beginners. The live support provided by Zendesk will also help a lot. If you don't know anything you can ask live support right away. However, one drawback of Zendesk Community and Support is the creation of complex reports on Zendesk Explore. Zendesk Community and Support cannot really help you much if you are trying to build a complex report as they are not a complete expert on it as well.
October 07, 2021

Easy to Use Program!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!