Zendesk Guide Reviews

4 Ratings
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Score 7.3 out of 100

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Reviews (1-2 of 2)

Shea Mworia | TrustRadius Reviewer
January 20, 2020

Self Serving made Simple

Score 7 out of 10
Vetted Review
Verified User
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Technically it is being used by a department, yet it's also customer facing so our customers get the chance to use our help guide also. It benefits our internal reps as well as our external customers.
  • It allows users to be self-reliant and more independent.
  • Our managers are able to focus on higher value work because their agents can support themselves with getting their questions answered.
  • Formatting can be tricky from time to time.
Well suited because we can brand it with our look and feel and try to provide a better self-service avenue for our customers and agents.
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again.
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Vincent Frisina | TrustRadius Reviewer
January 18, 2020

Zoho Guide -- it works

Score 7 out of 10
Vetted Review
Verified User
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We use a guide to provide support documentation for our customers, segmented by organization.
  • Segmentation.
  • Article management.
  • Setup needs to be thought of from implementation.
  • Filtering is finicky.
Zendesk is great for short articles, but once you reach a certain volume of articles, figuring out which ones need updating can be a chore. There's no video hosting.
They're prompt and thorough when asked.
Read Vincent Frisina's full review

About Zendesk Guide

Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
Categories:  Knowledge Management

Zendesk Guide Technical Details

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Mobile Application:No