Zendesk Guide
Zendesk Guide
Overview
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
Zendesk Guide Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of Zendesk Guide are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Reviews and Ratings
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Companies can't remove reviews or game the system. Here's why
- Knowledge base
- Tickets and agents
- Ability to create visibility and manageable permission through tags.
- The ability to customize the article freely and easily (as simple as writing a document in Microsoft Office).
- Ability to request for agent help on the platform itself when an article doesn't answer the employee's question.
May 18, 2021
Zendesk Guide is Your New Guide
- Ticket Monitoring
- Customer Query history
- Easy inter-company communication