Zendesk Guide - Best Community Platform if you are on a low budget and want high ROI.
We got a Community Developed in Zendesk Guide, they need our help in redesigning and restructuring the components and layouts of the …
Overview
What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
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What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Zendesk Guide?
Zendesk Guide Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(44)Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
January 18, 2024
Zendesk Guide - Best Community Platform if you are on a low budget and want high ROI.
- After the community came to us and we redesigned and made it more SEO-friendly and performance-efficient, its engagement increased by 30-40% in 1 Year based on different factors.
- It has returned the Invested money in best way possible and given the product a global name by distributing the queries and solutions to lakhs of community users.
- Increase in Page views by 32% in 1 year
- Increase in Community visits by 29% in 1 year
- Increase in Average Member online time by 54% in 1 year
January 15, 2024
Good place to start with a knowledge base
- Reduction in Support tickets
- 24-7 documentation
- Product adoption improvements
January 03, 2024
Knowledge-base Platform, Zendesk Guide Review!
- Enhanced customer empowerment
- Knowledge retention as it is being used for documentation
- Data driven approach via delivered analytics
- We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
- Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
- I highly recommend to use Zendesk for knowledge base and tickets and agents.
- Increase employee knowledge.
- Encourage self-service behavior.
- Reduce requester (employee) wait time as they find an answer on their own.
- Reduce the number of tickets created for agent.
May 18, 2021
Zendesk Guide is Your New Guide
- It has been really helpful in maintaining customer satisfaction
- It helps in customer purchase, as any issues noticed are easily shared and resolved
January 20, 2020
Self Serving made Simple
- Employee turnover has decreased because our agents feel more equipped with the knowledge at their fingertips.
January 19, 2020
Zoho Guide -- it works
- There's no real impact.
- Customers don't really like hunting for help.