Zendesk (ZD) an excellent leading product in Market with Best ROI and User Friendly
June 13, 2021
In my requirement I used 3 features of Zendesk Guide mainly knowledge base /tickets, agents and reporting. These help us to speed up the …
Zendesk Guide
Zendesk Guide
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Pricing
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What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Document360?
Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.
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Product Details
What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
Zendesk Guide Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
What is Zendesk Guide's best feature?
Reviewers rate Support Rating highest, with a score of 8.
Who uses Zendesk Guide?
The most common users of Zendesk Guide are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Reviews and Ratings
(23)
Reviews
(1-5 of 5)- Popular Filters
Companies can't remove reviews or game the system. Here's why
- We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
- Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
- I highly recommend to use Zendesk for knowledge base and tickets and agents.
- Increase employee knowledge.
- Encourage self-service behavior.
- Reduce requester (employee) wait time as they find an answer on their own.
- Reduce the number of tickets created for agent.
May 18, 2021
Zendesk Guide is Your New Guide
- It has been really helpful in maintaining customer satisfaction
- It helps in customer purchase, as any issues noticed are easily shared and resolved
January 20, 2020
Self Serving made Simple
- Employee turnover has decreased because our agents feel more equipped with the knowledge at their fingertips.
January 19, 2020
Zoho Guide -- it works
- There's no real impact.
- Customers don't really like hunting for help.