Zendesk (ZD) an excellent leading product in Market with Best ROI and User Friendly
June 13, 2021
In my requirement I used 3 features of Zendesk Guide mainly knowledge base /tickets, agents and reporting. These help us to speed up the …
Zendesk Guide
Zendesk Guide
Overview
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Pricing
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What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Document360?
Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.
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Product Details
What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
Zendesk Guide Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
What is Zendesk Guide's best feature?
Reviewers rate Support Rating highest, with a score of 8.
Who uses Zendesk Guide?
The most common users of Zendesk Guide are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Reviews and Ratings
(23)
Reviews
(1-5 of 5)- Popular Filters
Companies can't remove reviews or game the system. Here's why
- Knowledge base.
- Tickets and agents.
- Reporting.
- Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
- Central KBs need to support version history, which some time lacks to give track of multiple review.
- Zendesk Guide allows content creator and admin to set article visibility permission.
- Zendesk Guide allows content creator and admin to set article manageable permission.
- Zendesk Guide allows admin to create security segment using employee tags that can be derived from other HRM platforms such as Workday.
- Zendesk Guide uses an interface that is simple and easy-to-understand for both admin, content creator, and end-user.
- In the past, individual users cannot be add to security segment on Zendesk Guide, but now, Zendesk has fixed this issue.
- There are not much customizable permission for admin. For example, there is only an option to select whether this user will be a Guide Admin or not. If they are, they can do everything, and if unchecked, they are just an end-user.
- Certain data on Zendesk Guide cannot be pulled on Zendesk Explore. Therefore, our company has to create a dashboard on Tableau to capture the data.
May 18, 2021
Zendesk Guide is Your New Guide
- Logs all ticket details
- Monitors ever customer interaction
- Easy to learn and maneuver
- I would say there are times when the Zendesk application does not sync well with other software
January 20, 2020
Self Serving made Simple
- It allows users to be self-reliant and more independent.
- Our managers are able to focus on higher value work because their agents can support themselves with getting their questions answered.
- Formatting can be tricky from time to time.
January 19, 2020
Zoho Guide -- it works
- Segmentation.
- Article management.
- Setup needs to be thought of from implementation.
- Filtering is finicky.