Skip to main content
TrustRadius
Zendesk Guide

Zendesk Guide

Overview

What is Zendesk Guide?

Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.

Read more
Recent Reviews
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Zendesk Guide?

Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

What is Scribe?

Scribe automatically creates step-by-step guides for any process completed on a computer. It captures mouse clicks and keystrokes and turns them into editable step-by-step instructions and screenshots instantly. Scribes can be shared to anyone via a link or in-app with team members. They can also…

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Return to navigation

Product Details

What is Zendesk Guide?

Zendesk Guide Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(44)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
January 20, 2020

Self Serving made Simple

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Technically it is being used by a department, yet it's also customer facing so our customers get the chance to use our help guide also. It benefits our internal reps as well as our external customers.
  • It allows users to be self-reliant and more independent.
  • Our managers are able to focus on higher value work because their agents can support themselves with getting their questions answered.
  • Formatting can be tricky from time to time.
Well suited because we can brand it with our look and feel and try to provide a better self-service avenue for our customers and agents.
  • Employee turnover has decreased because our agents feel more equipped with the knowledge at their fingertips.
  • MONKEY
More options and customizable.
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again.
January 19, 2020

Zoho Guide -- it works

Vincent Frisina | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use a guide to provide support documentation for our customers, segmented by organization.
  • Segmentation.
  • Article management.
  • Setup needs to be thought of from implementation.
  • Filtering is finicky.
Zendesk is great for short articles, but once you reach a certain volume of articles, figuring out which ones need updating can be a chore. There's no video hosting.
  • There's no real impact.
  • Customers don't really like hunting for help.
It was integrated with our Zendesk help desk, and was reasonable in price.
They're prompt and thorough when asked.
Return to navigation