TrustRadius
Zendesk Sell (formerly Base) is a CRM systems designed for salespeople who need to access via mobile devices. Base was founded in 2009 and acquired by Zendesk in 2018.https://media.trustradius.com/product-logos/Y7/Sn/SVZUMGWU2MT6.JPEGZendeskBase CRM Review : thumbs Up!!2018-12-20T19:02:39.516ZWe use Base as our primary CRM to coordinate global sales tasks and deal and manage our overall pipeline. Weekly I meet with our CEO and COO and the heads of sales for the regions to review the pipeline directly from Base (now Zendesk Sell). The primary use is to keep track of over 100 opportunities around the world and be the source of truth for contact information and critical customer communications around these deals.,Integrates well with FullContact, Slack via Zapier, and Gmail and google calendar.
Excellent mobile app for iPhone lets salespeople have data at their fingertips and enter notes at conferences, in elevators, wherever.
Does all the basic things a salesperson needs to be productive, contacts capture, deal capture, documents, smart linking of contacts to deals, and nice reminder features.,Email updates are a little delayed (seems like 10 mins or so). Therefore, I still use my email client about 50% of the time instead of being 100% in Base all the time.
Some of the reports that might be useful to be are not available on the professional level. If I could pay to have them just for me, I would, but me getting the Activity reports requires me upgrading all users to Enterprise which seems like exorbitant pricing for a couple of reports.,9,Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
This has led to us being able to follow up on many smaller deals that were falling through the cracks.,Salesforce.com and SugarCRM,FullContact Enrich API, Slack, Apple iCloudMatt MeinelGreat CRM tool for managing prospect info and leads2019-03-08T02:32:21.550ZWe use Zendesk Sell in some areas of our organization to manage leads and prospects, especially students who may be interested in attending our university. Zendesk Sell was designed to help businesses like our university to meet the overall goals of customer relationship management. Zendesk Sell is highly scalable and customizable, allowing us to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the student's known history and prior interactions with our university.,We can easily keep our sales team focused on the highest value leads and deals across automated account rules informed by full-funnel analytics. I like that platform and everything that comes with it.
This CRM has most of everything we need, with the exception of a few features. Emailing within Base, tracking emails, leaving notes, setting appointments, importing and exporting are all key features that are easy to learn, use, and teach to new sales staff. I have used products in the past including pipe drive and hub spot CRM, and Base has so far been my favorite. We really like the new look and feel that they recently rolled out, and it has made sales management even easier than it was before. Very happy with most all the features.
Base has made it easy for our enrollment team to streamline communication with our target audience and to effectively organize them in stages, saving us a lot of time with our students. The ease of calling, texting, emailing, and updating notes from one "contact page" has truly revolutionized our process so that if used effectively, we can map out where each client is at each step of the process. Managers now have had an easy time viewing my team's progress and tracking our deliverables.
With this platform, we can use all tools which will help the university control prospects and leads. We have everything we need to succeed. I contact across smart tools for emailing, calling and much more. It is very intuitive and with little training, our new staff members can pick it up easily.,A problem with Base is that they haven't improved it much. There are little things they should be able to fix right away, like having a field for a lead's phone extension. That's right, if you have a number and an extension, there's no place to enter the extension!
There are a few places here and there in the Base CRM that are missing small features - for example, there's currently no "Previous Lead" or "Next Lead" button on each lead page, you just have to go back to your lead list (similar to Salesforce). That said, none of these little features have slowed me down any, and they are extremely receptive to feature feedbacks and requests - based on their responses I'm confident that this CRM is just going to continue getting better as they continue adjusting to client feedback and ideas.
I wish there was the ability to tag people in deals. When working collaboratively with another member of the sales staff, it would be nice to have the ability to tag them inside the deal to draw their attention to something or remind them of a task without having to utilize our external team communication platform.
I wish there was an easier way to add photos to your contacts. It can pick a photo up if you have some social media information, but I have found the process cumbersome.,6,Zendesk Sell streamlined our enrollment coordination. We like having one place for all leads, contacts, and deals and the ability to convert them when they are ready. Now we are able to very easily pull up reports and filter them according to timeline, student rep, date range, etc. and see in-depth reports. We like being able to measure our success and make changes and learn from our mistakes as well. This has definitely streamlined our process.
Zendesk Sell has allowed more fluidity into our workday and it saves our team a lot of time. Enabling us to save specific templates, create call lists, and email specific groups allows us to devote more of our time to the actual conversation with the client, and creates a more authentic partnership between us and them.
Having a transparent work flow, especially when it comes to sales, allows us to have productive and positive interactions with our students and to work well as a team in that people can jump into the recruitment process and see what has been done/said in the past, we can easily transition when employees join/leave, etc.,Salesforce Community Cloud,Google AnalyticsVerified UserBase - the Best!2017-10-30T21:19:30.282ZThis is being used for our Department, the Merchandising Division. We house all of our Contacts, Leads, and Orders through this system. It also helps keep us on task by way of having Tasks that we keep up with daily.
Between our team, we are able to create Tasks for one another when we take calls for each other, and can house Notes according to future orders that will be coming. Without this, we would be lost in the weeds of our emails, endlessly searching for the right email chain, as opposed to organizing the content within the Order itself, the Client connected with the Order, and the Tasks related to it.
It is great to get to go back and review previous orders so we also can create consistency for Reorders or subsequent orders for recurring clients.,My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.,I mentioned the email integration, but this can be 10 minutes or more behind real time, which discourages our team from actually using it all the time. If it was quicker in the download of our emails, we would not feel behind or miss any deadlines.
I'd love to see other programs like FRESHBOOKS or other payment platforms able to be integrated well, so that we can truly do everything out of Base. Maybe even the ability to create invoices, and receive payments, through Base as well. That would be great!
It would be great for the Mobile App to be more user-friendly. It is good, but doesn't WOW our team, so we don't use it very much, which keeps us more locked down to our laptops.,8,With the price being where it is, it felt like a worthy investment just to try it out. We did lots of research on what is possible as compared to the price, and Base won out! We've actually stuck with it for over 2 years now!
I think the quality of the product could increase, with more interfaces, more user-friendly work, and better customer service.
I would also love to see on-going Trainings happen with Base that would increase the ROI so that we are fully able to use what we pay for.
Overall, it's been the best choice we could have made.,Goldmine CRM,FreshBooks, Google Drivebryan robisonExcellent CRM for All Sales Teams2017-11-20T20:26:52.196ZBase CRM is used across all our departments for sales forecasting and pipeline management. The platform has a wonderful and simple UI/UX that allows for ease of use across all touch points for all team members and allows effective management of all opportunities across the business from both existing and new clients.,Great UX /UI
Effective Contact & Pipeline Management
Good for forecasting
Excellent Reporting Capabilities,Tags don't always save on the opportunity/lead
No way to make fields mandatory without partner support
Mobile app should have default to set to calls over VoIP,9,Increased Both Topline & Bottomline Revenue
Better time management on sales opportunities
Saved costs compared to other more expensive CRM software,Salesforce, Nutshell CRM and SugarCRM,G Suite, Microsoft Office 365, OneDrive, Wrike, MailChimpAli NisarBest CRM for Agile Sales Teams!2017-10-31T15:57:55.362ZWe use Base CRM to streamline, organize, and track our sales pipeline. It is used primarily by the sales team, with a bit of use coming from marketing as well. Tasks and reminders are used to make sure no leads slip under the radar, and email tracking helps inform more strategic follow-up.,Base CRM has a fantastic mobile app. I have yet to encounter a more feature-rich and user-friendly CRM app. You can have the app alert you to leads and customer that are nearby, and easily log sales calls right from your cell phone. Brilliant.
Email tracking is great. We can see when leads open our emails, and which links they clicked. This helps our reps follow up with more strategic communication.,The Smart Lists could be improved by having the ability to share between sales reps. Right now, reps can only see Smart Lists that they have created in their own account.
Having the ability to turn deals back into leads would be helpful, as reps occasionally convert leads to deals erroneously, and then can't go back.,9,Base CRM has helped us increase our monthly sales revenue by more than 400%, without adding any additional salespeople.
Base is affordable, and we recouped our subscription costs (and more) within the first three months of using the software.
Base has helped improve morale for our sales team by helping them track and share their progress. This is especially important for us, as our team works remotely.Jon Butler
Unspecified
Zendesk Sell (formerly Base)
37 Ratings
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