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Zendesk Sell

Zendesk Sell
Formerly Base CRM

Starting at $19 per seat/month billed annually
View Pricing

Overview

What is Zendesk Sell?

Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk…

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Recent Reviews

Zendesk Sell FTW

10 out of 10
March 02, 2020
Incentivized
We're currently using Zendesk Sell to track inbound and outbound sales across our organization. Our business development, support, and …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Interaction tracking (15)
    7.9
    79%
  • Custom fields (15)
    7.8
    78%
  • Integration with email client (e.g., Outlook or Gmail) (15)
    6.9
    69%
  • Workflow management (15)
    6.1
    61%
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Pricing

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Sell Team

$19.00

Cloud
per seat/month billed annually

Reach prospecting enrichment add-on (requires a Sell Subscription)

$27.00

Cloud
Per User Per Month (billed annually)

Sell Professional

$49.00

Cloud
per seat/month billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zendesk.com/pricing/sales

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Zendesk Sell Advanced Reporting & Analytics Demo

YouTube

[Comparison Demo] Salesforce vs Zendesk Sell

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

6.6
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

9
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

6.9
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

5.3
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.2
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

4.2
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

5.4
Avg 7.1

Platform

8
Avg 7.5
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Product Details

Zendesk Sell Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk in 2018.

Pipeliner CRM, Insightly, and Sellf CRM are common alternatives for Zendesk Sell.

Reviewers rate Single sign-on capability highest, with a score of 9.9.

The most common users of Zendesk Sell are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(72)

Attribute Ratings

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