Zendesk Sell moved our sales department from a paper based model to an automated solution
Tracks all of our sales leads. Multiple prospects can be related to their company and deals can be organized by a salesperson. The notes …
Starting at $19 per seat/month billed annually
View PricingOverview
What is Zendesk Sell?
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk…
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Popular Features
- Interaction tracking (15)7.979%
- Custom fields (15)7.878%
- Integration with email client (e.g., Outlook or Gmail) (15)6.969%
- Workflow management (15)6.161%
Pricing
Sell Team
$19.00
Cloud
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription)
$27.00
Cloud
Per User Per Month (billed annually)
Sell Professional
$49.00
Cloud
per seat/month billed annually
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.zendesk.com/pricing/sales
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Zendesk Sell Advanced Reporting & Analytics Demo
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[Comparison Demo] Salesforce vs Zendesk Sell
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What is Zendesk Sell?
Zendesk Sell Competitors
Zendesk Sell Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas.
Base CRM was founded in 2009, and acquired by Zendesk in 2018.
Reviewers rate Single sign-on capability highest, with a score of 9.9.
The most common users of Zendesk Sell are from Small Businesses (1-50 employees).
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Reviews and Ratings
(72)Attribute Ratings
Reviews
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April 26, 2022
Zendesk Sell moved our sales department from a paper based model to an automated solution
Tracks all of our sales leads. Multiple prospects can be related to their company and deals can be organized by a salesperson. The notes feature provides an area to store information not found in emails. Salespeople don't need to call each other to get details of a deal. Everything is in Zendesk Sell for easy access.
May 30, 2021
Zendesk Sell - Good to start out
Prior to upgrading to Hubspot recently, I used Zendesk Sell (formerly Base CRM) for over 3 years. It was used by anyone involved in sales across the company during that timeframe. It was our primary CRM for contacts and leads.
We used it to manage the whole telemarketing process and move names from leads, to prospects, to demos, to contracts, and close.
We used it to manage the whole telemarketing process and move names from leads, to prospects, to demos, to contracts, and close.
It’s being used by my department mainly for our customer experience, customer success, and sales team. We needed a hub to funnel all of our customers through. Zendesk Sell (formerly Base CRM) has worked perfectly for that. We also needed a platform that integrated with a lot of our other systems (e.g., Microsoft Dynamics, Twitter, Facebook, etc.). It's so efficient that these systems are now integrated. It saves our team time now that everything is centrally located and we're not having 5+ browser tabs open at any given time.
Score 1 out of 10
Vetted Review
Verified User
We use Zendesk Sell to email prospects and communicate with them. We follow through with them though our pipeline system. Myself and my manager. We both have access and work with it.
Score 1 out of 10
Vetted Review
Verified User
Base was a great starter CRM, pretty easy to use, good interface and low up-front costs made it an attractive product.
March 02, 2020
Zendesk Sell FTW
We're currently using Zendesk Sell to track inbound and outbound sales across our organization. Our business development, support, and management teams all use Sell to track and manage "deals" that are being worked as well as report on historical progress. Zendesk Sell has given us one unified place to manage multiple sales pipelines.
March 08, 2019
Great CRM tool for managing prospect info and leads
We use Zendesk Sell in some areas of our organization to manage leads and prospects, especially students who may be interested in attending our university. Zendesk Sell was designed to help businesses like our university to meet the overall goals of customer relationship management. Zendesk Sell is highly scalable and customizable, allowing us to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the student's known history and prior interactions with our university.
December 20, 2018
Base CRM Review : thumbs Up!!
We use Base as our primary CRM to coordinate global sales tasks and deal and manage our overall pipeline. Weekly I meet with our CEO and COO and the heads of sales for the regions to review the pipeline directly from Base (now Zendesk Sell). The primary use is to keep track of over 100 opportunities around the world and be the source of truth for contact information and critical customer communications around these deals.
November 20, 2017
Excellent CRM for All Sales Teams
Base CRM is used across all our departments for sales forecasting and pipeline management. The platform has a wonderful and simple UI/UX that allows for ease of use across all touch points for all team members and allows effective management of all opportunities across the business from both existing and new clients.
October 31, 2017
Base CRM is a great product
It's great. Lightweight, easy to use. Powerful but doesn't take itself too seriously. I recommend it because it is simple to use but simultaneously well priced and not intimidating from a UI perspective. Their recent update the product I think is a great improvement overall. Give it a shot if that is what you are looking for.
October 31, 2017
Best CRM for Agile Sales Teams!
We use Base CRM to streamline, organize, and track our sales pipeline. It is used primarily by the sales team, with a bit of use coming from marketing as well. Tasks and reminders are used to make sure no leads slip under the radar, and email tracking helps inform more strategic follow-up.
October 31, 2017
Base CRM is the "Base" of the business
Base CRM has been the CRM tool I have used for eGuide Tech Allies since I started by business. As a small business, I sourced a few alternative options, but Base's interface, price point, and ability to grow as my business grows is what sold me on the tool.
Base is used for all pipeline and sales tracking, as well as a client data base and communications log.
Base is used for all pipeline and sales tracking, as well as a client data base and communications log.
October 30, 2017
Base - the Best!
This is being used for our Department, the Merchandising Division. We house all of our Contacts, Leads, and Orders through this system. It also helps keep us on task by way of having Tasks that we keep up with daily.
Between our team, we are able to create Tasks for one another when we take calls for each other, and can house Notes according to future orders that will be coming. Without this, we would be lost in the weeds of our emails, endlessly searching for the right email chain, as opposed to organizing the content within the Order itself, the Client connected with the Order, and the Tasks related to it.
It is great to get to go back and review previous orders so we also can create consistency for Reorders or subsequent orders for recurring clients.
Between our team, we are able to create Tasks for one another when we take calls for each other, and can house Notes according to future orders that will be coming. Without this, we would be lost in the weeds of our emails, endlessly searching for the right email chain, as opposed to organizing the content within the Order itself, the Client connected with the Order, and the Tasks related to it.
It is great to get to go back and review previous orders so we also can create consistency for Reorders or subsequent orders for recurring clients.
September 18, 2017
Fantastic!
Base CRM is used by our sales department during our entire lead nurturing process. The problem that it currently solves for me and my team, is ensuring that no leads are dropped and that I can understand what is happening with a lead just by looking at the lead profile within Base. It keeps us organized and ensures a positive experience for our leads.
February 24, 2016
Budget friendly Base CRM is awesome for any small salesforce!
Base CRM is not being used anymore because we decided to go with a more robust option. Base CRM is a great option to use when an inexpensive resolution is needed. When we used it, it was used across the organization as a whole. It was an entire CRM option to track customers, along with our accounting software.