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Zendesk Sunshine

Zendesk Sunshine

Overview

What is Zendesk Sunshine?

Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to meet the user's business needs using its available apps, tools, and pre-built capabilities that fits the…

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Pricing

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What is Zendesk Sunshine?

Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to meet the user's business needs using its available apps, tools, and pre-built capabilities that fits the user's own systems. Sunshine uses open…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Zendesk Sunshine?

Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to meet the user's business needs using its available apps, tools, and pre-built capabilities that fits the user's own systems. Sunshine uses open standards and common languages, so it’s easier to create a support platform from a modified Zendesk, that may better suit the organization's specific needs.

Sunshine users can adapt Zendesk capabilities to maximize agent productivity, customizing the agent workspace to keep a team organized, save time with no-code tools to automate processes, and create streamlined workflows for greater efficiency.

Zendesk Sunshine Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(2)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Johan Moyano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In our company, we use Zendesk Sunshine so that we can integrate all the emails that our company receives and others related to CRM. Essentially, it allows us to have a very effective personalization and reduce response times. Creating profiles of each customer, is critical in terms of experience, as well as tracking every interaction and action of the customer, which saves us a lot of search time and effort.
  • Customization and ability to create customer profiles
  • Easy integration with other tools and rich history of customer actions.
  • Provides a fully intuitive interface
  • Very good ways to analyze
  • There are some glitches when doing upgrades on information or data, sometimes
  • It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
  • The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.
For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.
Platform-as-a-Service
N/A
N/A
  • Agility and improved response times
  • Improved customer relationship/engagement
  • Integration and tracking capabilities for customer growth phases.
Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.
Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.
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