Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
- Ticket creation and submission (89)8.282%
- Ticket response (88)7.979%
- Email support (85)7.676%
- Organize and prioritize service tickets (88)7.373%
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Zendesk Support Suite, and make your voice heard!
Support Team (Foundational Support Only)
Entry-level set up fee?
- Setup fee optional
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
- Jira Software
- Qualtrics CoreXM
- Google Hangouts (Classic)
- Nutshell CRM
- RingCentral MVP
- Zoho Assist
- Zoho Books
- HubSpot Marketing Hub
- 8x8 Contact Center
- Stella Connect
- by Medallia
- Google Play Reviews
- A good chat support tool (if Zendesk doesn’t improve their own)
- Potentially our phone system.
- I would like to merge it with SharePoint once I have that system online.
- Salesforce in a more robust format than their official app.
- QuickBooks, for time tracking.
- We are looking forward to building an integration to Infusionsoft as soon as it's available.