Zendesk Support Suite
Top Rated
Zendesk Support Suite
Starting at $19 per agent/month billed annually
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Recent Reviews
Awards
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Popular Features
View all 13 features- Ticket creation and submission (89)8.282%
- Ticket response (88)7.979%
- Email support (85)7.676%
- Organize and prioritize service tickets (88)7.373%
Reviewer Pros & Cons
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Pricing
View all pricingSupport Team (Foundational Support Only)
$19.00
Cloud
per agent/month billed annually
Suite Team
$49.00
Cloud
per agent/month billed annually
Suite Growth
$79.00
Cloud
per agent/month billed annually
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zendesk.com/product/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Incident and problem management
7.0
70%
Self Help Community
6.8
68%
Multi-Channel Help
6.7
67%
Product Details
What is Zendesk Support Suite?
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer needs ranging from help desk software to live chat to knowledge base management.
Zendesk Support Suite Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Zendesk Support Suite Videos
Zendesk Videos
This software unboxing dives into Zendesk, a platform for support, sales, customer relationship management, and more. As we demo the product, we rate Zendesk on its usability, interface, installation, customer support, and more. While not a full tutorial, if you're considering...
Show More TrustRadius takes an objective look at the pricing plans, marketed top features as well as what users consider to be the best features and limitations.
Zendesk Support Suite Integrations
- Jira Software
- Trello
- Slack
- Shopify
- AppFollow
- Qualtrics CoreXM
- Intercom
- Geckoboard
- Google Hangouts (Classic)
- CloudApp
- Mailchimp
- Nutshell CRM
- Talkdesk
- Zoom
- TeamViewer
- RingCentral MVP
- Zoho Assist
- Lessonly
- Zoho Books
- Axosoft
- Trustpilot
- Pendo.io
- Dropbox
- Emma
- LiveChat
- HubSpot Marketing Hub
- Hootsuite
- Box
- Falcon.io
- 8x8 Contact Center
- GIPHY
- MaestroQA
- Stella Connect
- by Medallia
- Salesforce
- Google Play Reviews
- Myndbend
Zendesk Support Suite Competitors
Zendesk Support Suite Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | 160+ |
Supported Languages | 60+ |
Frequently Asked Questions
Reviewers rate Ticket creation and submission highest, with a score of 8.2.
The most common users of Zendesk Support Suite are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Comparisons
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Reviews and Ratings
(830)
Reviews
(1-25 of 127)- Popular Filters
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July 15, 2022
Zendesk is TOP NOTCH!
July 04, 2022
The best tool for ticketing I've found.
May 30, 2022
Yikes, run from Zendesk
December 11, 2021
Centralized Data Management, Made Easy
November 25, 2021
Zendesk is good value for your money
November 10, 2021
Zendesk provides a great experience to both customers and agents
October 27, 2021
Unacceptable customer support
October 25, 2021
Zendesk is probably the best ticket system out there
August 31, 2021
Zendesk - Top-Notch Support
May 13, 2021
Zendesk -Good CRM Starting Point
May 01, 2021
Sleek and Intiutive Customer Support Package
May 01, 2021
Customer service made easier with Zendesk
April 27, 2021