We used Zendesk Support Suite for adding Customer Community to increase customer engagement and decrease company support costs by …
Zendesk Support Suite
Zendesk Support Suite
We use Zendesk to route all customer communications to relevant CSMs, deployment team members, and the finance department. The …
We don't. In order to use it, we would need to correctly set it up. However, the parade of incompetency from Zendesk support people has …
This company is an absolute scam in my opinion. I recommend that you stay as far away as possible. I signed up for a 14 day free trial on …
I am very disappointed. We purchased Zendesk in order to gain productivity but we can't use it properly. We are having issues with the …
Zendesk is a fantastic customer service & customer record management software used to centralize all data from our organization so our …
We use Zendesk to manage all of our requests, question, and issues. Zendesk also allows us to have an organized view of all incoming and …
Our main use is customer support. Our entire team is on Zendesk though, as we also use it to communicate with our suppliers, and to send …
Zendesk Support Suite is the organization's main platform for customer support. It's covers everything from replying to customers to …
Zendesk support has been incredibly bad [in my experience] or let's call it impossible. I have tried to contact them around 20 times and …
I like the ability to integrate Zendesk support with our FAQ page, through the Knowledge base. The user support is also very nice. The …
Zendesk Support Suite is being used across the whole organization as we use it to open any ticket regarding any issue we have. The company …
We use Zendesk Support Suite as our main HR support for employees across the entire company. It functions as a mechanism to track tickets …
Zendesk was used by our Support department to manage incoming email and tweet support requests. Our team would respond to users through …
Zendesk Support Suite has helped streamline our customer service by offering customer and sales support products which include chat, call …
Ticket creation and submission (87)
Ticket response (86)
Email support (83)
Organize and prioritize service tickets (86)
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Support Team (Foundational Support Only)
per agent/month billed annually
per agent/month billed annually
per agent/month billed annually
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zendesk.com/product/pricing
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer needs ranging from help desk software to live chat to knowledge base management.
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
This software unboxing dives into Zendesk, a platform for support, sales, customer relationship management, and more. As we demo the product, we rate Zendesk on its usability, interface, installation, customer support, and more. While not a full tutorial, if you're considering...Show More
TrustRadius takes an objective look at the pricing plans, marketed top features as well as what users consider to be the best features and limitations.
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Reviewers rate Ticket creation and submission highest, with a score of 8.4.
The most common users of Zendesk Support Suite are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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We will never use any other platform. Zendesk Support Suite has been a game changer for our company and our customer experience. This has been life changing to our company.
There has not been a reason to consider anything else as the core functions work perfectly for ticketing. Also Zendesk continues to focus on new functionality, growth of the API and Apps framework and add more partner application to the list. Not only will be renew but it is likely we will add seats as we grow and expand our customer focused teams.
Zendesk is a great product for our needs for helpdesk. People using it or being supported by staff using it are productive and happy with it. And the maintenance needs are extremely low being a SaaS product that is well integrated to other systems.
We love Zendesk. For a small IT shop (13 IT Staff, 1,300+ users) it provides everything we need to be efficient and timely in responding to various issues.
It is a great solution and will always be up. That, plus the customers seem to like it. I can't stop talking about how well designed and clear the UI is. If you need a ticket system that will be easy, turnkey and always available, choose Zendesk. The customer service has been great too.
They handle the maintenance and it is not worth moving.
We have had ZERO issues with this product (minus the small needs around reporting). Customers love it (never a complaint) and our helpdesk learned and uses this with ease.
I am no longer at the same company and I'm not sure if they stuck with the product.
I no longer work at the company using Zendesk, but I would use it again.
It was easy to set up, easy to use and worked well.
Very happy with the overall functionality and it meets our needs well.
I am extremely satisfied with this product. I am working on getting it for my newest company. It can help with many issues that they face, especially workflow.
Zendesk allows for easy billing and automatically provides updates so we don't have to have any downtime. It is always improving and we are looking forward to seeing the progress.
We receive a ton of value for the cost, and Zendesk continues to innovate. The ease of use for my clients is so important, and they find the system simple to use.
I believe that the Zendesk tool is extremely useful to identify and monitor service cases for a great number of clients quickly and efficiently. The Zendesk browser based and mobile based application allows me to respond to clients immediately and with little wait time. The assignment rules are quite helpful as well as email notification for incoming cases.
We can't do business without it.
We like the product and plan to continue using it.
We rely on this tool so heavily, I don't see us moving unless we find a similar product for much cheaper. Even then, our company is such a partner with Zendesk, I would say that we will be working together as long as the two of us are in business.
I can't imagine using anything else. It's affordable, and already configured just the way I need it. It's definitely working for us so I see no reason to not renew.
It works great and beyond initial expectations.
We have a system that works, and works well. Zendesk keeps coming out with new innovative ways to reach out to customers, and to improve the system itself through add ons, apps, etc. Not only is it good for the company, and customer service... it's also fun.
Easy to use out of the box.
It uniquely delivers a turn-key site for self-service, community help, and technical support.
No complaints, no reason to stop using it.