Zendesk is TOP NOTCH!
Since I work in IT on the support side, we use this regularly as a support communication tool. It's also used for new hire record-keeping …
Zendesk Support Suite
Top Rated
Zendesk Support Suite
Starting at $19 per agent/month billed annually
View PricingOverview
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2022
Popular Features
View all 13 features- Ticket creation and submission (89)8.282%
- Ticket response (88)7.979%
- Email support (85)7.676%
- Organize and prioritize service tickets (88)7.373%
Reviewer Pros & Cons
View all pros & cons
Wolf-Ekkehard Hindrichs
Solutions Consultant
Parsable, Inc (Information Technology & Services, 51-200 employees)Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Zendesk Support Suite, and make your voice heard!
Pricing
View all pricingSupport Team (Foundational Support Only)
$19.00
Cloud
per agent/month billed annually
Suite Team
$49.00
Cloud
per agent/month billed annually
Suite Growth
$79.00
Cloud
per agent/month billed annually
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zendesk.com/product/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Incident and problem management
7.0
70%
Self Help Community
6.8
68%
Multi-Channel Help
6.7
67%
Product Details
What is Zendesk Support Suite?
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer needs ranging from help desk software to live chat to knowledge base management.
Zendesk Support Suite Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Zendesk Support Suite Videos
Zendesk Videos
This software unboxing dives into Zendesk, a platform for support, sales, customer relationship management, and more. As we demo the product, we rate Zendesk on its usability, interface, installation, customer support, and more. While not a full tutorial, if you're considering...
Show More TrustRadius takes an objective look at the pricing plans, marketed top features as well as what users consider to be the best features and limitations.
Zendesk Support Suite Integrations
- Jira Software
- Trello
- Slack
- Shopify
- AppFollow
- Qualtrics CoreXM
- Intercom
- Geckoboard
- Google Hangouts (Classic)
- CloudApp
- Mailchimp
- Nutshell CRM
- Talkdesk
- Zoom
- TeamViewer
- RingCentral MVP
- Zoho Assist
- Lessonly
- Zoho Books
- Axosoft
- Trustpilot
- Pendo.io
- Dropbox
- Emma
- LiveChat
- HubSpot Marketing Hub
- Hootsuite
- Box
- Falcon.io
- 8x8 Contact Center
- GIPHY
- MaestroQA
- Stella Connect
- by Medallia
- Salesforce
- Google Play Reviews
- Myndbend
Zendesk Support Suite Competitors
Zendesk Support Suite Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | 160+ |
| Supported Languages | 60+ |
Frequently Asked Questions
Reviewers rate Ticket creation and submission highest, with a score of 8.2.
The most common users of Zendesk Support Suite are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Comparisons
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Reviews and Ratings
(830)
Reviews
(1-6 of 6)- Popular Filters
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December 09, 2014
Love benchmarking capabilities.
Not negotiable and no need to negotiate.
December 04, 2014
Eric's Zendesk Review
$49 per agent per month on the plus plan.
December 04, 2014
Zendesk for your Help Desk
Requesting Educational pricing got us a discount.
October 02, 2013
Zendesk. Simple, Smooth, and Powerful
They do have a price scale, but they will work with you and your business as much as they can.
July 09, 2013
Couldn't do without it!
We pay month-to-month. It may be possible for larger organizations to negotiate on price but, in general, they are very transparent about pricing. The price is the price! We are not locked in: we can stop using at any point with no penalty.
November 12, 2012
Awesome product. Great UI.
As an early customer, we feel that we got a very fair deal. However, there was no significant negotiation involved.