Performance
8
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Performance
9
December 04, 2014
Performance
9
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2
October 02, 2013
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10
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9
May 20, 2013
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10
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9
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9
December 09, 2014
Performance
10
Zendesk Support Suite Scorecard Summary
Feature Scorecard Summary
What is Zendesk Support Suite?
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer needs ranging from help desk software to live chat to knowledge base management.
Zendesk Support Suite Video
Zendesk Videos
Zendesk Support Suite Integrations
Jira Software, Trello, Slack, Shopify, AppFollow, Qualtrics CoreXM, Intercom, Geckoboard, Google Hangouts (Classic), CloudApp, Mailchimp, Nutshell CRM, Talkdesk, Zoom, TeamViewer, RingCentral, Zoho Assist, Lessonly, Zoho Books, Axosoft, Trustpilot, Pendo.io, Dropbox, Emma, LiveChat, HubSpot Marketing Hub, Hootsuite, Box, Falcon.io, 8x8 Contact Center, Stella Connect, by Medallia, Giphy, Salesforce, MaestroQA, Google Play Reviews, Myndbend
Zendesk Support Suite Competitors
Freshdesk, HappyFox Help Desk, HelpSpot, Kayako, Mojo Helpdesk, Salesforce Service Cloud, Zoho Desk, UseResponse, UserVoice, KronoDesk, ChangeGear Service Desk, Kustomer, from Facebook, Oracle Service (formerly Oracle Service Cloud), SAP CRM, ServiceNow IT Service Management, eGain, Ameyo, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Solarwinds Service Desk (formerly Samanage)
Zendesk Support Suite Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
| Edition | Pricing Details | Terms |
|---|---|---|
| Suite Team | $49.00 | per agent/month billed annually |
| Suite Growth | $79.00 | per agent/month billed annually |
| Suite Professional | $99.00 | per agent/month billed annually |
| Suite Enterprise | $150.00 | per agent/month billed annually |
| Additional Enterprise-Ready Plans, starting at... | $215.00 | per agent/month billed annually |
| Support Team (Foundational Support Only) | $19.00 | per agent/month billed annually |
Zendesk Support Suite Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Video Tutorials / Webinar |
Zendesk Support Suite Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Countries: | 160+ |
| Supported Languages: | 60+ |
Frequently Asked Questions
What are Zendesk Support Suite's top competitors?
What is Zendesk Support Suite's best feature?
Reviewers rate Ticket creation and submission highest, with a score of 8.7.
Who uses Zendesk Support Suite?
The most common users of Zendesk Support Suite are from Mid-size Companies and the Computer Software industry.