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Zendesk Suite

Zendesk Suite

Overview

What is Zendesk Suite?

Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve…

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Suite Team

$69

Cloud
per month per agent

Suite Growth

$115

Cloud
per month per agent

Suite Professional

$149

Cloud
per month per agent

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zendesk.com/product/pricing…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $69 per month per agent
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Product Demos

Zendesk Demo: The Basics

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.8
Avg 8.2

Self Help Community

Features that allow customers to self-service for support issues.

8.5
Avg 8.0

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

8.6
Avg 8.0
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Product Details

What is Zendesk Suite?

Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience.

Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

Zendesk Suite Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: IVR
  • Supported: Call scripting
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

Zendesk Suite Screenshots

Screenshot of the Zendesk Agent WorkspaceScreenshot of Omnichannel MessagingScreenshot of Zendesk TicketingScreenshot of Bots powered by Zendesk AIScreenshot of Tone shift with Zendesk AIScreenshot of Zendesk ticketing side conversations

Zendesk Suite Videos

Zendesk Videos
This software unboxing dives into Zendesk, a platform for support, sales, customer relationship management, and more. As we demo the product, we rate Zendesk on its usability, interface, installation, customer support, and more. While not a full tutorial, if you're considering...
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TrustRadius takes an objective look at the pricing plans, marketed top features as well as what users consider to be the best features and limitations.

Zendesk Suite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countries160+
Supported Languages60+
Security

Frequently Asked Questions

Zendesk Suite starts at $69.

Freshdesk, HappyFox Help Desk, and HelpSpot are common alternatives for Zendesk Suite.

Reviewers rate Ticket creation and submission highest, with a score of 9.3.

The most common users of Zendesk Suite are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

(1-5 of 198)

Review On Zendesk Suite

Rating: 10 out of 10
April 16, 2025
IS
Vetted Review
Verified User
Zendesk Suite
4 years of experience
  • Zendesk Help Centre: You are doing large business then you purchase Zendesk Suite which include Help Centre. Make the articles to make people aware about your policies, aware people how they can get benefits if they take their service. If people confuse they can ask any query via request forms.
  • Support: Your team can manage easily, there are macros , triggers, automations to resolve the tickets when end-users ask queries and you have hundreds of tickets to resolve, at that time you can use macros and automations. If integrate the Zendesk to the third party app via Webhook you will get notifications on your third party app and also you can resolve that ticket from there.
  • Zendesk Suite provide the authentication options to secure your account and data.
  • Zendesk Suite provide chat, talk, Explore, sell these all are beneficial for your business.
  • Enable chat widget then you can immediate solve your customer's query, you can automate the chat widget then it will work like an AI tool. Zendesk Talk feature will record the call and give you a complete information of that call. It is easy to use.
Cons
  • Integration with Third party app, some times it's too hard, need detailed documentations with each and every step.
  • Authentication with Azure is not so easy for new user.
  • 2-Factor authentication is a very good feature but sometime I stuck to setup this.

Very Happy Zendesk Suite User

Rating: 10 out of 10
March 04, 2025
ME
Vetted Review
Verified User
Zendesk Suite
7 years of experience
  • The ability to have multiple support email addresses
  • Chat in the same window as tickets with customers
  • tags
Cons
  • customizing things can be a little simpler
  • email follow-up with chat customers, sometimes they don't receive
  • chat disconnects sometimes for customer

Helpful product with consistent updates, but room for improvement

Rating: 8 out of 10
February 24, 2025
MB
Vetted Review
Verified User
Zendesk Suite
5 years of experience
  • Product updates are frequent
  • Many channels available for communications
  • Many integrations with other programs available
Cons
  • Hard to set up
  • Configurations can be confusing as things get built on top of each other
  • Support is not always very fast or helpful

Reasons why we chose to work with Zendesk.

Rating: 8 out of 10
March 10, 2025
Vetted Review
Verified User
Zendesk Suite
3 years of experience
  • Customer Satisfaction Statistics.
  • Ticket Management.
  • Shopify integration.
  • Reduced downtime.
Cons
  • Better automatic ticket distribution.
  • Auto reply emails.
  • Better spam filters.

Flexible and efficient!

Rating: 10 out of 10
March 11, 2025
Vetted Review
Verified User
Zendesk Suite
15 years of experience
  • Allowing flexibilty in routing and tagging
  • Easy to navigate and appealing looking help centers
  • Detailed data to evaluate if there are ways to improve
  • Customizable chat bot allows for easy hands off support
  • Their support center and community are well handled so we can usually find answers to our questions ourselves
Cons
  • A little more flexibility in sharing assets between brands
  • More capabilities to better customize help center templates without needing to be a coder (think build your own template like squarespace)
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