Starting at $69 per month per agent
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What is Zendesk Suite?
Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve…
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How Zendesk Suite Differs From Its Competitors
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Pricing
Suite Team
$69
Cloud
per month per agent
Suite Growth
$115
Cloud
per month per agent
Suite Professional
$149
Cloud
per month per agent
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zendesk.com/product/pricing…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $69 per month per agent
Product Demos
Zendesk Demo: The Basics
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zendesk Suite?
Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience.
Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
Zendesk Suite Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Zendesk Suite Screenshots
Zendesk Suite Videos
Zendesk Videos
This software unboxing dives into Zendesk, a platform for support, sales, customer relationship management, and more. As we demo the product, we rate Zendesk on its usability, interface, installation, customer support, and more. While not a full tutorial, if you're considering...
 Show More TrustRadius takes an objective look at the pricing plans, marketed top features as well as what users consider to be the best features and limitations.
Zendesk Suite Integrations
- Atlassian Jira
- Trello
- Slack
- Shopify
- AppFollow
- Fin by Intercom
- Geckoboard
- Zight
- Intuit Mailchimp
- Nutshell CRM
- Talkdesk
- Zoom Workplace
- TeamViewer
- Zoho Assist
- Seismic Learning
- Zoho Books
- Trustpilot
- Pendo.io
- Dropbox
- LiveChat
- Hootsuite
- Box
- 8x8 Contact Center
- Giphy
- MaestroQA
- Qualtrics XM for Customer Frontlines
- RingEX
- HubSpot CRM
- Medallia Agent Connect
- Salesforce Sales Cloud
- Myndbend
- Google Play Reviews
Zendesk Suite Competitors
- Freshdesk
- HappyFox Help Desk
- HelpSpot
- Kayako
- Mojo Helpdesk
- Salesforce Service Cloud
- Zoho Desk
- UseResponse
- UserVoice
- KronoDesk
- ChangeGear Service Desk
- Kustomer
- Oracle Service
- ServiceNow IT Service Management
- eGain
- Ameyo by Exotel
- Microsoft Dynamics 365
- Gorgias
- Freshservice
- Gladly CX Platform
- Fin by Intercom
- Talkdesk
- Twilio
- LiveChat
- SolarWinds Service Desk (SSD)
- Pega Customer Service
- Genesys Cloud CX
- HubSpot Service Hub
Zendesk Suite Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | 160+ |
Supported Languages | 60+ |
Security |
Zendesk Suite Downloadables
Frequently Asked Questions
Zendesk Suite starts at $69.
Reviewers rate Ticket creation and submission highest, with a score of 9.3.
The most common users of Zendesk Suite are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 198)
Review On Zendesk Suite
Rating: 10 out of 10
April 16, 2025
IS
Vetted Review
Verified User
4 years of experience
- Zendesk Help Centre: You are doing large business then you purchase Zendesk Suite which include Help Centre. Make the articles to make people aware about your policies, aware people how they can get benefits if they take their service. If people confuse they can ask any query via request forms.
- Support: Your team can manage easily, there are macros , triggers, automations to resolve the tickets when end-users ask queries and you have hundreds of tickets to resolve, at that time you can use macros and automations. If integrate the Zendesk to the third party app via Webhook you will get notifications on your third party app and also you can resolve that ticket from there.
- Zendesk Suite provide the authentication options to secure your account and data.
- Zendesk Suite provide chat, talk, Explore, sell these all are beneficial for your business.
- Enable chat widget then you can immediate solve your customer's query, you can automate the chat widget then it will work like an AI tool. Zendesk Talk feature will record the call and give you a complete information of that call. It is easy to use.
Cons
- Integration with Third party app, some times it's too hard, need detailed documentations with each and every step.
- Authentication with Azure is not so easy for new user.
- 2-Factor authentication is a very good feature but sometime I stuck to setup this.
Very Happy Zendesk Suite User
Rating: 10 out of 10
March 04, 2025
ME
Vetted Review
Verified User
7 years of experience
- The ability to have multiple support email addresses
- Chat in the same window as tickets with customers
- tags
Cons
- customizing things can be a little simpler
- email follow-up with chat customers, sometimes they don't receive
- chat disconnects sometimes for customer
Helpful product with consistent updates, but room for improvement
Rating: 8 out of 10
February 24, 2025
MB
Vetted Review
Verified User
5 years of experience
- Product updates are frequent
- Many channels available for communications
- Many integrations with other programs available
Cons
- Hard to set up
- Configurations can be confusing as things get built on top of each other
- Support is not always very fast or helpful
Reasons why we chose to work with Zendesk.
Rating: 8 out of 10
March 10, 2025
Vetted Review
Verified User
3 years of experience
- Customer Satisfaction Statistics.
- Ticket Management.
- Shopify integration.
- Reduced downtime.
Cons
- Better automatic ticket distribution.
- Auto reply emails.
- Better spam filters.
Flexible and efficient!
Rating: 10 out of 10
March 11, 2025
Vetted Review
Verified User
15 years of experience
- Allowing flexibilty in routing and tagging
- Easy to navigate and appealing looking help centers
- Detailed data to evaluate if there are ways to improve
- Customizable chat bot allows for easy hands off support
- Their support center and community are well handled so we can usually find answers to our questions ourselves
Cons
- A little more flexibility in sharing assets between brands
- More capabilities to better customize help center templates without needing to be a coder (think build your own template like squarespace)