Zendesk is TOP NOTCH!
Since I work in IT on the support side, we use this regularly as a support communication tool. It's also used for new hire record-keeping …
Zendesk Support Suite
Top Rated
Zendesk Support Suite
Starting at $19 per agent/month billed annually
View PricingOverview
Recent Reviews
Awards
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Top Rated
2022
Popular Features
View all 13 features- Ticket creation and submission (89)8.282%
- Ticket response (88)7.979%
- Email support (85)7.676%
- Organize and prioritize service tickets (88)7.373%
Reviewer Pros & Cons
View all pros & cons
Wolf-Ekkehard Hindrichs
Solutions Consultant
Parsable, Inc (Information Technology & Services, 51-200 employees)Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Zendesk Support Suite, and make your voice heard!
Pricing
View all pricingSupport Team (Foundational Support Only)
$19.00
Cloud
per agent/month billed annually
Suite Team
$49.00
Cloud
per agent/month billed annually
Suite Growth
$79.00
Cloud
per agent/month billed annually
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zendesk.com/product/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Video Reviews
3 videos
Zendesk Overview Demo
02:29
Initial thoughts on Zendesk - Software Unboxing
21:36
Zendesk: Top Features
04:31
Features Scorecard
Incident and problem management
7.0
70%
Self Help Community
6.8
68%
Multi-Channel Help
6.7
67%
Product Details
What is Zendesk Support Suite?
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer needs ranging from help desk software to live chat to knowledge base management.
Zendesk Support Suite Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Zendesk Support Suite Videos
Zendesk Videos
This software unboxing dives into Zendesk, a platform for support, sales, customer relationship management, and more. As we demo the product, we rate Zendesk on its usability, interface, installation, customer support, and more. While not a full tutorial, if you're considering...
Show More TrustRadius takes an objective look at the pricing plans, marketed top features as well as what users consider to be the best features and limitations.
Zendesk Support Suite Integrations
- Jira Software
- Trello
- Slack
- Shopify
- AppFollow
- Qualtrics CoreXM
- Intercom
- Geckoboard
- Google Hangouts (Classic)
- CloudApp
- Mailchimp
- Nutshell CRM
- Talkdesk
- Zoom
- TeamViewer
- RingCentral MVP
- Zoho Assist
- Lessonly
- Zoho Books
- Axosoft
- Trustpilot
- Pendo.io
- Dropbox
- Emma
- LiveChat
- HubSpot Marketing Hub
- Hootsuite
- Box
- Falcon.io
- 8x8 Contact Center
- GIPHY
- MaestroQA
- Stella Connect
- by Medallia
- Salesforce
- Google Play Reviews
- Myndbend
Zendesk Support Suite Competitors
Zendesk Support Suite Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | 160+ |
| Supported Languages | 60+ |
Frequently Asked Questions
Reviewers rate Ticket creation and submission highest, with a score of 8.2.
The most common users of Zendesk Support Suite are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Comparisons
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Reviews and Ratings
(833)
Reviews
(1-6 of 6)- Popular Filters
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December 09, 2014
Love benchmarking capabilities.
- Our own SAAS product, a Force.com based application
- Our corporate CRM Salesforce.com
- GoodData
- Screener
Our own Force.com based product - just via simple single sign-on.
Salesforce.com - two-way integration comes with Zendesk, easy to set up
GoodData – integration comes with PLUS edition. Data syncs are hourly. It was very simple to set-up. You just have to copy a token over.
Screener – prebuilt integration provided by Zendesk, very simple to set up.
December 04, 2014
Zendesk for your Help Desk
- SSOEasy
- SaManage
Both were easy snap-ins to deploy, and with the help of the saas engineers it was a breeze.
October 05, 2013
Zendesk from the bottom up.
- New Relic's core app.
October 02, 2013
Zendesk. Simple, Smooth, and Powerful
- SalesForce.
- Phabricator.
- Jira.
For SalesForce and Jira it was simple as they have a full integration app that you just download, input some simple information and you're done.
Where as with Phabricator, I had to do a custom integration which worked smoothly.
Where as with Phabricator, I had to do a custom integration which worked smoothly.
July 09, 2013
Couldn't do without it!
- We have integrated with our project management / bug tracking system - Atlassian Jira. If a ticket relates to a technical problem with our application, we push the ticket from Zendesk to Jira so that developers have access to the ticket.
- This was a fairly straightforward integration. It's offered as an out-of-the-box integration by Zendesk and did not require any coding on our part. It took a little while to set up, but was not particularly difficult.
November 12, 2012
Awesome product. Great UI.
- Jira bug tracking
- GoodData analytics package
- HootSuite
- LiveChat
• Jira: Use Jira for bug tracking and it’s important for us to integrate with this systems so that we can see the status of bug fix progress without having to go and ask the dev team. The developers will also be cc’d on all inquiries about bug fix status to help them gauge urgency. We have not done this integration yet, but it is a high priority.
• GoodData: Integration with this analytics package is pre-built and is part of the product.
• HootSuite: We use HootSuite for support over Twitter, and worked with Zendesk to build out this integration.
• LiveChat: This is very important for increasing resolution speed