Zendesk Talk Reviews

10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
February 13, 2020
Shea Mworia | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

4
In our experience, we have had to go through many support people then ultimately getting frustrated enough to go directly to our point of contact who then doesn't always seem to be able to assist. We tend to get the support we need when it is escalated up to me and I reach out to our point of a contact person to express our frustration.
Read Shea Mworia's full review
February 12, 2020
Vincent Frisina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

4
During setup and demo, the implementation team gave us like $4 in credits, as if we were going to steal minutes from them. We had to go back and ask for more credits multiple times to complete our setup/proof-of-concept
Read Vincent Frisina's full review
March 10, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
It did what was expected, but could have looked better. The interface seems to be lacking.
Read this authenticated review

Feature Scorecard Summary

Agent dashboard (6)
5.3
Validate callers (4)
4.2
Outbound response (5)
4.6
Call forwarding (5)
8.8
Click-to-call (CTC) (6)
8.0
Warm transfer (5)
5.6
Interactive voice response (1)
5
REST APIs (1)
9
Call tracking (5)
7.9
Multichannel integration (3)
7.5
CRM software integration (4)
7.7
Inbound call routing (5)
7.1
Omnichannel inbound routing (2)
9.9
Recording (6)
9.0
Quality management (4)
6.5
Call analytics (5)
4.2
Historical reporting (5)
5.1
Live reporting (5)
6.9
Customer surveys (3)
3.4
Customer interaction analytics (3)
4.8

What is Zendesk Talk?

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.
Categories:  Contact Center

Zendesk Talk Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Zendesk Talk?

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

What is Zendesk Talk's best feature?

Reviewers rate Recording highest, with a score of 9.

Who uses Zendesk Talk?

The most common users of Zendesk Talk are from Small Businesses and the Computer Software industry.