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Zenduty

Zenduty

Overview

What is Zenduty?

Zenduty is presented as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure that…

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Learn from top reviewers

Perfecto tool for end to end incident management

Rating: 9 out of 10
December 23, 2022
IncentivizedVetted ReviewVerified User
Zenduty is an end-to-end incident management platform that helps provide real-time alerts about critical events from the infrastructure monitoring, ticketing and support syste...
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Yatin Garg
Manager - Product Management
Product Manager
Cars24
Zenduty1 year of experience
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Pricing

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Starter

$6

Cloud
per month per user

Growth

$16

Cloud
per month per user

Enterprise

$25

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zenduty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $6 per month per user
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Product Details

What is Zenduty?

Zenduty is presented as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure that the right people are notified at the right time and respond to and resolve incidents before it impacts customers.

Zenduty supports over 100+ integrations and alert sources where IT teams receive contextual notifications from the services of their choice to foster speedy resolution of potentially damaging downtime:

  • Customizable escalation policies define the user's internal alerting rules as per a company's on-call schedules to notify the right responders.
  • Proactive, cross-channel notification channels to on-call support teams - SMS/IVR(Phone), Slack, Microsoft Teams, Push(Android/iOS), Email
  • Assign predefined incident roles along with customizable incident playbooks to empower teams to rapidly resolve a crisis
  • It provides contextual data to perform rapid RCAs
  • Customizable post-mortems insights to streamline processes and institutionalize a culture of improvement and world-class reliability.
  • Custom incident priority and SLA alerts
  • Proactive stakeholder updates for greater transparency during critical, business-impacting incidents
  • Automated communications for accelerated and frictionless collaboration between support staff and subject matter experts

Zenduty Features

Incident Response Platforms Features

  • Supported: Company-wide Incident Reporting
  • Supported: Integration with Other Security Systems
  • Supported: Attack Chain Visualization
  • Supported: Centralized Dashboard
  • Supported: Machine Learning to Prevent Incidents
  • Supported: Live Response for Rapid Remediation

Additional Features

  • Supported: ChatOps for Slack and Microsoft Teams
  • Supported: Incident Timeline
  • Supported: Escalation Policies
  • Supported: Incident Playbooks
  • Supported: Single Sign On
  • Supported: On-call Scheduling
  • Supported: 100+ Integrations

Zenduty Screenshots

Screenshot of Zenduty's incident dashboard, which provides a single pane of glass view of critical incidentsScreenshot of Zenduty's incident command center, used to co-ordinate incident response and resolve incidents with speedScreenshot of the integrated communications available to accelerate incident collaboration with Slack and Microsoft TeamsScreenshot of the custom escalation policies that help to ensure swift incident response.Screenshot of an example custom alert routing rule, to route alerts to specific teams or subject matter expertsScreenshot of custom on-call scheduling

Zenduty Videos

Zenduty - Incident management for DevOps and SRE teams
Zenduty - Services and Integrations
Zenduty - Schedules and Escalation Policies

Zenduty Integrations

Zenduty Competitors

Zenduty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Zenduty Customer Size Distribution

Consumers3%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)12%
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Comparisons

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Reviews and Ratings

(1)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zenduty is an incident management platform that offers a range of use cases to enhance system availability and incident resolution. Users can automate the assignment of alerts to on-call personnel, ensuring prompt incident management. This feature has received positive feedback from customers who appreciate the timely response it enables. The product also boasts remarkable integration capabilities with various monitoring systems, ticketing systems, and messaging systems, allowing users to streamline incident resolution by consolidating all relevant information in one place. According to reviewers, this integration capability has greatly enhanced their incident management workflows.

One of the key use cases of Zenduty is its ability to provide real-time alerts for unusual spikes in services. By promptly notifying users of such incidents, Zenduty helps them acknowledge and address issues before they escalate. Customers have found this feature invaluable in maintaining the stability of their systems and preventing service disruptions.

Additionally, Zenduty assists users in identifying patterns in alerts and eliminating unnecessary ones. This functionality has been commended by IT managers and engineers who have reported improved efficiency in their incident management processes. By reducing the noise generated by irrelevant alerts, Zenduty allows teams to focus on critical incidents, resulting in faster resolutions and improved overall service quality.

Moreover, Zenduty's scheduling capabilities enable users to effortlessly manage on-call rotations for entire teams. This not only ensures that incidents are promptly addressed but also reduces the cost associated with on-call services. Customers have expressed satisfaction with this feature as it helps them optimize resource allocation while maintaining high levels of service availability.

Furthermore, Zenduty serves as an end-to-end incident management platform that aids in meeting SLAs and facilitating effective task delegation. The ability to send real-time alerts and streamline incident-related communications has proven invaluable for IT managers and engineers alike. By providing a centralized platform for managing critical incidents, Zenduty enables teams to improve response times, meet service level agreements, and enhance overall operational efficiency.

In conclusion, Zenduty offers a range of powerful use cases that have garnered positive reviews from customers. From automating alert assignments, streamlining incident resolution through integrations, and providing real-time alerts for unusual spikes in services, to facilitating on-call scheduling and effective communication, Zenduty equips organizations with the tools they need to ensure system availability, improve incident management processes, and enhance overall service quality.

Efficient Incident Management: Users have found Zenduty to be incredibly efficient in managing incidents, with multiple reviewers highlighting its impressive features that simplify incident tracking, identification, and resolution.

Clear Understanding of Incidents: Many users appreciate how Zenduty provides a clear understanding of the occurrence and root causes of incidents. It allows them to gain insights into the overall health of their product development process and make informed decisions.

Reliable Alert System: The alerts in Zenduty are always on time, according to users. They also like the option to set up an on-call schedule and the sequential alert system that ensures prompt responses from team members.

  1. Limited Channel Options: Some users have suggested adding more options for communication channels besides Slack, email, and SMS. This would allow for greater flexibility in how users receive notifications and updates.

  2. Difficulty Finding Options on UI: While the company has made improvements in this area, some reviewers still find it challenging to locate certain options on the user interface. Enhancements could be made to make navigation more intuitive and streamline the user experience.

  3. Confusing Override Interface: A few users find the override interface confusing, indicating that there may be room for improvement in terms of clarity and ease of use. Providing clearer instructions or simplifying the process could help alleviate any confusion experienced by users.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why

Perfecto tool for end to end incident management

Rating: 9 out of 10
Incentivized
December 23, 2022
YG
Yatin Garg
Product Manager
Cars24 (Automotive, 1001-5000 employees)
Vetted Review
Verified User
Zenduty
1 year of experience
Use Cases and Deployment Scope
Zenduty is an end-to-end incident management platform that helps provide real-time alerts about critical events from the infrastructure monitoring, ticketing and support systems. Zenduty also helps manage critical incidents. We can effectively delegate tasks and meet our SLAs with the help of Zenduty. It is also integrated with other monitoring and ticketing tools and helps Engineers, IT managers in streamlining incident related communications.
Pros and Cons
  • Real time alerts on critical events
  • Incidents management
  • Tasks delegations and personalised communications
Likelihood to Recommend
Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.
Most Important Features
  • Integration with tools such as Slack for real time updates
  • Personalised tagging and real time notifications flow
  • Centralised dashboard with a customised view to track progress
  • Easy to login using single sign on
Zenduty Feature Ratings
Incident Response Platforms (6)
95%
9.5
Company-wide Incident Reporting
100%
10.0
Integration with Other Security Systems
100%
10.0
Attack Chain Visualization
90%
9.0
Centralized Dashboard
100%
10.0
Machine Learning to Prevent Incidents
90%
9.0
Live Response for Rapid Remediation
90%
9.0
Return on Investment
  • Decreased incidents by 40%
  • Decrease in incident resolution and escalation time by 50%
  • Increase in CSAT score by 40%
Alternatives Considered
Zenduty helps realise tangible impact of the incident resolution by detailed demos.
Zenduty pricing is highly competitive and customised compared to other competitors.
Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority.
Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.
Other Software Used
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