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Filter 123 vetted Zenefits reviews and ratings
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November 30, 2020
It's being used by our whole organization. We used it for org charts and contact information, to view and change benefits like medical, dental, and vision, employee information and preferences, etc. Our company also uses it when forms need to be signed. They put it in the Zenefits portal and we are easily able to go in and sign.
- Detailed org charts
- All-in-one solution for benefit info
- User friendly
- I can't think of anything I don't like or that needs improvement.
November 27, 2020
Our organization uses ZENEFITS across the whole organization. The app makes it very accessible and user friendly for anyone to use their convenience. Everyone picks up the software fairly quickly, with little to no-training. Zenefits is used for all the necessary onboarding processes, payroll, calendar dates, days off requests, keeping logs, etc. It does a tremendous amount of work that is streamlined easily. Each person part of our organization appreciates the steadfast solution making it does for their position.
- Payroll.
- Onboarding new hires.
- Benefits administration.
- Day off requests.
- Generating reports.
- Adding features to the app.
- Automated services.
November 23, 2020
We use Zenefits for payroll, time clock management, and PTO management. The website and mobile app work seamlessly for both administration and employee use. Onboarding and tracking of all employees is simple and there are multiple reports that can be accessed at any time. Keeps everyone on the same page. I like being able to pull my entire team's info from one source.
- Payroll integration with time clock and PTO
- Time clock management that can be accessed by PC or mobile app
- PTO reconciliation that can be separated by category
- Website response time is frustrating at times
- Help center is difficult to navigate
November 19, 2020
Zenefits streamlined and Simplified our HR! As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides the employees with 24 hour access to HR info.
- Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee life line - from offer letters, hiring, onboarding, payroll, benefits administration, and termination.
- My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9 verification docs and all I have to do is cross verify the documents on their first day. So streamlined and private - for both employee and HR.
- Running payroll is automated and simple... allowing me to focus on specific adjustments and changes only.
- I wish their customer service was more accessible by phone. It's mostly an online format (live chat or email) but sometimes a good ol' fashioned phone call would be more efficient than typing out issues.
November 19, 2020
As an organization, we’ve been using Zenefits as our HRIS for over a year. It has been very helpful in streamlining our onboarding process for new hires, headcount & org chart reporting.
- Onboarding.
- Org chart reporting.
- Benefits admin.
- Payroll.
- Partner integrations.
November 19, 2020
We use Zenefits for a variety of HR functions. The first time we used Zenefits it was to onboard people and keep track of their records and have an integrated Benefits experience. We continue to use Zenefits for record keeping, PTO, Benefit administration and most importantly Payroll. Our company spans several states so having an online resource like Zenefits is invaluable.
- Intuitive reporting.
- Ease of use for employees.
- Listening to customers asking for enhancements.
- PTO calendars.
- Help desk for payroll issues (especially tax related ones) takes forever. A phone conversation would be much preferred.
- We had a hard time splitting our labor force into different fields to easily integrate into our GL.
- GL and QBO integration too complicated.
- Payroll tax does not extend down to county level for the states that require this.
November 19, 2020
I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our CEO did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback.
- Onboarding new hires/terminations is simplistic and fast.
- Documents are easy to find.
- Time entry/time card approvals is a breeze.
- Payroll is made easy.
- I would like for you to be able to add more than one manager.
- I would like to see a disciplinary app added instead of having to "manipulate" the performance mgmt app to our needs.
- Faster response time on issues submitted to the help desk.
November 19, 2020
It is being used across our company for Payroll, Benefits Administration and HR Admininstration (hiring, compliances, onboarding, etc.). It solves the business problem or need to automate the administration of the above tasks as well as allowing employees to self administer their HR/payroll/benefits needs. This allowed us to manage HR consistently across the company, avoid hiring new FTEs to do this administration, and provide ease of access to information for our employees.
- Automated the onboarding process of new employees.
- Ensured that all employees read and sign key legal documents and update on company policies.
- Seamlessly fit benefits administration into the payroll process.
- Can support employees from different countries.
- Can make it easier to administer employee warnings and have employees acknowledge receipt of them.
- Can perhaps offer more choices for benefits providers.
November 18, 2020
We use it across our organization for HR and employee management. We are able to onboard employees and track their time worked, time off and performance reviews in some cases. The Time & Attendance and Time Off features are particularly helpful to us and our employees.
- Tracks time worked
- Tracks time off
- Manages performance reviews
- Tracks employee demographics and data
- I'd like to see notifications when employees make changes to their information
- Some of the app integrations could improve; but overall are pretty good
November 18, 2020
Zenefits is used to manage all aspects of our HR. From payroll, to benefits, to 401k management, Zenefits takes care of it all for us. Before, we used to have to go to different vendors for each of these, so it's great to be able to have a one stop shop in Zenefits. Our entire team uses Zenefits and we have only heard great things about everyone's experience with the platform.
- Customer service
- Resource Center
- All inclusive
- User Friendly
- We have yet to come across any feature that has room for improvement on Zenefits
The entire organization uses Zenefits. I was a team of 1 when I onboarded with Zenefits and it saved me TONS of time! Having all docs in one place, onboarding new hires, benefits administration, payroll, etc. It cut down the amount of time I used to spend on these tasks by at least half.
- Implementation was a breeze
- Benefits administration
- New Hire Onboarding
- Payment receipts or confirmation for tax payments made
- Improved time on response to support requests
November 02, 2020
Zenefits is used throughout the whole organization since we're a small company. It allows employees to communicate their time ins and outs, request PTOs, and keeps track of their timesheets, and any office updates like employee handbooks.
- Process our Quarterly Taxes.
- Process our unemployment rates.
- Sends reminders and inform employees of any time changes in payroll.
- Limit one office device solely used for clocking in and out.
- Or for employees' personal device to be tracked upon Wi-Fi connection as a clock in/out.
- For the system to automatically let the team know someone's PTO has been approved, so that our Part-Time employee can take their spot.
November 24, 2020
I love this app because it keeps track of all my employees' information, benefits, employees time entry's and it makes new hire onboarding so fast and easy.
It has really made payroll extremely easy and timeless. Keeping track of all employees' hours is a plus!
It has really made payroll extremely easy and timeless. Keeping track of all employees' hours is a plus!
- New Hires
- Clocking in and out
- Benefits
- Employee information
- They should have a chat room where you could message an employee to enter their time!
October 30, 2020
We use zenefits holistically across our company to manage HR, onboarding, performance reviews, timesheets, and benefits. Zenefits is a great HR, benefits, and payroll software!
- We saw a massive improvement in onboarding efficiency that used to be completely manual. Since we now have over 200 people, this was a really great efficiency improvement.
- Also love the UI and performance insight features that allow you schedule one on ones with all employees to get timely feedback.
- Sometimes the actual app in your browser can be slow to load
December 04, 2020

We've used Zenefits as our onboarding and personnel management system for the last year. I would say it's extremely user friendly and they provide a ton of training and templates as resources for the end-user. For a start-up, it's extremely valuable to have a starting point for HR things like offer letters and reviews that we can build off of. We haven't always had a robust HR staff, let alone any HR staff, so having a resource like this has been invaluable.
- Templated Letters
- Easy PTO Request System
- Company Calendar
- Mobile App UX
November 24, 2020

We are using Zenefits as our all-in-one HR and payroll software across our entire company. It greatly simplifies HR for us by having multiple tools, integrations, and is easy to use. As a smaller company without a separate HR dept, this has been a lifesaver for us.
- Combining multiple tools/uses into one software
- Easy to set up and use
- Lots of integrations
- Support is a little bit tricky - they always get back, but isn't the most intuitive support as you have to go through a list of preset options for what you are wanting to contact them about
- No support for 9/80 schedule (every other Friday off)
November 19, 2020

Zenefits is being used by us for payroll, benefits administration, time off, and a whole host of other areas. It is being used across the whole organization to manage things like PTO submissions, paystub viewing, corporate policies, etc. It's heavily used by HR in particular for customizing the onboarding process, hiring/firing, tracking performance improvement plans, and managing recruiting. It also addresses the issue of having to switch benefits providers when one becomes a problem from a cost or benefits perspective, though you do have to work with an outside broker in this process, too.
- Customer service
- Breadth of offerings
- Cost
- Good user experience
- Strong business intelligence reporting
- Great mobile app for employees to use on smart phones
- Very thorough employee records in a highly organized fashion
- Just takes some time to get used to knowing where everything is in the software
- Breadth of offerings could be overwhelming for smaller businesses which might prefer a PEO
- The app doesn't all you to work on admin tasks; only personal tasks
November 27, 2020

Awesome system, love the app feature. Employees can easily request time off and get approval through the app.
- Easy to use.
- App feature.
- Simple and beautiful design.
- Surveys can be glitchy.
I found Zenefits particularly useful for its ability to integrate with our mobile platform enabling us to onboard employees quickly and efficiently in the field. We were able to provide access to benefits, onboarding documents, and more. This made our HR team's job much simpler and for that lone Zenefits delivered.
- End to end solution.
- Integration.
- Simple to use.
- Different pricing for smaller teams.
November 19, 2020

We're using Zenefits all across my organization. We used it for PTO tracking, HRIS (tracking address, emergency contacts, manager, salary history), Benefits, Time and Attendance.
Zenefits has saved our HR team, managers and employees hours of their time. We used to use Excel to track PTO, submit hours, etc. We used to use paper forms for open enrollment. Zenefits helps take us to the next level and it's allowed us to really show our professional side during new hire onboarding.
Zenefits has saved our HR team, managers and employees hours of their time. We used to use Excel to track PTO, submit hours, etc. We used to use paper forms for open enrollment. Zenefits helps take us to the next level and it's allowed us to really show our professional side during new hire onboarding.
- PTO Tracking - allows for multiple policy types.
- Reporting - Easily export reports and multiple formats with up to date information.
- Benefits - booklets, pricing, enrollment all in ONE place.
- Not having a dedicated account rep is the only con I have.
November 19, 2020

We use Zenefits across the whole organization for employee on-boarding, record management, benefits management, payroll and recently added talent management and compensation analytics. It serves as a one stop shop for all our HR related issues and is one source of truth across the company
- Super easy to navigate.
- Great resources and support - education embedded in the system.
- Great to have so many HR tools in one place - rather than having different systems for payroll, L&D, records management etc., we integrated all our systems into Zenefits and we love it.
- Would like to have cascading /assigned tasks or checklists tracked in the system for onboarding.
- Integrated employee recognition through Zenefits to Slack.
November 19, 2020

We have been using this software for about a year, and it has changed the way we have been hiring and on-boarding our team, whether they are temps, full time and even our virtual team. This has been a game changer for our company and expanding our team has never been easier.
- We can on-board a person in less than 5 minutes.
- Changes are documented and that makes transparency with our employees great.
- Having the option to add a time-off police for our contingent workers with in the onboarding process would be amazing.
November 19, 2020

My company uses Zenefits for benefits and payroll management. All departments use it for full-time and contracting employees.
- Easy-to-use, attractive user interface.
- Simple to set and use benefits management.
- Simple payroll management and history.
- IT support sometimes slow.
- Can be difficult for middle managers to properly assign direct reports.
November 19, 2020

Zenefits is a turn-key solution for HR, Benefits, and our Payroll. We've used Zenefits for over 3 years now and I highly recommend it as a solution for companies looking to have a simple HR solution with an easy to use interface for their business. The support team is also very helpful.
- Simple to use Payroll management.
- Benefits management.
- Compliance management.
- Healthcare provider integrations could be more seamless.
- Contractor vs Full-time employee management interface could improve.
- More granular employee benefits would be nice.
November 18, 2020

We use Zenifits for payroll for our school. Our employees enjoy seeing easy to read pay stubs and the time-off section is intuitive and user friendly.
- User friendly
- keeps track of vacation / sick hours
- Easy user end features
- Would like to be able to save edits for time off requests so users can start a request and finish at a later date with out submitting.
Zenefits Scorecard Summary
Feature Scorecard Summary
What is Zenefits?
Zenefits is a SaaS cloud-based human resources platform that, according to the vendor, helps more than 11,000 small and mid-sized companies empower their workforce, manage change, and stay compliant. Zenefits' People Platform aims to deliver a comprehensive, intuitive HR experience in the market. The vendor's HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to help companies simplify HR administration – reducing paperwork and complexity so companies can focus on starting, running and growing their businesses.
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Zenefits Integrations
Zenefits Competitors
Zenefits Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Edition | Pricing Details | Terms |
---|---|---|
Essentials | $8 | per employee/per month |
Growth | $14 | per employee/per month |
Zen | $21 | per employee/per month |
Zenefits Support Options
Free Version | Paid Version | |
---|---|---|
Phone | ||
Live Chat | ||
Forum/Community | ||
FAQ/Knowledgebase | ||
Video Tutorials / Webinar |
Zenefits Technical Details
Deployment Types: | SaaS |
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Operating Systems: | Unspecified |
Mobile Application: | Apple iOS, Android, Mobile Web |
Supported Languages: | English |