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Filter 88 vetted Zenefits reviews and ratings
Reviews (1-25 of 57)
March 12, 2020
Zenefits from the perspective of a user
Our organization uses Zenefits for HR, including onboarding, benefits, and scheduling. We are not using it for payroll, as we have been thrilled with Gusto. Zenefits is being used across the entire organization by all of our 100 or so employees. We are a SaaS company that is very familiar with creating intuitive consumer experience like user interfaces and have very little patience for old clunky software.
- Simple onboarding experience from the point of view of an employee
- Easy to access and make changes to benefits
- Straightforward PTO request process and tracking
- We opted not to use Zenefits for our payroll but instead continued using Gusto. I was not the decision-maker here. It may have been because we were entrenched with our current payroll administrator or because we deemed it to be superior
We use Zenefits as our main HRIS and payroll system. It houses all personnel data including employment changes, benefits administration, performance management, etc. Our entire organization uses it.
- The user interface is excellent. Our team members have no issues finding what they need to when logged in.
- It is easy to complete payroll within the system.
- Access to benefits information is easy for our team members and HR.
- It would be beneficial to be able to print paystubs administratively once payroll is submitted instead of waiting until pay day.
- The performance management module could use some improvements. There should be a filter of team members on goals so each manager can view only one team member's goals at a time instead of scrolling through all of them.
- Administrative (Super Admin) access to all company goals would be beneficial. Right now as the Super Admin, I am not able to see any individual goals so it is difficult for me to help support the team through them.
February 21, 2020
Growing Start Up Company Using Zenefits
Zenefits is used throughout the entire organization and is used for our timekeeping, benefits, insurance, payroll, and paystubs, personal information, etc. The business problem that it addresses is that the customer service for Zenefits is pretty reluctant to help when using the chat or email services. Luckily, our people operations department is well versed in the tool and is able to assist any of the employees when they have any questions about Zenefits.
- The outline of Zenefits is easy to use and appealing. It's easy to navigate where you are wanting to go to find specific information such as requesting time off, pay stubs, insurance, etc.
- Easy to update paycheck information such as sending a certain $ or % amount to a different account.
- The customer service team for Zenefits seems like they are only able to help with the function of Zenefits. They tend to not help if you have questions or even how to locate your insurance policies or specific details that are needed.
- From a manager standpoint, the payroll approval process isn't super user-friendly.
I highly discourage usage of Zenefits. We are an established company and were switching from outsourced payroll to doing in internal with the help of Zenefits. The 'lipstick on the pig' makes it attractive until you sign up and start to use the product. That's when the wheels fall off. Their Payroll Service does not adapt to an established system -- you must change your payroll cycle to their program (deal breaker when you have hourly employees). We canceled immediately and have been trying for two weeks to get our money refunded, which they are denying even though we never were able to get the system set up and canceled within the first 24 hrs.
Next, try to get someone to respond in person to actually discuss the situation -- impossible!
My best advice to anyone is find a different product. We found an alternative which meets our needs and works with us (much cheaper)!
Next, try to get someone to respond in person to actually discuss the situation -- impossible!
My best advice to anyone is find a different product. We found an alternative which meets our needs and works with us (much cheaper)!
Zenefits is used by our entire organization. I decided to move to them after our asset sale which reduced our number of employees who moved with the sale. This seemed like a good move in order to integrate HR with payroll and insurance.
- Integration of HR, payroll, and insurance.
- These integrations are becoming commonplace, and are necessary for smaller companies to compete.
- Cost is always a factor with growing companies and Zenefits is affordable.
- CUSTOMER SERVICE - Zenefits needs significant improvements in customer service. Most of the serious issues we experience would be solved with well trained people who are experienced in the payroll space and are available to clients like us.
- TAX DEPARTMENT - The tax payments dept. is severely backed up (months for a relevant response). Tax payments to States income tax and unemployment tax is not something I ever want to worry about, or get late or non-filing fees for.
- PAYROLL ISSUES REQUIRE IMMEDIATE RESPONSE - Many issues in payroll require immediate high-level response and our company (and I) will accept no less. We waited for hours, days, and even in a couple instances a month or more, and in a few instances never received a response. I was trained by Zenefits not to trust them, and quickly learned to take the issue in my own hands and begin to find a workaround.
- CONNECTION ISSUES - Again, this gets extremely frustrating when there is an issue. Doesn't it always seem to happen at the worst time, exacerbating issues and turning a problem into a full-blown emergency? If only someone were available I could call for support.
- INSURANCE - This one hit us on two levels: our brokers and our ROI. We have a long-term relationship with our insurance brokers who have helped our employees directly with finding health professionals, navigating claims, fighting for us (me included). It costs extra to add them. Additionally, as a "small group" we did not receive the seamless application process I was expecting ("sold on" is maybe more accurate). It was much more complicated. Thankfully our insurance brokers patiently and effectively created workarounds despite my insistence that they use the "system" (which ended up being the problem). Shame on me for that. Our brokers were, and still are, brilliant.
We use Zenefits as our HRIS to manage employee and company information primarily. We also use it to track PTO, track employee changes (e.g., a promotion), and onboard new team members. The HR department mainly uses it. Put, Zenefits provides organization and record of our HR-related documents.
- PTO tracking - shows time taken, time schedule and time remaining.
- Onboarding - automates offer letters and their general onboarding items.
- Customer Service - not always able to speak with someone within the same day.
- PTO - It can be challenging to create a new policy on your own, seems to require customer service assistance.
We currently use Zenefits across the whole organization for onboarding, and for our benefits administration. It helps us keep track of employees and hold their information and provide benefits to our employees easily. As the owner of it, I think it's pretty easy to navigate and use and as an employee, I find it pretty simple to use.
- Hiring.
- Keeping track of compensation.
- Support - email support usually takes longer than 24 hours.
- Navigation - sometimes it's difficult to find things.
February 12, 2020
One-stop shop for all your HR needs!
Zenefits is being used across our entire organization. In terms of business problems it addresses, there's really nothing Zenefits doesn't solve for us. It's our one-stop shop for all information related to employees--benefits, pay, org charts, departments, etc. We use it as our source of truth when it comes to HR questions and concerns.
- Clean and organized sections
- Easy to navigate
- More alerts for items an individual needs to complete
- Documents more easily accessible and obvious to find
October 18, 2019
Overall, Zenefits has everything we need - except a responsive customer service team
We use Zenefits to run payroll, manage payroll taxes, hire and onboard employees, manage employee benefits (health, retirement, etc), and keep track of & pay contractors. All of our employees use Zenefits. Because we are a small company, using Zenefits has helped us outsource our HR & payroll department. It would be a big pain for small organizations like us to handle these things in-house.
- Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
- Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
- Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
- Zenefits has pretty bad customer service. Sometimes there are pretty serious issues that inevitably come up (like mis-calculations for payroll taxes), and in these cases Zenefits won't get back to you in less then about 15 business days. Which is sometimes long enough for important payments to go past their due date. This is extremely frustrating.
- When you contact zenefits, you will never get the email or phone number of an actual customer support person. They communicate with you through one generic email, and you will never have a single point person who you can follow up with on ongoing issues. Right now I have anywhere from 5-7 different open cases open with customer service agents from Zenefits, and the process is not streamlined at all. A single point person would be helpful. You have to pay extra to get a dedicated "payroll adviser" which is something I think should just come with the service inherently.
- They are quick to get back to you if you want to upgrade your plan, but take forever if you need actual help.
- The user interface can be extremely confusing from the administration side. Not everything is housed in the "settings" section, sometimes you really have to hunt around to adjust the setting for a particular app that you are working with. For the users (employees) the UI is easy to navigate but for an admin it can be very confusing.
We are currently using Zenefits for our employees across 5 states. It has made my job easier because every employee now has a portal to make changes to their information that I can then push over to our payroll provider. It is also helping us support a more robust Performance Managment program and makes us look amazing during the on-boarding process.
We've not done open enrollment yet in through Zenefits, but so far the employees have loved having access to their enrollment info without having to send an email to anyone.
We've not done open enrollment yet in through Zenefits, but so far the employees have loved having access to their enrollment info without having to send an email to anyone.
- The Time and Attendance has been a great support in reminding our employees about meal breaks. It is also one of the few HRIS programs we've found that talks to QuickBooks.
- Performance Management has been great at sharing company-wide goals. We've had a good response to the reviews we've sent out as well.
- The Org Chart has been great for our new hires as well as those who've been here because it allows for people to share their personal cell phone if they'd like. No more texting/emailing someone else to get a cell number for a new person.
- It would be great if Zenefits talked to our 401k provider. The one we use isn't currently supported.
- Implementation at times felt repetitive, but we were integrating a lot of moving parts.
Our US and Global work locations use Zenefits for time off, benefits, onboarding, offer letters, and many more things. I love how the system can send automated emails to take more off my plate (very welcome as an HR Professional) and allows our employees to self-enroll in their benefits with an easy to use and intuitive platform. This is a great system for US employees but it's not as robust for an international employee base.
- Easy to use--it's easy to learn how to use the system.
- Customer Service--it's quick and easy to get a polite response.
- Benefits--great to have our selections in the same place.
- Customizable --we've created a lot of unique reports and settings to make our processes more efficient.
- Intuitive--our employees do not need to be trained on where to find information or how to find it.
- Time off--it's hard for the system to accommodate unique policies
- Reporting--some of the fields are not customizable
- Customer Service--some of their reps are very green and aren't familiar with basic HR practices
- International--It's great for the US but a lot of their compliance and reporting features don't work well for non-US entities.
We are currently using Zenefits for our employees across 5 locations for both payroll and benefits integration with Sequoia. It's definitely a great technology platform for employees to make changes to their personal information and easy for me to access their information. I have enjoyed using their payroll platform, including reporting!
- Payroll reports - Comprehensive reporting and easy to download formats.
- Benefits administration - Clear for all employees (and prospective employees) to view and manage their benefits.
- Simple to use for all users.
- Full integration with 401k.
- More accounting features.
- More customized access levels.
Zenefits is our HRIS system we use to store, manage, track, and facilitate processes such as: employee data, performance management, time off, payroll, benefits admin, and employee onboarding.
- The Benefits Administration portal is smooth, making renewals very simple for employees.
- Zenefits Payroll has enough checks and balances, as well as the proper features to handle our needs efficiently for every pay cycle.
- Accounting features. Our team manually set up the necessary reporting features to sync payroll data from Zenefits to our general ledger in QBO. It was an unexpected task during our implementation process. However, Zenefits has this topic on its 2019 product roadmap.
- Integrations. This may be more of our fault, but we have yet to capture the value we want from current app integrations on Zenefits.
February 27, 2019
Excellent HR Management Platform!
Zenefits is the go to HR platform for our organization. We use it for the entire lifecycle of our relationship with employees - everything from onboarding, requesting time off, checking time off balances, sick balances, FSA management, FSA balances, review tracking etc. We also use it to replace Dropbox to store all HR documents.
It is used internationally across 3 offices and many remote staff
- Onboarding
- Putting all the documents in one place
- Time off tracking
- Ease of use
- Access levels - managers aren't able to see all documents
- Integrations
- Customer Service
February 26, 2019
Pretty Great - They're Still Improving
Company-wide. It's a seamless onboarding and offboarding process. Easy to handle all employee deductions/contributions. It acts as a part-time employee helping me manage HR. I love how it’s easy to get assistance when you need it and they do a very good job of routing you to the right person.
- The layout is seamless and easy - visually appealing
- Offering friendly customer service and finding an answer for you every time you call/contact
- HR Education
- 401k integration with more companies
- The payroll section layout isn't very intuitive, I use Zenefits every day and yet I still can't find Payroll Pay Templates on the first try
- Admin properties-I learned through the ed center that there's a feature about showing all company an employee's phone number, had this software 2.5 years and didn't know that
- My Aflac deductions are in crazy weird classifications like commuter benefits because there aren't enough classes
Lensrentals uses Zenefits across the entire company. We use this for payroll, time and attendance, benefits, 401k integration, performance management, and more!
- User-friendly
- Clean design
- Practical
- Some modules can crash/be a bit buggy (rarely)—time and attendance and time off requests.
January 24, 2019
Simple but Gets the Job Done
We use Zenefits for a majority of HR-related tasks. As an employee, I use it mostly to request time off, update personal information for accounting information, and access insurance information. It's a more central hub for these HR tasks that we didn't have before, which makes it more convenient.
- It's very easy to request time off in the system. It's easier than sending email requests for time off and then sending redundant calendar invites. The hub also includes company holidays as you're requesting time off, which is very convenient.
- Submitting and receiving employee feedback is easier to do directly in the platform, again, it replaces the need to email documents back and forth. It also makes past feedback documents more visible so that I don't need to dig through my email to find them.
- I don't currently use insurance through my employer, but I know it's much easier to access insurance information through Zenefits then before.
- It's pretty simple. That's a strength in terms of UX, but from a features standpoint, I feel it could use more. As of now, I feel I primarily use it to request time off.
Zenefits is being used by the whole organization. It helped streamline the process for the HR and Accounting departments in some areas.
Zenefits has also helped to improve our organization chart. The biggest benefit for the accounting department is the ability punch in/out for hourly employees. It helps maintain records for hourly employees. It has improved how employees request time off.
it also has helped to stream the process of onboarding employees. Offer letters for the sales employees also became easier to prepare.
Zenefits has also helped to improve our organization chart. The biggest benefit for the accounting department is the ability punch in/out for hourly employees. It helps maintain records for hourly employees. It has improved how employees request time off.
it also has helped to stream the process of onboarding employees. Offer letters for the sales employees also became easier to prepare.
- Zenefits makes it easier to maintain records for hourly employees
- The ability to communicate with ADP through the server
- Allows us to track changes made to employee profiles
- Needs to improve on the ability to break payroll down by department
- Employees have the ability to block or changes deductions for taxes
- Needs to enter branch/department in invoices for credit reports run
January 09, 2019
Zenefits has been a great addition to our company
Zenefits is being used by the whole company. It is for our HR backend software. It really helped clean up and organize our HR department.
- Zenefits does new hire onboarding extremely well. Once you set everything up it is very easy to hire and inboard new employees.
- Zenefits has made payroll much easier. With its integrated Time clock app it has cut processing payroll time in half.
- Zenefits has great business intelligence reports. You are able to find the data you need very quickly.
- The performance management app could be more robust. For example I am not able to set individual goals for my employees. It is either a company-wide goal or a goal for all my direct reports. This does not work very well when you have multi offices with all different goals.
- The scheduling app needs to be more user friendly for business with multi locations. For example I can not schedule but office location. I have to schedule by position type. If you have multi offices that have the same positions it can become very confusing.
We have been using Zenefits as our company-wide HR platform, and from day 1 of using it, it has greatly reduced the burden of manual tasks in onboarding and employee management. All our employee files are recorded electronically through Zenefits.
- Integration & efficiency across all HR processes
- Simple to use for both employees and administrators
- HR Data analytics
- Could improve in tracking performance management, but was informed that this is in progress.
We use Zenefits company-wide for all aspects that are offered. We use it for payroll, time & attendance, time off, performance management, goals, health insurance, and hiring. So far we have loved it, there have been hiccups along the way, but our account rep is incredible and he makes everything right in the end.
- 401k Integration
- User interface
- Customer Service (Except Priyal & Freddi, they are TOTAL rockstars!!)
- Insurance integration (can only use One Digital (not impressed with them) and it was no simple task to integrate)
- Reports. They offer some but they aren't things that are used!
We use Zenefits on a daily basis to handle many of our HR needs like onboarding, benefits administration, administration of company policies, procedures, and handbooks, promotions, payroll, organizational flow, reviews, 360 performance plans, and ACA compliance.
- Employee lifecycle
- Benefits Administration
- Payroll
- Add options for employee training
- More reporting options
February 01, 2019
Great for an HR Team of one!
Zenefits is our current record for all employees past and present, from employment documentation, payroll and time keeping, to time off tracking and benefit administration. Every team utilizes its features and all our employees have access. As the sole HR manager here, it saves me a ton of time on the day to day paperwork and basic functions that I'd normally have an HR assistant handle.
- On-boarding new hires- allowing newly hired employees to fill in their forms and upload supporting documents saves hours from their first day!
- Time off tracking- the system auto calculates accrual however your company needs, and makes it easy for employees to manage their sick and vacation use.
- The Business Intelligence section of Zenefits offers lots of helpful tools that new to HR professionals would find helpful as they set up features and processes for smaller companies.
- Payroll reports are awkward. I get the data I need but have to download spreadsheets that have EVERYTHING and then edit and reorganize from there.
- Termination/off-cycle payrolls are not the easiest to use- the system tends to leave terminated employees on the upcoming payroll roster even after they've been terminated and makes for unnecessary triple checking to ensure no additional payment go out when they shouldn't
- employee time tracking function is good but it would be helpful if it had larger window for employee to enter their hours before payroll. If a payroll closes on a Friday or weekend, employee have to log in in their time off to ensure all their hours are in otherwise they have to have a manger do it for them.
February 27, 2019
Great, easy to use software
We use Zenefits across the whole organization to help track PTO and other HR needs. It simplifies our approval processes and houses many of our HR docs in one place. We've made the change to go nearly paperless and using Zenefits really helps us achieve our goals! It's also nice they have an app so that our employees can submit policy docs, PTO requests, etc. while out in the field or traveling.
- Simplifies PTO process
- You can update and have employees acknowledge through Zenefits
- Zenefits notifies you if employees update payroll info ie withholdings/ direct deposit info
- Organization of HR docs ie performance reviews, policy updates
We're using Zenefits to manage all our employee information from hiring, time off, payroll, through the process of termination. Zenefits integrates really well with our applicant tracking system too, so that makes for seamless processes of selection and recruiting. Zenefits solves several key issues of information available for our managers and forth the members of our team to connect with one another: contact info, PTO schedules, and approvals.
- Ease of use for employees
- Ease of use and level of customization for managers
- integration of all HR functions under one platform
- A few things about setting up payroll have been a bit glitchy, notably the inability to record a permanent as well as a work mailing address for some employees.
Zenefits Scorecard Summary
Feature Scorecard Summary
About Zenefits
Zenefits Screenshots
Zenefits Integrations
Slack, G Suite, Lever, Greenhouse, JazzHR, Microsoft Office 365, Expensify, Lattice, Zugata, Asana, Zapier, Google Hangouts (Classic), Salesforce, Carta (formerly eShares)
Zenefits Competitors
Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Zenefits Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Video Tutorials / Webinar |
Zenefits Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Mobile Web |
| Supported Languages: | English |