Zenefits Reviews

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Score 7.8 out of 101

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Erin Leonard profile photo
Score 7 out of 10
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We use Zenefits to run payroll, manage payroll taxes, hire and onboard employees, manage employee benefits (health, retirement, etc), and keep track of & pay contractors. All of our employees use Zenefits. Because we are a small company, using Zenefits has helped us outsource our HR & payroll department. It would be a big pain for small organizations like us to handle these things in-house.
  • Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
  • Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
  • Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
  • Zenefits has pretty bad customer service. Sometimes there are pretty serious issues that inevitably come up (like mis-calculations for payroll taxes), and in these cases Zenefits won't get back to you in less then about 15 business days. Which is sometimes long enough for important payments to go past their due date. This is extremely frustrating.
  • When you contact zenefits, you will never get the email or phone number of an actual customer support person. They communicate with you through one generic email, and you will never have a single point person who you can follow up with on ongoing issues. Right now I have anywhere from 5-7 different open cases open with customer service agents from Zenefits, and the process is not streamlined at all. A single point person would be helpful. You have to pay extra to get a dedicated "payroll adviser" which is something I think should just come with the service inherently.
  • They are quick to get back to you if you want to upgrade your plan, but take forever if you need actual help.
  • The user interface can be extremely confusing from the administration side. Not everything is housed in the "settings" section, sometimes you really have to hunt around to adjust the setting for a particular app that you are working with. For the users (employees) the UI is easy to navigate but for an admin it can be very confusing.
Because we are small, Zenefits is priced correctly and has all the features we need. Additionally, now that all of our employees are set up in there, and we have now built our systems around the platform it would be too hard to switch. If they had better customer service - I would easily recommend them to a colleague. However, because it is so hard to get issues solved it can be very frustrating so I would know that going in, and maybe go with a different platform if you're a larger or more complicated business. Our payroll needs are simple so relatively few issues come up. It is impossible to get a quick response from them.
Read Erin Leonard's full review
Rachel Blankenship profile photo
Score 8 out of 10
Vetted Review
Verified User
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Zenefits is used throughout the entire organization and is used for our timekeeping, benefits, insurance, payroll, and paystubs, personal information, etc. The business problem that it addresses is that the customer service for Zenefits is pretty reluctant to help when using the chat or email services. Luckily, our people operations department is well versed in the tool and is able to assist any of the employees when they have any questions about Zenefits.
  • The outline of Zenefits is easy to use and appealing. It's easy to navigate where you are wanting to go to find specific information such as requesting time off, pay stubs, insurance, etc.
  • Easy to update paycheck information such as sending a certain $ or % amount to a different account.
  • The customer service team for Zenefits seems like they are only able to help with the function of Zenefits. They tend to not help if you have questions or even how to locate your insurance policies or specific details that are needed.
  • From a manager standpoint, the payroll approval process isn't super user-friendly.
Zenefits is a great basic tool that can house your companies insurance policies, pay stub and payroll information, time off requests, and time and attendance. There is still room for improvement to make this tool even more user-friendly and easy to navigate. The sections that are broken up on the main screen of Zenefits are helpful and useful. The correlation with the tool Bonusly could also use some improvement as many of the new team members that we have experienced a difficult time being able to access this tool as it is synchronized with Zenefits.
Read Rachel Blankenship's full review
Katherine Owens profile photo
June 01, 2019


Score 10 out of 10
Vetted Review
Verified User
Review Source
Lensrentals uses Zenefits across the entire company. We use this for payroll, time and attendance, benefits, 401k integration, performance management, and more!
  • User-friendly
  • Clean design
  • Practical
  • Some modules can crash/be a bit buggy (rarely)—time and attendance and time off requests.
I love Zenefits. I have used many other HRIS and this is by far my favorite. Everything makes sense. I love not having to click 5,000 buttons just to get to one thing.
Read Katherine Owens's full review
Elisha Ritchey profile photo
April 13, 2019

Easy and Efficient

Score 10 out of 10
Vetted Review
Verified User
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We are currently using Zenefits for our employees across 5 states. It has made my job easier because every employee now has a portal to make changes to their information that I can then push over to our payroll provider. It is also helping us support a more robust Performance Managment program and makes us look amazing during the on-boarding process.

We've not done open enrollment yet in through Zenefits, but so far the employees have loved having access to their enrollment info without having to send an email to anyone.
  • The Time and Attendance has been a great support in reminding our employees about meal breaks. It is also one of the few HRIS programs we've found that talks to QuickBooks.
  • Performance Management has been great at sharing company-wide goals. We've had a good response to the reviews we've sent out as well.
  • The Org Chart has been great for our new hires as well as those who've been here because it allows for people to share their personal cell phone if they'd like. No more texting/emailing someone else to get a cell number for a new person.
  • It would be great if Zenefits talked to our 401k provider. The one we use isn't currently supported.
  • Implementation at times felt repetitive, but we were integrating a lot of moving parts.
Zenefits has really allowed us to set up our game as a small company. We have a centralized place for HR information that is both secure and easy to use. It has made my life easier because I no longer have to dig through paper files to find information on employees. The education and support for the product is also amazing.
Read Elisha Ritchey's full review
Sandy Nahra profile photo
February 26, 2019

Zen with Zenefits

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our US and Global work locations use Zenefits for time off, benefits, onboarding, offer letters, and many more things. I love how the system can send automated emails to take more off my plate (very welcome as an HR Professional) and allows our employees to self-enroll in their benefits with an easy to use and intuitive platform. This is a great system for US employees but it's not as robust for an international employee base.
  • Easy to use--it's easy to learn how to use the system.
  • Customer Service--it's quick and easy to get a polite response.
  • Benefits--great to have our selections in the same place.
  • Customizable --we've created a lot of unique reports and settings to make our processes more efficient.
  • Intuitive--our employees do not need to be trained on where to find information or how to find it.
  • Time off--it's hard for the system to accommodate unique policies
  • Reporting--some of the fields are not customizable
  • Customer Service--some of their reps are very green and aren't familiar with basic HR practices
  • International--It's great for the US but a lot of their compliance and reporting features don't work well for non-US entities.
Zenefits is great for smaller businesses, not large enterprises. I love it because it's easy to train people on, has a good look and feel, and allows us to automate a lot of our time off capabilities. Where I am less impressed is the reporting features. I wish we could do more customizable point in time reports. I also wish the system was better for international employees.
Read Sandy Nahra's full review
Erika Louie profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are currently using Zenefits for our employees across 5 locations for both payroll and benefits integration with Sequoia. It's definitely a great technology platform for employees to make changes to their personal information and easy for me to access their information. I have enjoyed using their payroll platform, including reporting!
  • Payroll reports - Comprehensive reporting and easy to download formats.
  • Benefits administration - Clear for all employees (and prospective employees) to view and manage their benefits.
  • Simple to use for all users.
  • Full integration with 401k.
  • More accounting features.
  • More customized access levels.
Easy for small businesses to get up and running, easy to train people on, nice look a feel and allows us to automate time off, payroll, and benefit capabilities.

I wish their customer service was a bit more speedy (I've waited on the phone upwards of 30+ minutes without a callback feature). It'd also be nice if their reports were more customizable.
Read Erika Louie's full review
aaron j vernon profile photo
April 02, 2019


Score 8 out of 10
Vetted Review
Verified User
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Zenefits is our HRIS system we use to store, manage, track, and facilitate processes such as: employee data, performance management, time off, payroll, benefits admin, and employee onboarding.
  • The Benefits Administration portal is smooth, making renewals very simple for employees.
  • Zenefits Payroll has enough checks and balances, as well as the proper features to handle our needs efficiently for every pay cycle.
  • Accounting features. Our team manually set up the necessary reporting features to sync payroll data from Zenefits to our general ledger in QBO. It was an unexpected task during our implementation process. However, Zenefits has this topic on its 2019 product roadmap.
  • Integrations. This may be more of our fault, but we have yet to capture the value we want from current app integrations on Zenefits.
Zenefits is very well suited for small businesses of all types. Companies with minimal IT/hardware needs and operations will get the most out of Zenefits. As an IT heavy company, we have considerable manual processes related to IT needs that Zenefits supports, although we're not able to fully take on all the product capabilities today. I am not sure of how Zenefits compares as a solution for larger companies.
Read aaron j vernon's full review
Ben Flemming profile photo
Score 8 out of 10
Vetted Review
Verified User
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We're using Zenefits to manage all our employee information from hiring, time off, payroll, through the process of termination. Zenefits integrates really well with our applicant tracking system too, so that makes for seamless processes of selection and recruiting. Zenefits solves several key issues of information available for our managers and forth the members of our team to connect with one another: contact info, PTO schedules, and approvals.
  • Ease of use for employees
  • Ease of use and level of customization for managers
  • integration of all HR functions under one platform
  • A few things about setting up payroll have been a bit glitchy, notably the inability to record a permanent as well as a work mailing address for some employees.
It's great for keeping current employee information accurate and available. And I'm in the middle of deploying the payroll and time to track features, so I'm hopeful it'll be very well suited for those features too. The simplicity of exporting a calendar feed of everyone's PTO for my department makes for great visibility about our team schedules.
Read Ben Flemming's full review
Rachel Hynes profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Zenefits is the go to HR platform for our organization. We use it for the entire lifecycle of our relationship with employees - everything from onboarding, requesting time off, checking time off balances, sick balances, FSA management, FSA balances, review tracking etc. We also use it to replace Dropbox to store all HR documents.

It is used internationally across 3 offices and many remote staff
  • Onboarding
  • Putting all the documents in one place
  • Time off tracking
  • Ease of use
  • Access levels - managers aren't able to see all documents
  • Integrations
  • Customer Service
Zenefits is great for our small to medium sized non profit. It helped greatly to put all HR documents in one place and streamline the HR processes. It allowed us to eliminate other platforms that we were using. I imagine it wouldn't be as good of a fit for a larger organization.
Read Rachel Hynes's full review
Sarah Hiller profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Company-wide. It's a seamless onboarding and offboarding process. Easy to handle all employee deductions/contributions. It acts as a part-time employee helping me manage HR. I love how it’s easy to get assistance when you need it and they do a very good job of routing you to the right person.
  • The layout is seamless and easy - visually appealing
  • Offering friendly customer service and finding an answer for you every time you call/contact
  • HR Education
  • 401k integration with more companies
  • The payroll section layout isn't very intuitive, I use Zenefits every day and yet I still can't find Payroll Pay Templates on the first try
  • Admin properties-I learned through the ed center that there's a feature about showing all company an employee's phone number, had this software 2.5 years and didn't know that
  • My Aflac deductions are in crazy weird classifications like commuter benefits because there aren't enough classes
Very well suited to small companies that want to grow, because it grows with you and makes the hiring process very smooth. It's less suited to companies where they are still using a lot of papers and files. This basically requires you to go all digital.
Read Sarah Hiller's full review
Tanner Walters profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Zenefits for a majority of HR-related tasks. As an employee, I use it mostly to request time off, update personal information for accounting information, and access insurance information. It's a more central hub for these HR tasks that we didn't have before, which makes it more convenient.
  • It's very easy to request time off in the system. It's easier than sending email requests for time off and then sending redundant calendar invites. The hub also includes company holidays as you're requesting time off, which is very convenient.
  • Submitting and receiving employee feedback is easier to do directly in the platform, again, it replaces the need to email documents back and forth. It also makes past feedback documents more visible so that I don't need to dig through my email to find them.
  • I don't currently use insurance through my employer, but I know it's much easier to access insurance information through Zenefits then before.
  • It's pretty simple. That's a strength in terms of UX, but from a features standpoint, I feel it could use more. As of now, I feel I primarily use it to request time off.
Zenefits is a software that is well-suited for basic HR tasks for small to medium-sized organizations.
Read Tanner Walters's full review
Andres Zuniga profile photo
Score 9 out of 10
Vetted Review
Verified User
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Zenefits is being used by the whole organization. It helped streamline the process for the HR and Accounting departments in some areas.
Zenefits has also helped to improve our organization chart. The biggest benefit for the accounting department is the ability punch in/out for hourly employees. It helps maintain records for hourly employees. It has improved how employees request time off.
it also has helped to stream the process of onboarding employees. Offer letters for the sales employees also became easier to prepare.
  • Zenefits makes it easier to maintain records for hourly employees
  • The ability to communicate with ADP through the server
  • Allows us to track changes made to employee profiles
  • Needs to improve on the ability to break payroll down by department
  • Employees have the ability to block or changes deductions for taxes
  • Needs to enter branch/department in invoices for credit reports run
Zenefits is great for smaller businesses. I love it because it's easy to train people on and navigate. The time off feature is great. It's great for maintaining records for current and terminated employees.
Read Andres Zuniga's full review
Brad Back profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zenefits is being used by the whole company. It is for our HR backend software. It really helped clean up and organize our HR department.
  • Zenefits does new hire onboarding extremely well. Once you set everything up it is very easy to hire and inboard new employees.
  • Zenefits has made payroll much easier. With its integrated Time clock app it has cut processing payroll time in half.
  • Zenefits has great business intelligence reports. You are able to find the data you need very quickly.
  • The performance management app could be more robust. For example I am not able to set individual goals for my employees. It is either a company-wide goal or a goal for all my direct reports. This does not work very well when you have multi offices with all different goals.
  • The scheduling app needs to be more user friendly for business with multi locations. For example I can not schedule but office location. I have to schedule by position type. If you have multi offices that have the same positions it can become very confusing.
Zenefits is very well suited for small to medium size business.
Read Brad Back's full review
Terrie Gero-Smead profile photo
December 17, 2018


Score 7 out of 10
Vetted Review
Verified User
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Zenefits is our overall human resources platform. It allows for an interactive process to onboard employees and maintains employee records. It saves our HR department time as employees have direct access to all HR information that they want and need.
  • Zenefits enables us to onboard employees efficiently. Employees interact directly with the platform, freeing up personnel time.
  • Zenefits provides an easy platform to disseminate important documents to employees and then allows for the retention in an online "employee file."
  • Zenefits streamlines the annual open enrollment and insurance election process.
  • The platform can be cumbersome. Sometimes a lot of keystrokes are required to navigate between screens. (To go from one employee to the next in the directory)
  • There is no easy access to FSA reports. In fact, I would suggest that there is no way to get any meaningful data on the FSA plan without having to contact support.
  • They do a BAD job at keeping employee deduction amounts up to date. Additionally, FSA deductions are not updated automatically after open enrollment.
Zenefits is well suited for a small company with HR professionals in house, but no decent HR software. I would not use this if you did not have an HR professional on board. They do not provide enough guidance or have one point of contact for the customer.
Read Terrie Gero-Smead's full review
Zach Shelley profile photo
Score 7 out of 10
Vetted Review
Verified User
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Zenefits provide our organization with an effective organizational chart, timeclock software and to a lesser extent, payroll system. Our HR department were the primary users of the portal. Employees used the portal for time clock and PTO requests. After a year, we discontinued the Zenefits payroll system and replaced it with a more streamlined solution. Our HR department felt that Zenefit's payroll was more difficult and convoluted than it needed to be.

The organizational structure, staff bios and PTO tracking functions were well liked and well received by the majority of our employees. As a manger of 25 individuals, I found it easy to track time, vacations and absences.
  • Simple User Interface
  • Creates informative employee bios to help teams get to know each other
  • Easy PTO/Vacation request, tracking system
  • Clunky payroll system (as reported by HR)
  • Less than satisfactory technical support
  • Difficult initial implementation
For smaller organizations with a low employee count, this is an easily trainable solution. For larger organizations or organizations with a limited HR department, this may not be the best solution. Much of the effectiveness of Zenefits relies on employee buy-in so training on processes and procedures is necessary for a successful integration.
Read Zach Shelley's full review
Caitlynn Castil, SHRM-CP profile photo
December 07, 2018

Highly Recommend

Score 10 out of 10
Vetted Review
Verified User
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The whole organization uses Zenefits. We use this for hiring, onboarding, benefits administration, and general organizational usage. We utilize the hire app to extend offers to new hires, run background checks, and keep employment documents on file. We work with One Digital for full benefits administration with Zenefits. We also utilize the HRA and FSA add on's through Zenefits. We use the COBRA administration, which makes my job much easier. And we utilize this for our org charts and compensation tracking.
  • Customer Service - the chat feature is super helpful! We get access to chat with someone immediately with quick accurate answers.
  • COBRA administration - I don't need to do anything, Zenefits handles it all
  • Benefit Administration - I like the open-enrollment tracking features as well as the ability to send reminders to those who have to complete it still
  • One Digital - I'm not a fan of their chosen broker. They don't communicate well, no follow-up and slow response times
  • Club Zen rewards - more insight on how these get redeemed, maybe a FAQ section within Club Zen
  • Org Chart on the mobile app - it's not very integrative on the mobile side
Well suited for small HR departments, departments of 1 or 2, since Zenefits takes on a lot of administrative roles for the HR function, this is extremely helpful. Maybe not best suited for a large company with a large HR department. Not necessary if they have people specializing in the different aspects.
Read Caitlynn Castil, SHRM-CP's full review
Edison Rose profile photo
Score 10 out of 10
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We have been using Zenefits as our company-wide HR platform, and from day 1 of using it, it has greatly reduced the burden of manual tasks in onboarding and employee management. All our employee files are recorded electronically through Zenefits.
  • Integration & efficiency across all HR processes
  • Simple to use for both employees and administrators
  • HR Data analytics
  • Could improve in tracking performance management, but was informed that this is in progress.
Great for startups and small businesses! It saves a great deal of time and expense by utilizing Zenefits as a one-stop-shop for all HR needs. The HR consultant feature is beneficial for solving any complex issues that arise.
Read Edison Rose's full review
Greg Hawkes profile photo
March 06, 2019

Zen Benefits

Score 6 out of 10
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Verified User
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We use Zenefits company-wide for all aspects that are offered. We use it for payroll, time & attendance, time off, performance management, goals, health insurance, and hiring. So far we have loved it, there have been hiccups along the way, but our account rep is incredible and he makes everything right in the end.
  • 401k Integration
  • User interface
  • Customer Service (Except Priyal & Freddi, they are TOTAL rockstars!!)
  • Insurance integration (can only use One Digital (not impressed with them) and it was no simple task to integrate)
  • Reports. They offer some but they aren't things that are used!
We wanted a system that was "all-in-one", meaning that it would do each aspect of HR, and also operational needs. We love that it integrates our benefits, payroll, time, performance management and compliance.
Read Greg Hawkes's full review
Gina Kamai profile photo
February 15, 2019

Onboarding in a Snap

Score 9 out of 10
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We use Zenefits on a daily basis to handle many of our HR needs like onboarding, benefits administration, administration of company policies, procedures, and handbooks, promotions, payroll, organizational flow, reviews, 360 performance plans, and ACA compliance.
  • Employee lifecycle
  • Benefits Administration
  • Payroll
  • Add options for employee training
  • More reporting options
Small to medium-sized businesses that are looking for an inexpensive way to upgrade their onboarding experience to the cloud.
Read Gina Kamai's full review
No photo available
Score 8 out of 10
Vetted Review
Verified User
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Zenefits is our current record for all employees past and present, from employment documentation, payroll and time keeping, to time off tracking and benefit administration. Every team utilizes its features and all our employees have access. As the sole HR manager here, it saves me a ton of time on the day to day paperwork and basic functions that I'd normally have an HR assistant handle.
  • On-boarding new hires- allowing newly hired employees to fill in their forms and upload supporting documents saves hours from their first day!
  • Time off tracking- the system auto calculates accrual however your company needs, and makes it easy for employees to manage their sick and vacation use.
  • The Business Intelligence section of Zenefits offers lots of helpful tools that new to HR professionals would find helpful as they set up features and processes for smaller companies.
  • Payroll reports are awkward. I get the data I need but have to download spreadsheets that have EVERYTHING and then edit and reorganize from there.
  • Termination/off-cycle payrolls are not the easiest to use- the system tends to leave terminated employees on the upcoming payroll roster even after they've been terminated and makes for unnecessary triple checking to ensure no additional payment go out when they shouldn't
  • employee time tracking function is good but it would be helpful if it had larger window for employee to enter their hours before payroll. If a payroll closes on a Friday or weekend, employee have to log in in their time off to ensure all their hours are in otherwise they have to have a manger do it for them.
Zenefits is great for new businesses and smaller teams that need a quick platform to start recording their employees documents and generating reports, payroll and time worked. It is easy to use for a small HR team and helps keep everything in compliance. Larger companies (100 employees or more) might take too much small micromanaging to utilize this system on a regular basis.
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Score 9 out of 10
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Verified User
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We use Zenefits across the whole organization to help track PTO and other HR needs. It simplifies our approval processes and houses many of our HR docs in one place. We've made the change to go nearly paperless and using Zenefits really helps us achieve our goals! It's also nice they have an app so that our employees can submit policy docs, PTO requests, etc. while out in the field or traveling.
  • Simplifies PTO process
  • You can update and have employees acknowledge through Zenefits
  • Zenefits notifies you if employees update payroll info ie withholdings/ direct deposit info
  • Organization of HR docs ie performance reviews, policy updates
PTO tracking is made very easy and the website/app is very user friendly. Enrolling/ updating our benefits is also a very easy process. Customer service has always been there to help in a timely fashion if we had any questions.
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Score 8 out of 10
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We're using Zenefits to manage all our employee information from hiring, onboarding documents, and employee recognition. Zenefits allows us to do all of these things easily with our remote employees who work all over the country. Zenefits solves of securing getting sensitive hiring documents from remote employees without a lot of back and forth calls and emails. It also allows employees and managers access to key information about their fellow coworkers without having to go through HR.
  • Makes the hiring process easy
  • Easy to bulk information request information from employees
  • Trainings on many HR topics and how to best use Zenefits
  • Hard to make unique time off policies
  • We can't integrate our payroll with the Zenefits
Great for small businesses with several office locations or remote employees
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No photo available
December 22, 2018

Zenefits is top notch

Score 9 out of 10
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Zenefits is a streamlined platform for all your HR needs. It is well designed to be user-friendly and easy to use from your first day on. All the time spent on tedious HR work such as time off calculations can now be focused on other, more important tasks because Zenefits does all the legwork for you!
  • Benefits management.
  • Payroll data.
  • Calendar management.
  • Customer service can be uniformed.
Zenefits is a great one-stop shop for small to medium companies looking to streamline their HR needs. It is cheaper and easier than hiring someone to manage all these tasks. It might not be the best for large companies with a dedicated HR team.
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Brittany Martin, PHRca profile photo
September 07, 2018

Zenefits is easy to use

Score 8 out of 10
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Our Recruiting Department use Zenefits to send offer letters, show prospective employees a sample of our health and dental benefits using the tool on the site. Our HR department uses Zenefits to manage employee documents, send out policies and handbooks, help associates sign up for employee benefits and also to manage time and attendance. We request and approve time off as well.
  • Zenefits keeps it simple, associates don't dread logging in because the dashboard layout is a collection of apps , you click the icon for what you need.
  • Zenefits has a chat based Help Desk so you can get answers to questions immediately.
  • Zenefits offers a great resource for administrators call Club Zen. Club Zen features HR related articles and information to supplement continuing eduction for our people experts.
  • While the Tech Support is fast to respond, the actual resolutions can take a while to come into play
  • In the Time and Attendance feature it allows people to clock in early from 30 minute unpaid breaks if they wish. Most TimeKeeper apps prevent you from ending a break early to comply with the law, switching to Zenefits actually increased our California meal break violations.
Zenefits makes sense for you if you looking for a system to manage personnel info for a team that is slightly more tech savvy. Associates utilizing the app on their smart device has been so valuable to information out and back quickly. However, people who don't have smartphones and smart devices (or don't use their smart devices to their full potential) struggle a bit.
Read Brittany Martin, PHRca's full review
Veronica Herbes profile photo
Score 4 out of 10
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Verified User
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We use Zenefits as a company-wide HRIS system for both our US and Canadian entities. While it is not the most robust HRIS system I have ever used, it certainly does the trick and is improving daily. The main problem it addresses is tracking and housing all employee data in one place while also handling all US benefits administration and on-boarding within statutory compliance. It also handles our COBRA and FSA administration. All of this is in one "simple-to-navigate" portal.
  • Allows for custom field configuration and notifications.
  • Manages enrollment and termination of employees in US benefit programs, as well as COBRA administration.
  • Has a very helpful ACA reporting and filing tool.
  • I would have said allowing the ability to rehire employees, but this ability went live for us yesterday so that is wonderful.
  • Effective dating intelligence is almost a necessity and Zenefits does not have the ability to handle reporting for payroll changes based on effective dating.
  • Zenefits used to tag future employee status as "set up" and now they show them as "active". I wish they would go back to the former method. It is ridiculous that I run an active employee list as of June 30th and future hires for July and later show on the active list.
Small companies with mostly US-based employees (50 or less) who have a small or no HR department and do not need a lot of extra bells and whistles, such as supplemental compensation tracking and/or compensation changes frequently.
Read Veronica Herbes's full review

Feature Scorecard Summary

Employee demographic data (43)
Employment history (34)
Job profiles and administration (35)
Workflow for transfers, promotions, pay raises, etc. (36)
Organizational charting (42)
Organization and location management (45)
Compliance data (COBRA, OSHA, etc.) (40)
Pay calculation (25)
Support for external payroll vendors (17)
Benefit plan administration (35)
Direct deposit files (31)
Salary revision and increment management (28)
Reimbursement management (19)
Approval workflow (38)
Balance details (37)
Annual carry-forward and encashment (31)
View and generate pay and benefit information (44)
Update personal information (48)
View company policy documentation (43)
Employee recognition (18)
View job history (35)
Tracking of all physical assets (7)
Report builder (37)
Pre-built reports (37)
Ability to combine HR data with external data (26)
New hire portal (41)
Manager tracking tools (36)
Corporate goal setting (11)
Individual goal setting (13)
Line-of sight-visibility (9)
Performance tracking (12)
Performance plans (16)
Performance improvement plans (15)
Review status tracking (16)
Review reminders (16)
Multiple review frequency (15)
Create succession plans/pools (4)
Candidate ranking (5)
Candidate search (5)
Candidate development (5)
Job Requisition Management (4)
Company Website Posting (3)
Publish to Social Media (3)
Job Search Site Posting (4)
Duplicate Candidate Prevention (5)
Applicant Tracking (4)
Notifications and Alerts (6)

About Zenefits

Zenefits is a SaaS cloud-based human resources platform that, according to the vendor, helps more than 11,000 small and mid-sized companies empower their workforce, manage change, and stay compliant. Zenefits' People Platform aims to deliver a comprehensive, intuitive HR experience in the market. The vendor's HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to help companies simplify HR administration – reducing paperwork and complexity so companies can focus on starting, running and growing their businesses.

Zenefits Screenshots

Zenefits Integrations

Zenefits Competitors


Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Zenefits Support Options

 Free VersionPaid Version
Live Chat
Video Tutorials / Webinar

Zenefits Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Languages: English