Zinrelo Reviews

3 Ratings
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Score 8.9 out of 100

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April 16, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We use Zinrelo as a way to offer Loyalty Points to our customers, to help with customer retention. Customers are able to earn points by shopping online, and by shopping at our retail locations. When they have earned a certain amount of points, they can redeem those points for a gift certificate to use at our store. We look at it as a way of giving something special back, to our customers who regularly shop with us. The program has been very well received, by our customers.
  • Customer service is fantastic.
  • They are always asking for feedback, so that they can understand what is working well for us, and what isn't working well.
  • They are pro-active and frequently offer suggestions to us, for promotions that they think would be worthwhile, and help us to keep shoppers coming back.
  • We wish that double points promotions worked seamlessly though our API that is tied in with our Netsuite account. We have to award bonus points with a csv import if we run a promotion, and we have to wait until our return period has passed. Zinrelo is in the process of fixing this for us to that it will work through the API, however. :)
  • Zinrelo does not use our time zone. It is about 5 hours off from our time, so it makes it a little more difficult when you look at the back end data, and would also affect the cut of times for promotions run through Zinrelo.
  • When we get returns though Paypal, we have to manually remove the points from the customer account. Zinrelo is looking into fixing this for us, because their customer service is so great!
We love that the Zinrelo program is one of the many reasons that our customers shop with us repeatedly. It helps to give us an edge, compared to nearby competitors, who might not offer such a program.
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Zinrelo Scorecard Summary

What is Zinrelo?

Zinrelo (now including the capabilities of the former ShopSocially) is presented by the vendor as a modern-day, loyalty rewards platform that maximizes repeat sales and per-customer revenue through 360-degree customer engagement, data sciences and machine learning. Zinrelo unlocks customer loyalty across multiple dimensions including transactional, social, referral, engagement, behavioral and emotional loyalty.

Key Differentiators

1. Data Sciences Approach

  • Zinrelo's data sciences team analyzes past purchase data to deliver a fitting rewards program optimized for the user's business.

2. Machine Learning for User Segmentation and Targeting

  • Machine learning techniques are used to segment loyalty members into actionable clusters.
  • Targeted loyalty campaigns such as tier upgrades, bonus points, double points, and other point’s incentives can be run against actionable segments to derive revenue.

3. White Glove Service

  • White glove service to guide clients through the launch process.
  • Quarterly Business Reviews are conducted to analyze performance and review success plans.
  • Zinrelo boasts 5-star reviews on all major review sites for support

4. Blazing-fast Enterprise Grade Platform

  • Zinrelo claims to be the fastest platform available.
  • The vendor boasts thousands of businesses as users, and serves over 100 million loyalty members.

5. World’s Most Secure Rewards Program

  • Vulnerability Assessments conducted regularly

Zinrelo Features

Has feature360 Degree Customer Engagement
Has featureBuilt-in Referral Program
Has featureReward Tiers
Has featurePowerful Marketing Promotions Engine
Has featureFully Customizable & Fully Brandable Member Dashboard
Has featureOmni-Channel Program Implementation
Has featureFlexible Rewards
Has featureAutomated Email Notifications
Has featureDetailed Reports with Downloads
Has feature100 Currencies Supported Including USD, EUR
Has featureMulti-language Support within a Single Loyalty Program

Zinrelo Screenshots

Zinrelo Videos (3)

Zinrelo Downloadables

Zinrelo Integrations

Shopify, Shift4Shop (formerly 3dcart), PrestaShop, BigCommerce, Yotpo, Mozu UNPUBLISHED, NetSuite ERP, Shopify Plus, Magento Commerce, part of Adobe Commerce Cloud, Demandware, Shopgate, Bazaar Voice, Miva

Zinrelo Competitors

Zinrelo Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Contact us to know about pricing.

Zinrelo Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
10%
Mid-Size Companies (51-500 employees)
60%
Enterprises (> 500 employees)
30%

Zinrelo Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Zinrelo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States, Canada, United Kingdom, Australia, China, India, Germany, Malaysia, Brazil, France and many more
Supported Languages: English