Zipwhip Reviews

6 Ratings
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Score 8.0 out of 100

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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
January 23, 2020

Excellent asset for the Automotive Industry in particular

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zipwhip is being used across all facets of our organization to facilitate quick and easy communication with clients. It has drastically cut down on wait times for return phone calls to approve or decline work, and also services as a legal record of work having been approved. Sales used it to quickly touch base with customers without overwhelming them. It has been a great asset.
  • The ability to use an existing phone number to text people is the #1 reason I chose this product. Clients get messages from a number they are familiar with, and employees do not have to disclose their personal cell phone numbers.
  • It is effortless to add contacts- Start a new message, type in their phone number, and their first and last name, and that's it!
  • I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
  • The ability to send video through this program would significantly enhance its functionality for us.
  • Zipwhip is ideally suited for quick updates, questions/answers, things that do not require a great deal of in-depth thought, and for letting people know their vehicles are completed.
  • Zipwhip does not work well for discussing larger repairs in-depth, as a more personal touch is needed in that type of situation.
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Anonymous | TrustRadius Reviewer
March 29, 2019

We like using Zipwhip

Score 8 out of 10
Vetted Review
Reseller
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We use Zipwhip to communicate with customers. We also use it internally for office closings. It makes it so much easier to contact our employees if there is an incident. Customers like to text in it because it is a quicker way to get support.
  • Ease of use
  • App and web interfaces
  • Enabling your business number
  • The interface needs to be updated
  • Spell check
  • Needs an easier way to send and receive pictures
There are a lot of outages so a lot of customers see that as an issue. It is well suited for service businesses where they have technicians in the field. They can text people saying they are on their way without using their personal information and right from their phone.
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About Zipwhip

The vendor promises to empower companies to communicate with their customers in an effective way – through text messaging. As one of the the pioneers of texting for business, Zipwhip first enabled text messaging to and from existing landlines, VoIP, and toll-free phone numbers in 2014. Zipwhip’s direct network connectivity, intuitive cloud-based software and an enterprise-grade API allow businesses to use any computer or mobile device to securely and reliably reach their customers.
Categories:  Mobile Marketing

Zipwhip Competitors

TextUs, Eztexting, HeyMarket

Zipwhip Technical Details

Operating Systems: Unspecified
Mobile Application:No