#1 most frequent
United States of America
78.9%15 installations of 19
What is Twilio Zipwhip (discontinued)?
Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued.
Categories & Use Cases
Who Buys & Uses Twilio Zipwhip (discontinued)
#2 most frequent
Canada
10.5%2 installations of 19
#3 most frequent
India
5.3%1 installation of 19
Did not think...
Use Cases and Deployment Scope
I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The Perfect Circle. I do not have to give out my cell number and this allows personal contact with the people and the flexibility to maneuver the class I am teaching with the next one coming up and any changes that need to be made.
Pros
- Sends me notifications
- Allows my landline to be used as a texting line
- Makes it easy for me to do a variety of tasks
Cons
- The policies that are a direct result of their doing
Most Important Features
- Now none due to what has transpired I do not use them
Return on Investment
- I do not appreciate how they have treated me or the loyalty to them and above and beyond they have decided to extend their service another year while telling me since Jan I needed to find another company because they were shutting down
Great texting product for a low price
Use Cases and Deployment Scope
Zipwhip allows us to receive texts using our business number and helps us communicate with clients, employees, and others. Before Zipwhip, we had no way to text with people outside our law firm. It has been incredibly helpful over the last 4 years, but unfortunately, it will no longer offer services after this year.
Pros
- Texting
- Organizing
- Communicating
Cons
- Recognizing spam
- Needs an app
- Capturing past texts
Most Important Features
- Texting
- Quick responses to people
- Low cost
Return on Investment
- Pos - Allowed us to quickly contact people
- Neg - Not able to download all past texts
Alternatives Considered
MyCase
Other Software Used
MyCase, Evernote, Zapier
Review of Zipwhip by Insurance professional.
Use Cases and Deployment Scope
Zipwhip is used to track and communicate with leads.
Pros
- Zipwhip is integrated with our CRM and all texts are logged in each customer record.
- Texting is more successful than cold calling or emailing and Zipwhip makes it easy to do this.
- Zipwhip has automation functionality which makes it easy to set up communication types.
Cons
- I wish it had an attachment feature so we could send quotes without having to copy & paste them.
Most Important Features
- Ease of texting.
- Logging texts.
Return on Investment
- Too soon to tell; have only been using it for about 6 months.
Other Software Used
Salesforce CMS, QuickBooks Online
Great text-to-landline software at an affordable price - So many applications for small business!
Pros
- Great customer service - you probably won't need it, but it's there if you do
- Flexibility of the product - you can use Zipwhip to automate multiple processes in your business
- Constant improvements of the Zipwhip platform by the developers - it gets better and better
Cons
- Our team would love a function where Zipwhip recognized names associated with potential phone numbers automatically. Currently, contact information has to be manually entered.
- We wish the app would refresh / load faster.
- We would love it if Zipwhip would allow a star system to mark important message strands. This would help us organize our staff and clients.
Most Important Features
- We love the ability to integrate Zipwhip with our other software
- The texting platform streamlines processes with client communication
- Image/ Photo options are really great for documentation in the back office and sales
Return on Investment
- Zipwhip is low cost to begin with, so that's a bonus for our small business
- It saves us employee time and money by automating quality control procedures
- We're able to save conversations which can later act as documentation for clients and employees
Other Software Used
Google Drive, Zapier, Google Hangouts (Classic)
Love the visibility that Zipwhip offers
Use Cases and Deployment Scope
My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.
Pros
- Mass text option
- Easy naming of contact numbers
- One thread that multiple users can see
Cons
- Would love to be able to make calls using Zipwhip
- Other communications like missed/completed calls and voicemails could show up on contact thread
- Occasional login issues
Most Important Features
- Conversation view grouped by contact
- Mass text function
- Templates
Return on Investment
- Less confusing worker experience for our customers
- Less back and forth communication
- Less need for documentation about things communicated over text
Alternatives Considered
Dialpad Talk and 3CX
Other Software Used
Qualtrics CoreXM, Bullhorn ATS & CRM, Zendesk Support Suite, Paylocity, Asana, Lattice, HubSpot Marketing Hub
