Zipwhip

Zipwhip

About TrustRadius Scoring
Score 8.7 out of 100
Zipwhip

Overview

Recent Reviews

Texting Platform

8 out of 10
February 22, 2022
We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to …
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Great asset to our company!

10 out of 10
August 30, 2020
Zipwhip is used throughout our company, however, typically it's only used by myself and a few other people. The main reason we began using …
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We like using Zipwhip

8 out of 10
March 29, 2019
We use Zipwhip to communicate with customers. We also use it internally for office closings. It makes it so much easier to contact our …
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Reviewer Pros & Cons

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Pricing

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Starter

$19.00

Cloud
per month

Unlimited

$49.00

Cloud
per month

Premium

$99.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Zipwhip?

The vendor promises to empower companies to communicate with their customers in an effective way – through text messaging. As one of the the pioneers of texting for business, Zipwhip first enabled text messaging to and from existing landlines, VoIP, and toll-free phone numbers in 2014. Zipwhip’s direct network connectivity, intuitive cloud-based software and an enterprise-grade API allow businesses to use any computer or mobile device to securely and reliably reach their customers.

Zipwhip Competitors

  • TextUs
  • Eztexting
  • HeyMarket

Zipwhip Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Zipwhip?

Zipwhip, headquartered in Seattle, offers their texting-for-businesses application, enabling two-way text communication between a company and its customers at any scale and instant text from website or apps with click-to-text.

What is Zipwhip's best feature?

Reviewers rate Support Rating highest, with a score of 1.9.

Who uses Zipwhip?

The most common users of Zipwhip are from Small Businesses (1-50 employees) and the Insurance industry.

Reviews and Ratings

 (15)

Ratings

Reviews

(1-9 of 9)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Zipwhip allows us to receive texts using our business number and helps us communicate with clients, employees, and others. Before Zipwhip, we had no way to text with people outside our law firm. It has been incredibly helpful over the last 4 years, but unfortunately, it will no longer offer services after this year.
  • Texting
  • Organizing
  • Communicating
  • Recognizing spam
  • Needs an app
  • Capturing past texts
Well suited for people with landline telephones who have small businesses needing an low cost add-on text feature for outside communications. It is not a good fit for people who want to download past texts sent via Zipwhip because there is no way to download all previous communications. Zipwhip is no longer available to anyone, as it is closing down as of 2021.
Patricia Holmes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zipwhip is used to track and communicate with leads.
  • Zipwhip is integrated with our CRM and all texts are logged in each customer record.
  • Texting is more successful than cold calling or emailing and Zipwhip makes it easy to do this.
  • Zipwhip has automation functionality which makes it easy to set up communication types.
  • I wish it had an attachment feature so we could send quotes without having to copy & paste them.
I find it is appropriate for communicating with prospects and customers.
Mallory Fuller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.
  • Mass text option
  • Easy naming of contact numbers
  • One thread that multiple users can see
  • Would love to be able to make calls using Zipwhip
  • Other communications like missed/completed calls and voicemails could show up on contact thread
  • Occasional login issues
Zipwhip is very useful for group communications, especially when the group is focused on customer service and satisfaction. Zipwhip allows for streamlined communication with users that makes for an easier and professional customer experience. If the experience relies heavily on phone calls as opposed to text messages, Zipwhip would be less appropriate.
February 22, 2022

Texting Platform

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to deliver information through that platform. Most frequently, we use it for information that can be delivered quickly and is generally pretty brief. We’ll use email or phone for more in-depth info.
  • Plugs into Salesforce
  • Allows you to use current phone number
  • Easy correspondence with clients
  • Platform is being sold and is going away
  • No opportunity to continue with platform after this year
  • Mass texting
Zipwhip is well suited for brief communication at scale. Our Fan services reps after close to 1,000 accounts, and this allows them to get out quick messages at scale. It is less appropriate for longer messages where email or a phone call is the better route to reach out.
Hillary Louarti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zipwhip for customer service and our back-office needs. We love that it links to our livery software to send automated text messages to clients to inform them of the status of their trip because this cuts down on phone time for our employees. It also allows customers to contact us in real-time and let us know if there is a change in their itinerary, cancellation, or another issue that we need to be made aware of. Zipwhip also has a great function that lets you set your texting/ chat hours so that clients know that no one is manning the chat and that they can call the office for important issues. This is done with a custom response text. We use Zipwhip for quality control too in the back office. We confirm upcoming trips for chauffeurs through automated text messages. This allows us to make sure that our staff is awake and getting ready for their trip as well as confirm the routing for the trip and passenger count. We also use Zipwhip to send out urgent messages to our chauffeur teams, such as an accident with road closures, or other safety information. If we need to get a shift filled, we also send a message that way as well and get instant responses from our employees regarding availability.
  • Great customer service - you probably won't need it, but it's there if you do
  • Flexibility of the product - you can use Zipwhip to automate multiple processes in your business
  • Constant improvements of the Zipwhip platform by the developers - it gets better and better
  • Our team would love a function where Zipwhip recognized names associated with potential phone numbers automatically. Currently, contact information has to be manually entered.
  • We wish the app would refresh / load faster.
  • We would love it if Zipwhip would allow a star system to mark important message strands. This would help us organize our staff and clients.
Zipwhip is well suited for many scenarios. Not only do we save money and time with integrations with other programs we have, but we can follow up with a client regarding a trip, should we need further information. A client makes an online reservation and we receive a notification. While we have most of the trip details, the number portion for the drop-off location is missing, so we can reach out directly to the client via Zipwhip and request this information. All aspects of the booking can be done online and with texting and without emails or calls, which is often what many clients who book online prefer. Zipwhip has improved its images/ photos which is fantastic as we use this to send vehicle images to clients, which helps secure bookings. Our employees also use it to send us images of receipts, vehicle engine warning lights that may come on, and other issues (such as a client who may have left a mess in a vehicle). We're also able to send clients documents too, which is great. Obviously, if we have a client with an issue or who is upset, texting is not the best platform on which to address their issues, but it helps us to assess the situation/ issue and gather information before we call the client in person.
Mike Monteiro | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
We currently only use Zipwhip within two departments. One that uses it to outbound text customers once they sign up for a tour automatically, which is a nice feature and one for inbound texts to a toll-free number. The department that uses it for automatic texting also uses it for conversations with their college-age customers who prefer that method of communication.
  • API to allow triggered text messaging.
  • Tied to a direct phone number that people can also call.
  • Easy to track a conversation in a thread.
  • Very painful customer service and account management. We originally used this throughout the whole organization, but due to issues with their account management and service, we moved most away from it.
  • Overpriced for what it offers when other services offer both text and voice for a lower cost
  • Mobile app and desktop app did not always received texts in real time.
I really dislike Zipwhip, especially now that there are so many more options out there. If you are still using a landline or a desk phone, but need the ability to receive/send text messages from your phone number, this would work well for you still. Besides that, I can't see many reasons to use this product anymore. Things like EZtexting offer these same functions and more. Or even better, Dialpad offers the voice and text options for one price.
It always took many emails to get an issue resolved, no matter how complex or easy the issue was. Wasted a lot of time on things that didn't need time wasted on. The account management piece could never keep our accounts straight and we frequently had to request they update something each month.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zipwhip is used throughout our company, however, typically it's only used by myself and a few other people. The main reason we began using Zipwhip was to confirm appointments to cut down on our "no-show" numbers. Since implementing our automatic scheduled confirmation texts, that number has decreased. Clients also like the ability to text us vs always having to call. In a world where technology and accessibility are important to clients, this is a fabulous asset to our company!
  • Scheduled texts - when scheduling an appointment, we schedule a text to be sent prior to this appointment
  • Automations - we can set up auto texts and responses
Clients like the accessibility of texting an office instead of calling.
I've never had to contact support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Zipwhip is being used across all facets of our organization to facilitate quick and easy communication with clients. It has drastically cut down on wait times for return phone calls to approve or decline work, and also services as a legal record of work having been approved. Sales used it to quickly touch base with customers without overwhelming them. It has been a great asset.
  • The ability to use an existing phone number to text people is the #1 reason I chose this product. Clients get messages from a number they are familiar with, and employees do not have to disclose their personal cell phone numbers.
  • It is effortless to add contacts- Start a new message, type in their phone number, and their first and last name, and that's it!
  • I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
  • The ability to send video through this program would significantly enhance its functionality for us.
  • Zipwhip is ideally suited for quick updates, questions/answers, things that do not require a great deal of in-depth thought, and for letting people know their vehicles are completed.
  • Zipwhip does not work well for discussing larger repairs in-depth, as a more personal touch is needed in that type of situation.
Swift response time, multiple people have been willing to help with any issue, really anything you could be looking for from a service standpoint, they offer.
March 29, 2019

We like using Zipwhip

Score 8 out of 10
Vetted Review
Reseller
Review Source
We use Zipwhip to communicate with customers. We also use it internally for office closings. It makes it so much easier to contact our employees if there is an incident. Customers like to text in it because it is a quicker way to get support.
  • Ease of use
  • App and web interfaces
  • Enabling your business number
  • The interface needs to be updated
  • Spell check
  • Needs an easier way to send and receive pictures
There are a lot of outages so a lot of customers see that as an issue. It is well suited for service businesses where they have technicians in the field. They can text people saying they are on their way without using their personal information and right from their phone.