Zipwhip Reviews

8 Ratings
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Score 7.5 out of 100

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Reviews (1-4 of 4)

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September 09, 2020
Mike Monteiro | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
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We currently only use Zipwhip within two departments. One that uses it to outbound text customers once they sign up for a tour automatically, which is a nice feature and one for inbound texts to a toll-free number. The department that uses it for automatic texting also uses it for conversations with their college-age customers who prefer that method of communication.
  • API to allow triggered text messaging.
  • Tied to a direct phone number that people can also call.
  • Easy to track a conversation in a thread.
  • Very painful customer service and account management. We originally used this throughout the whole organization, but due to issues with their account management and service, we moved most away from it.
  • Overpriced for what it offers when other services offer both text and voice for a lower cost
  • Mobile app and desktop app did not always received texts in real time.
I really dislike Zipwhip, especially now that there are so many more options out there. If you are still using a landline or a desk phone, but need the ability to receive/send text messages from your phone number, this would work well for you still. Besides that, I can't see many reasons to use this product anymore. Things like EZtexting offer these same functions and more. Or even better, Dialpad offers the voice and text options for one price.
It always took many emails to get an issue resolved, no matter how complex or easy the issue was. Wasted a lot of time on things that didn't need time wasted on. The account management piece could never keep our accounts straight and we frequently had to request they update something each month.
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August 30, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Zipwhip is used throughout our company, however, typically it's only used by myself and a few other people. The main reason we began using Zipwhip was to confirm appointments to cut down on our "no-show" numbers. Since implementing our automatic scheduled confirmation texts, that number has decreased. Clients also like the ability to text us vs always having to call. In a world where technology and accessibility are important to clients, this is a fabulous asset to our company!
  • Scheduled texts - when scheduling an appointment, we schedule a text to be sent prior to this appointment
  • Automations - we can set up auto texts and responses
Clients like the accessibility of texting an office instead of calling.
I've never had to contact support.
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January 23, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Zipwhip is being used across all facets of our organization to facilitate quick and easy communication with clients. It has drastically cut down on wait times for return phone calls to approve or decline work, and also services as a legal record of work having been approved. Sales used it to quickly touch base with customers without overwhelming them. It has been a great asset.
  • The ability to use an existing phone number to text people is the #1 reason I chose this product. Clients get messages from a number they are familiar with, and employees do not have to disclose their personal cell phone numbers.
  • It is effortless to add contacts- Start a new message, type in their phone number, and their first and last name, and that's it!
  • I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
  • The ability to send video through this program would significantly enhance its functionality for us.
  • Zipwhip is ideally suited for quick updates, questions/answers, things that do not require a great deal of in-depth thought, and for letting people know their vehicles are completed.
  • Zipwhip does not work well for discussing larger repairs in-depth, as a more personal touch is needed in that type of situation.
Swift response time, multiple people have been willing to help with any issue, really anything you could be looking for from a service standpoint, they offer.
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March 29, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source
We use Zipwhip to communicate with customers. We also use it internally for office closings. It makes it so much easier to contact our employees if there is an incident. Customers like to text in it because it is a quicker way to get support.
  • Ease of use
  • App and web interfaces
  • Enabling your business number
  • The interface needs to be updated
  • Spell check
  • Needs an easier way to send and receive pictures
There are a lot of outages so a lot of customers see that as an issue. It is well suited for service businesses where they have technicians in the field. They can text people saying they are on their way without using their personal information and right from their phone.
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What is Zipwhip?

The vendor promises to empower companies to communicate with their customers in an effective way – through text messaging. As one of the the pioneers of texting for business, Zipwhip first enabled text messaging to and from existing landlines, VoIP, and toll-free phone numbers in 2014. Zipwhip’s direct network connectivity, intuitive cloud-based software and an enterprise-grade API allow businesses to use any computer or mobile device to securely and reliably reach their customers.
Categories:  Mobile Marketing

Zipwhip Competitors

TextUs, Eztexting, HeyMarket

Zipwhip Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter$19.00per month
Unlimited$49.00per month
Premium$99.00per month
CommercialContact sales team

Zipwhip Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No