Twilio Zipwhip (discontinued)

I have not evaluated any other company I switched to Textellent The best option around

MyCase previously didn't have texting (it does now). When we chose Zipwhip, there was nothing out there at the time that compared to it. We selected Zipwhip because it was a low-cost and easy-to-use add-on to our tech stack that allowed us to communicate quickly with people, such as clients and others outside our firm.

We used DYL prior to getting Zipwhip but DYL is more expensive and is not integrated with our CRM.

While we still use Dialpad for calls since Zipwhip does not support calls, Dialpad gave us far less visibility into employee communications. We were always spending a lot of time discussing something that an employee said to another user without having the full context of the conversation to look at. At times it led to duplicate information being sent to the employee which translated to a poor onboarding experience.

Zipwhip is just a little bit more user-friendly than AliveChat because it allows you to text people on more scale. AliveChat has a great website chat function, but its texting platform is a little more clunky than Zipwhip. Zipwhip is a little more expensive but definitely the better product.

We hadn't really looked at other services before choosing Zipwhip as there were not a lot of test-to-landline companies when we began looking. The price was right and the customer service was amazing. It was easy to learn the software and to onboard our entire team. When we began letting our customers know about the new texting capability we had, they were curious about it and grew to love it. Because we're able to link it with their trip, they not only can receive status updates but also a link to our GPS, so they can see where their chauffeur and vehicle are in real-time, along with a photo of the chauffeur and the vehicle. This function is perhaps our corporate clients' most favorite feature as they don't have to call to see where the vehicle for their VIP is; they can watch it in real-time. For group work, Zipwhip lets us send the program manager customized updates for all of their booked trips. This is such a time saver in so many ways. Time is money and for a small business, there are many ways that this helps. Our employees spend less time on the phone and productivity is increased. Texting is great too as it serves as documentation should any issues arise.

We mainly use EZ Texting to bulk text when needed and we use Dialpad for our 1 on 1 communications via text now. Our voice is through Dialpad so it is a lot more efficient for agents to be in one place for all manners of communication. EZ Texting allows us to bulk text where Zipwhip did not allow us to do that

None. I wasn't involved in the decision making, however, I like all the options Zipwhip has to offer.

Enabling the business number is a key feature for us. Also, their pricing is all inclusive which is super helpful and a lot easier when it is not per text pricing model for our kind of business and reselling.