Twilio Zipwhip (discontinued)

I had to cancel Zipwhip said it sold its software to Twillio. Now I am charged for the month even though I would not have canceled, The companies they recommended would not even reach out to me after countless messages and Twillio was way too expensive. Now they have extended their end of life after countless notifications that I had better find another service and there is nothing they can do about the cancel fee they charged me even though I would not have cancelled .That would be like me telling all the members that I am closing but still charging them the last month as it is my policy. Not good customer service whatsoever and I am very disappointed after being a long time customer.

Well suited for people with landline telephones who have small businesses needing an low cost add-on text feature for outside communications. It is not a good fit for people who want to download past texts sent via Zipwhip because there is no way to download all previous communications. Zipwhip is no longer available to anyone, as it is closing down as of 2021.

I find it is appropriate for communicating with prospects and customers.

Zipwhip is very useful for group communications, especially when the group is focused on customer service and satisfaction. Zipwhip allows for streamlined communication with users that makes for an easier and professional customer experience. If the experience relies heavily on phone calls as opposed to text messages, Zipwhip would be less appropriate.

Zipwhip is well suited for brief communication at scale. Our Fan services reps after close to 1,000 accounts, and this allows them to get out quick messages at scale. It is less appropriate for longer messages where email or a phone call is the better route to reach out.

Zipwhip is well suited for many scenarios. Not only do we save money and time with integrations with other programs we have, but we can follow up with a client regarding a trip, should we need further information. A client makes an online reservation and we receive a notification. While we have most of the trip details, the number portion for the drop-off location is missing, so we can reach out directly to the client via Zipwhip and request this information. All aspects of the booking can be done online and with texting and without emails or calls, which is often what many clients who book online prefer. Zipwhip has improved its images/ photos which is fantastic as we use this to send vehicle images to clients, which helps secure bookings. Our employees also use it to send us images of receipts, vehicle engine warning lights that may come on, and other issues (such as a client who may have left a mess in a vehicle). We're also able to send clients documents too, which is great. Obviously, if we have a client with an issue or who is upset, texting is not the best platform on which to address their issues, but it helps us to assess the situation/ issue and gather information before we call the client in person.

I really dislike Zipwhip, especially now that there are so many more options out there. If you are still using a landline or a desk phone, but need the ability to receive/send text messages from your phone number, this would work well for you still. Besides that, I can't see many reasons to use this product anymore. Things like EZtexting offer these same functions and more. Or even better, Dialpad offers the voice and text options for one price.

Clients like the accessibility of texting an office instead of calling.

There are a lot of outages so a lot of customers see that as an issue. It is well suited for service businesses where they have technicians in the field. They can text people saying they are on their way without using their personal information and right from their phone.