Twilio Zipwhip (discontinued)

I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The Perfect Circle. I do not have to give out my cell number and this allows personal contact with the people and the flexibility to maneuver the class I am teaching with the next one coming up and any changes that need to be made.

Zipwhip allows us to receive texts using our business number and helps us communicate with clients, employees, and others. Before Zipwhip, we had no way to text with people outside our law firm. It has been incredibly helpful over the last 4 years, but unfortunately, it will no longer offer services after this year.

Zipwhip is used to track and communicate with leads.

My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.

We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to deliver information through that platform. Most frequently, we use it for information that can be delivered quickly and is generally pretty brief. We’ll use email or phone for more in-depth info.

We use Zipwhip for customer service and our back-office needs. We love that it links to our livery software to send automated text messages to clients to inform them of the status of their trip because this cuts down on phone time for our employees. It also allows customers to contact us in real-time and let us know if there is a change in their itinerary, cancellation, or another issue that we need to be made aware of. Zipwhip also has a great function that lets you set your texting/ chat hours so that clients know that no one is manning the chat and that they can call the office for important issues. This is done with a custom response text. We use Zipwhip for quality control too in the back office. We confirm upcoming trips for chauffeurs through automated text messages. This allows us to make sure that our staff is awake and getting ready for their trip as well as confirm the routing for the trip and passenger count. We also use Zipwhip to send out urgent messages to our chauffeur teams, such as an accident with road closures, or other safety information. If we need to get a shift filled, we also send a message that way as well and get instant responses from our employees regarding availability.

We currently only use Zipwhip within two departments. One that uses it to outbound text customers once they sign up for a tour automatically, which is a nice feature and one for inbound texts to a toll-free number. The department that uses it for automatic texting also uses it for conversations with their college-age customers who prefer that method of communication.

Zipwhip is used throughout our company, however, typically it's only used by myself and a few other people. The main reason we began using Zipwhip was to confirm appointments to cut down on our "no-show" numbers. Since implementing our automatic scheduled confirmation texts, that number has decreased. Clients also like the ability to text us vs always having to call. In a world where technology and accessibility are important to clients, this is a fabulous asset to our company!

Zipwhip is being used across all facets of our organization to facilitate quick and easy communication with clients. It has drastically cut down on wait times for return phone calls to approve or decline work, and also services as a legal record of work having been approved. Sales used it to quickly touch base with customers without overwhelming them. It has been a great asset.

We use Zipwhip to communicate with customers. We also use it internally for office closings. It makes it so much easier to contact our employees if there is an incident. Customers like to text in it because it is a quicker way to get support.