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Twilio Zipwhip (discontinued)

Twilio Zipwhip (discontinued)

Overview

What is Twilio Zipwhip (discontinued)?

Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued.

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Recent Reviews

Did not think...

3 out of 10
October 28, 2022
I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The …
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Texting Platform

8 out of 10
February 22, 2022
Incentivized
We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to …
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Pricing

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Starter

$19.00

Cloud
per month

Unlimited

$49.00

Cloud
per month

Premium

$99.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Twilio Zipwhip (discontinued)?

Zipwhip, was a texting-for-businesses application for two-way text between a company and its customers. It was acquired by Twilio in 2021 and is now EOL, and no longer available for sale.

Twilio Zipwhip (discontinued) Video

Zipwhip invented Texting for Business. Since 2014 when we first enabled texting to and from existing landline, VoIP and toll-free phone numbers, Zipwhip has empowered more than 30,000 businesses to communicate with their customers in the most effective way possible. With Zipw...
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Twilio Zipwhip (discontinued) Competitors

Twilio Zipwhip (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued.

TextUs and Heymarket are common alternatives for Twilio Zipwhip (discontinued).

Reviewers rate Support Rating highest, with a score of 1.4.

The most common users of Twilio Zipwhip (discontinued) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
October 28, 2022

Did not think...

Bertha Wainer | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
  • Sends me notifications
  • Allows my landline to be used as a texting line
  • Makes it easy for me to do a variety of tasks
  • The policies that are a direct result of their doing
Patricia Holmes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Zipwhip is integrated with our CRM and all texts are logged in each customer record.
  • Texting is more successful than cold calling or emailing and Zipwhip makes it easy to do this.
  • Zipwhip has automation functionality which makes it easy to set up communication types.
  • I wish it had an attachment feature so we could send quotes without having to copy & paste them.
Mallory Fuller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Mass text option
  • Easy naming of contact numbers
  • One thread that multiple users can see
  • Would love to be able to make calls using Zipwhip
  • Other communications like missed/completed calls and voicemails could show up on contact thread
  • Occasional login issues
February 22, 2022

Texting Platform

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Plugs into Salesforce
  • Allows you to use current phone number
  • Easy correspondence with clients
  • Platform is being sold and is going away
  • No opportunity to continue with platform after this year
  • Mass texting
Hillary Louarti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great customer service - you probably won't need it, but it's there if you do
  • Flexibility of the product - you can use Zipwhip to automate multiple processes in your business
  • Constant improvements of the Zipwhip platform by the developers - it gets better and better
  • Our team would love a function where Zipwhip recognized names associated with potential phone numbers automatically. Currently, contact information has to be manually entered.
  • We wish the app would refresh / load faster.
  • We would love it if Zipwhip would allow a star system to mark important message strands. This would help us organize our staff and clients.
Mike Monteiro | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • API to allow triggered text messaging.
  • Tied to a direct phone number that people can also call.
  • Easy to track a conversation in a thread.
  • Very painful customer service and account management. We originally used this throughout the whole organization, but due to issues with their account management and service, we moved most away from it.
  • Overpriced for what it offers when other services offer both text and voice for a lower cost
  • Mobile app and desktop app did not always received texts in real time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Scheduled texts - when scheduling an appointment, we schedule a text to be sent prior to this appointment
  • Automations - we can set up auto texts and responses
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The ability to use an existing phone number to text people is the #1 reason I chose this product. Clients get messages from a number they are familiar with, and employees do not have to disclose their personal cell phone numbers.
  • It is effortless to add contacts- Start a new message, type in their phone number, and their first and last name, and that's it!
  • I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
  • The ability to send video through this program would significantly enhance its functionality for us.
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