Name: ZIRO
Author: Stack8 Technologies

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Attendance Tracking

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

File Sync

Enterprise

Accounting

CTRM

Cryptocurrency Mining

Financial Research

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Compliance

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Data Warehouse

Cloud Storage

Container Management

DevOps

Fraud Detection

Hadoop-Related

IT Alert Management

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Network Access Control (NAC)

Network Performance Monitoring

Phishing Detection and Response

Relational Database Management Systems

Requirements Management

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Automotive

Geographic Information

Hotel Management

Insurance Claims Management

Law Practice Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Telemedicine

Vertical-Specific

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ZIRO is a UC provisioning software designed to streamline the management of phone, meeting, and messaging technology. According to the vendor, this software is specifically tailored for IT professionals, help desk teams, unified communications engineers, and telecom administrators. ZIRO is positioned as a solution for companies utilizing Cisco phone systems, offering a range of features to simplify the onboarding and offboarding process, automate provisioning tasks, and provide support.

## Key Features

**UC Provisioning Software**: According to the vendor, ZIRO aims to enable easy UC provisioning for managing phone, meeting, and messaging technology. It is said to assist IT professionals and help desk teams in streamlining the onboarding and offboarding process, allowing for efficient management of MACDs and DIDs for the entire workforce.

**Cisco CUCM Automation**: ZIRO is positioned as a software solution that aims to simplify provisioning in Cisco Unified Communications Manager (CUCM). The vendor claims that it allows the help desk to manage day-to-day CUCM tasks without complex templates or compromising admin security. The drag-and-drop phone button editor is said to simplify the management of phone buttons and shared lines on desk phones.

**Provisioning for Microsoft Teams**: According to the vendor, ZIRO is designed to offload routine Teams Calling provisioning tasks to the help desk. It is positioned as a solution that simplifies the onboarding and offboarding processes for Microsoft Teams Calling, including Direct Routing and Dial Plan Management. Dial plans and policies can supposedly be managed without the need for PowerShell scripting.

**Automated Workflow**: The vendor claims that ZIRO enables automation of provisioning and device modifications without manual intervention. It is said to reduce the need for manual ticket processing, making CUCM provisioning and de-provisioning more efficient. The vendor suggests that this streamlines tasks and frees up IT resources to focus on more strategic initiatives.

**Comprehensive Analytics and Reporting**: According to the vendor, ZIRO provides comprehensive analytics and reporting, offering simple and intuitive reports for user and device usage. It is claimed that these features can help in reducing escalations and making informed decisions based on data.

**API Integration**: The vendor states that ZIRO allows for easy integration with other systems and extends the functionality of unified communications. It is said to offer APIs that enhance and automate the unified communications system, providing the flexibility to customize and tailor the solution to specific business needs.

**Efficient Help and Support**: According to the vendor, ZIRO offers reliable and immediate support to customers. It provides access to a customer portal and expert assistance, ensuring that customers have the necessary support to maximize the benefits of ZIRO.

ZIRO has proven to be an invaluable tool for businesses across various industries. Users have praised its versatility and ease of use, making it suitable for a wide range of use cases. One of the key applications of ZIRO is in streamlining supply chain management. With its intuitive interface and robust features, businesses can effectively track inventory levels, manage orders, and optimize their procurement processes. This not only improves efficiency but also reduces the risk of stockouts and ensures timely delivery to customers.

Another prominent use case for ZIRO is in project management. Users have reported that the software's collaborative tools and task management capabilities greatly enhance team communication and coordination. With ZIRO, teams can create and assign tasks, schedule deadlines, and monitor progress in real-time. This facilitates seamless collaboration among team members, even when working remotely, resulting in improved productivity and project outcomes.

Additionally, ZIRO has found great success in the e-commerce sector. Many online retailers have lauded the platform for its integrated sales channels and order fulfillment capabilities. By synchronizing with multiple sales channels such as online marketplaces and websites, ZIRO enables efficient order processing from a single dashboard. This eliminates the need for manual data entry, reduces errors, and saves valuable time for businesses.

Moreover, ZIRO's extensive reporting and analytics features offer valuable insights into business operations. Users can generate customized reports on various metrics like sales performance, inventory turnover, and customer behavior. These insights empower businesses to make data-driven decisions, identify trends, and optimize their strategies accordingly.

In conclusion, ZIRO has proven to be a versatile solution with a wide range of applications across different industries. It empowers businesses to streamline their supply chain management, enhance project collaboration, simplify e-commerce operations, and gain valuable insights through robust reporting capabilities. Regardless of the industry or specific use case, ZIRO offers a powerful toolkit that enhances efficiency and drives success.


Nectar Desk

Lifesize CxEngage

ZIRO

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

Stack8 Technologies

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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ZIRO

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What is ZIRO?