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AppRiver from OpenText

AppRiver from OpenText

Overview

What is AppRiver from OpenText?

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

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Recent Reviews

TrustRadius Insights

AppRiver is a versatile solution that addresses various needs for companies and organizations. One key use case is its ability to provide …
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AppRiver by Zix

1 out of 10
October 28, 2022
We reseller exchange email services from Microsoft through AppRiver. This includes domain emails, exchange, and 365 apps.
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Customer Review

10 out of 10
July 30, 2021
Incentivized
Zix is being used across the whole organization and was recommended to us for use by a former employee. We are currently subscribed to …
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AppRiver Review

8 out of 10
August 11, 2020
Incentivized
Our IT suggested we migrate our emails to Microsoft, so we started utilizing AppRiver when we migrated the whole company. We have had so …
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Popular Features

View all 7 features
  • Anti-malware (6)
    9.8
    98%
  • Threat Detection (7)
    9.8
    98%
  • End-to-End Encryption (7)
    9.0
    90%
  • Management Tools (7)
    8.7
    87%
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Pricing

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N/A
Unavailable

What is AppRiver from OpenText?

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Secure Email Gateway

Secure email gateway software prevents the transmission of emails that contravene company policy or contain malware, phishing attacks, spam or other unwanted emails

8.6
Avg 8.4
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Product Details

What is AppRiver from OpenText?

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

AppRiver from OpenText Features

  • Supported: Policy-based email protection and data loss prevention
  • Supported: Gold standard email encryption
  • Supported: Unlimited cloud-based storage and eDiscovery for over 50+ data sources
  • Supported: Secure transmission and indefinite storage, sharing any file type up to 100 GB
  • Supported: Advanced threat protection with adaptive, machine learning capabilities and multi-layer filtering
  • Supported: Microsoft 365 access backed by 24/7/365 live support

AppRiver from OpenText Video

AppRiver Advanced Email Security (Short Version)

AppRiver from OpenText Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported Languages16 languages supported

Frequently Asked Questions

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

Reviewers rate Anti-malware and Threat Detection highest, with a score of 9.8.

The most common users of AppRiver from OpenText are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(59)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

AppRiver is a versatile solution that addresses various needs for companies and organizations. One key use case is its ability to provide company-wide inbound email filtering, effectively quarantining suspicious emails. This feature ensures that employees and users are protected from potential email threats and allows for a safer email environment. Another important use case is the filtering of email for both the company and its Managed Services Clients through AppRiver SecureTide. This effectively stops the majority of spam and summarizes questionable emails for review by end users, reducing the risk of malicious content reaching the recipient's inbox.

For businesses looking to resell Office 365 and encrypted email services, AppRiver is an ideal choice. It simplifies license management for Microsoft products, ensuring that licenses are assigned and removed appropriately without any hassle. Additionally, AppRiver serves as a cloud-based solution across multiple locations, providing a reseller with collective experience and support.

AppRiver proves to be valuable beyond just email filtering and Microsoft products. Users appreciate its intuitive interface that simplifies management, reducing the amount of basic user support required. Its support team is highly regarded, offering thorough guidance during implementation and assisting with various tasks. Moreover, AppRiver enables users to enhance their offerings by deploying and managing Microsoft Office products and other cloud and email solutions. Overall, AppRiver is a trusted solution that solves a range of problems such as spam filtering, email encryption, license management, secure file sharing, archiving, and more.

Useful Daily Quarantine List: The daily quarantine list emailed to users has proven to be a valuable tool for staying organized and ensuring the validity of suspicious emails, according to many reviewers. This feature helps users efficiently manage their email flow by providing a centralized location for reviewing and releasing potentially harmful messages. By allowing users to proactively verify the legitimacy of quarantined emails before release, it adds an extra layer of security to their communication workflow.

Multiple Email Filtering Options: Users appreciate the ability to filter emails in various ways, including by domain, email address, or text. This versatile filtering functionality enables users to easily sort and prioritize their incoming messages based on specific criteria. Whether they need to focus on certain senders or search for specific content within their inbox, this feature allows for efficient email management and quick access to relevant information.

Effective Link Protection: Users highly praise the inclusion of link protection as one of the newest options in AppRiver's services. With increasing concerns about phishing attacks and malicious links, this feature provides peace of mind by safeguarding users against potential threats. By scanning and analyzing URLs embedded in emails, it actively prevents users from accessing harmful websites that could compromise their security or privacy. This additional layer of protection is considered invaluable by reviewers who rely on AppRiver's services for secure communication.

Difficult Mail Rule Setup: Setting up mail rules in the software has been challenging for users due to the absence of operators to filter emails based on multiple criteria. Some users have expressed a need for the ability to filter emails based on both subject and header information.

Inconvenient Billing Process: The billing process is found to be inconvenient by several users as it is not integrated into their PSA tool, ConnectWise. They suggest that integrating billing into the PSA tool would make it easier to manage and track billing for Office 365 clients.

Complicated Microsoft 365 Tenant Setup: Users have mentioned that the setup of a Microsoft 365 Tenant in an automated manner lacks streamlining and room for improvement. They suggest that making the user interface more user-friendly would simplify the process.

Based on the user reviews, there are three common recommendations for the product:

  1. Consider AppRiver for simplicity and ease of use. Users highly recommend AppRiver for its user-friendly interface and straightforward implementation process. It is praised for offering an easy-to-use solution for antispam and antimalware needs.

  2. Look elsewhere as the product is just okay. Some users express that the product is average and suggest exploring alternative options. The product's performance might not meet the expectations of these users, prompting them to seek alternatives.

  3. Explore more expensive options with additional features. Some users mention that there are pricier alternatives available that offer a wider range of features. These users believe that investing in a more feature-rich solution could provide better protection against malicious actors.

Overall, while many users highly recommend AppRiver for its simplicity and ease of use, there are also suggestions to look elsewhere due to average performance or consider more advanced options.

Attribute Ratings

Reviews

(1-25 of 31)
Companies can't remove reviews or game the system. Here's why
October 28, 2022

AppRiver by Zix

Score 1 out of 10
Vetted Review
Reseller
  • You can see all the customers when you login
  • The have a chat bot
  • You can pay with a check
  • They are extremely difficult to get a hold of for support
  • The product list is confusing, you have to know exactly what you are looking for
  • The sales department is not always available
Kelly M Bennett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Adding and removing users from the database is a simple process.
  • The archive/filtering mechanism for reports, etc., is very reliable and does all we need it to.
  • Exceptional customer service – rapid response times, attentive and helpful support staff.
  • Updates, user license additions, and other modifications might be slow to take effect and prone to glitches.
  • Setup of a Microsoft 365 Tenant in an automated manner.
  • The user interface may be streamlined and made more user-friendly.
July 30, 2021

Customer Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The user database is easily customizable to suit what we need
  • Keywords to detect what should be encrypted
  • Archiving system/filtering for reports, etc. is robust and practically functions to do all that we need
  • Customer Service--- specific to turn around when submitting a ticket
  • Perhaps more training for client use whether that be in person, video links, etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer support - very quick response times, very helpful, patient support team
  • Response follow-ups - they will walk through any support needs and follow up with a guide on how to that you can share for your teams to reference
  • User interface can be simplified and more user friendly.
  • When making updates, adding user licenses, making changes it can take a bit for them to work and can be glitchy.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Live Support. Their support techs have always been curious and professional. If you do have to leave a message they return your call and address your problem quickly.
  • Easy to understand English-speaking techs.
  • I feel like I get a good amount of service for what we are paying.
  • Really haven't had any cons. Being picky, I guess the web site is a little dark in color but like I said that is if you want to be picky.
August 11, 2020

AppRiver Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Great Customer Service
  • Easy and clear user interface
  • Color scheme is rather dark/bland after you login, not a fan of the big grey strip.
  • Very confusing on the plans. We only pay for emails but have to click the 365 essentials and there's no explanation that you're not paying for the entire 365 package. Had to call IT a couple of times on setup as wanted to make sure to get the correct plan.
  • Explanation pop-ups when you hover over options would be very helpful.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Catches the majority of spam
  • Allows users to manage their own quarantines
  • Good customer service
  • Not 100% effective finding a significant number of false positives
  • Feels like the technology stack is outdated
  • Reporting false positives is lacking
  • Reporting messages that slip through has little feedback just a forward to an address
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • AppRiver always answers the phone immediately and quickly connects me with an easy-to-understand support professional.
  • AppRiver has competitive prices on all their products.
  • AppRiver is quick to let me know about promotions I may qualify for.
  • There are products I wish AppRiver offered that they don't.
  • Not all of their products are the best-in-class offering.
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • AppRiver has an excellent technical support department to work with.
  • AppRiver provides great support when transferring new clients in from other email providers.
  • Account managers are slow to respond or unresponsive. This creates a great deal of frustration.
  • Account requests or questions are typically unanswered.
  • Glitches with the Office 365 tie-in through the AppRiver control panel can be annoying.
July 28, 2020

Recommended overall

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • email tracking for accountability
  • integrates well with our email system (Outlook) - accessibility
  • tech support or technology glitches are common
  • the add-on for Outlook, though convenient, does slow Outlook down and often causes Outlook to crash
July 24, 2020

Best support

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Knowledge - their support specialists usually know the answers... and when they don't, they will work to find them.
  • Support - support specialists are genuinely interested in helping us find solutions to any problems with Office 365.
  • Reliability - no matter what time you call or who you talk to, you're going to get great service. Their training must be terrific.
  • AppRiver was recently purchased by a larger company. I was concerned that their excellent support would decline, but so far, they're going strong.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Chat and telephone support are outstanding.
  • Simple and comprehensive website for administering Office365 and Exchange.
  • Email threat protection.
  • I realize it's not perfect, but in the 2 years we've used it, we've not had any issues with the AppRiver website or support.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • INCREDIBLY pleasant receptionists.
  • They are excellent listeners
  • They provide short concise suggestions and solutions to my problems.
  • They are always available and willing to help.
  • There after hour service should remain local rather than overseas.
  • Possibly have dedicated support reps for each company.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Good customer support.
  • They have very little downtime.
  • North American based and support.
  • Should provide a tool that makes it easy for admins to archive a users email without having to use Outlook.
  • Costs could be less to provide a greater value to the customer.
Score 9 out of 10
Vetted Review
ResellerIncentivized
  • Fast response to support calls.
  • Knowledgeable, easy to understand English speaking techs.
  • Automatic removal of unused licenses so that you never pay for unused licenses.
  • We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
  • It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
  • Cost a little more than from Microsoft directly.
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