Zix Email Threat Protection

We have the encryption piece as well as email filtering and they are very superior products compared to others I have used in the past. They have an Outlook plugin to send encrypted mail. Works very well. The plugin is very simple to install. We have it set up for all of our users.

Older interface was difficult to find what you wanted. New interface is a dramatic improvement. Very well thought out for the end user. Very intuitive and easy to find what you are looking for.

Recently a malicious email came through (direct email from a breached iCloud account pretending to be our president) - the email appeared by all points to be legitimate, but went to several former employees and several unrelated employees. Once caught, I was able to retract the message from all mailboxes and distribution lists with one click. This is much more effective than other systems with no retraction, and your only option is to send an email to all that received the previous email asking them to delete, or using PowerShell commands.

Compared to other spam utilities, it is very easy to set up and use. Customer use is on par with other spam filters out there, but the slight edge goes to Zix for ease of use. Logs are delivered daily, and no sign in is required by the user to release email (except malicious email content, that must be done by an administrator)

Zix is great. In our organization, we have some staff that are very techy and some where technology is a struggle. Zix just works. End users can send emails and Zix scans and quarantines emails if needed. Staff and IT admins are alerted, IT can review the message, and staff has the ability to self-release (if configured that way).

After reviewing several other vendors/solutions. Zix is an incredible cloud-hosted solution, so no need to have a server onsite. Customer service has been great on setting up the initial ruleset, and the few times we needed some additional help on pulling reports.

Reporting is also great on Zix. You can track messages, see if a message was read (if using the secure portal), expire the message, etc.

Zix gets a perfect 10 out of 10. End users can just work. With our previous solution, staff would have to determine if a message had sensitive information and then send it securely. Zix scans each message and ensures that the message does not fail into one of the pre-defined rulesets.

I have already suggested Zix to many of our colleagues in the home healthcare field, and many of our colleagues also use Zix, which makes it very easy to communicate back and forth. We also use it within our own agency to talk to each other since it is health care, and it is important to be secure and sensitive.

Zix itself to use in an email is very easy to use, and this is what we use it most frequently for. The one area I am not very familiar with is to go to the actual Zix webpage and login and access the data that way. I have never had much of a need to do that, but I also am not totally sure what it all offers.

Zix does a lot, but we mainly look to it for email encryption. It makes sense when you have 25 users or more and where confidential information is being sent outside the company and needs to be encrypted for regulatory purposes.

Automatic rules-based encryption. Ability to force encryption by use of keywords. No user training or actions necessary. No software required on computers. I can't imagine it being easier to use. Initial setup requires system administrators to make MX/DNS changes but that is to be expected for a third-party product.

Zix is phenomenal in the insurance industry as many carriers utilize it. Frankly, seeing how easy it was to use when receiving encrypted emails drove me to dig into their services and I'm so glad I did. The best for my industry for sure!

It was as easy of an implementation as I've ever had and I'm not uber tech savvy and best of all requires no maintenance. Also, it's smarter than me and catches things in case I ever forget.

The cost can be an issue for some organizations.

Because you do not have to change configurations much, I find the use of Zix to be very easy. There are programs out there where you have to re-learn the application in order to make changes. This is not one of them. The online prompts and reminders are a great assistance as well.

Our company is only using Zix for email encryption. The easy to use system and the robust infrastructure gave us a lot of options and different ways that it could be used. Our users are able to implementation encryption with just a simple key word or it is able to scan our emails and automatically encrypt them. That's something that we love!

I gave this a 10 because the users don't have to do anything for their emails to be encrypt. With Zix automatic system, sometimes the end users don't even know that their emails are being encrypted. And with the reporting system we are able to see if what emails are being encrypted and adjust if needed.

Healthcare - Secure HIPAA compliant messaging. It makes it extremely easy and is such a relief having this solution in place so we can minimize the overhead involved with communicating with our patients effectively.

The portal, from an administrator standpoint can be rather tricky. The terminology can be confusing, and so far I've gotten lost a few times trying to find an easy way to simply look up if a message was received. Once I know where I am going, I am good, but it can be tricky.
The configuration is tough too, and I'm thankful for having a tech walk me through what he did, although I could not replicate.
Something about understanding the rules from the portal's perspective when it comes to inbound vs. outbound was rather confusing. So was the rule making when deciding filters, etc. for our email and how they'd be sent.

Zix is the no-hassle choice for email encryption and for antispam filtering.

Very easy

Once Zix is setup, it works fine. Trying to add a new rule you might as well call for support because it is cumbersome and clunky. Tech support often seem annoyed when you reach out to them. Please look at all of the alternatives when looking into email encryption before selecting ZIX.

Again, customization and initial setup is very clunky and could be streamlined a lot better.

Very well suited and painless with their email encryption solution for small businesses and medium sized organizations like the one I work for. I can't imagine there would be any issues with even larger organizations either. Also their spam filtering works great for the same small/medium organizations. I'm not sure how well it would translate to larger organizations.

Zix has top-notch customizability with the way emails can be encrypted. It can be configured to add a button to Outlook, to encrypted with a subject keyword, to encrypt automatically based on types of information in an email, and it works with Outlook, and with the Office365 Outlook Web Application. The interfaces, both with encryption and spam filtering are well designed and incredibly intuitive for the admin team to use also.

Great, knowledgeable, fast, friendly, definitely an on the ball team.

Any emails that require encryption as dictated by specifics like HIPAA or variance insurance industry standards are made easy by the ability to simply enable these features without having to go through rules and manipulate them to suite the industry. If a user requires an email to be encrypted it can be done in the fly with a keyword trigger in the subject of the email.

The most critical part of using any application that affects email in any way is what is required from the users in order to get this to work. When IT over complicates any implementation the staff push back. This was not an option when it came to a system for encryption as this is a critical business requirement and having it turned off or manually implemented was not a choice. All changes were made in the back end and the users were not even made aware of any changes.

All of our customers need to send sensitive information whether it is account numbers, social security numbers or contracts. We were having to encrypt PDFs with a password prior.

No problems registering. No problems finding and using the options I need. Way easier than Outlook.

Zix is easy to use and is integrated with GSuite.

Users can send a secure email by having a keyword such as secure anywhere in the subject line.

Zix is great for anyone who has to send and receive sensitive data like financial or medical records and guarantee their security. If your organization needs to follow regulations like SOX, HIPAA, or something similar, and you have an IT team or managed service provider that can maintain it, Zix is a great solution. I also think it's best suited to an on-premises e-mail solution because of how it integrates with mail flow for scanning, although I believe they have a version for Office 365. If instead, your organization only occasionally sends things secured or does not have the IT support staff to maintain it, it might be worth looking for a different solution. For the most part, once it's installed, it doesn't require much hands-on, but there are enough occasions that without expertise it could remain daunting.

From an end-user, sender perspective, there's literally nothing you have to do to use Zix. Just send your e-mail like you always would. If it has sensitive data, Zix will send it through its secure network encrypted. If you do need to send something without information that would trigger a rule, you can set up a subject keyword or flag an e-mail as "sensitive", and it'll encrypt that, too. For recipients, if they do not have Zix, it can be a little awkward, but it's still very functional. They log into a portal, read their message/documents, and can use the portal to reply as well, keeping the information secure in both directions.

Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.

While I was not fully involved in the overall Zix solution implementation for the company, I do know that it went better as expected for our large-scale infrastructure; evidently the user database integration was done through an incremental approach in order to reduce the impact on operation environments and most users were informed about the change in order to monitor for any deployment issues. I think this would be even easier on short-scale implementation.

The different pages and controls have a feeling of the bare minimum to them as if the GUI was done without too much effort. This doesn't mean that this solution isn't very capable, on the contrary, but it is sometimes hard to leverage its full potential due to its poor layout making it not very intuitive to use. Very customizable but not so user-friendly.

It's a well-suited product for any organization that is required to protect sensitive information where compliance is a must.

As mentioned before, the hosted platform needs plenty of updating to make it more user-friendly. We used a competing product before that was much easier to use. We switched just to combine the protection service we had with them with the preexisting email encryption services we already had with Zix as we were able to negotiate a better price. The encryption piece was the deciding factor to move to Zix rather than the competitor because our regulators (NCUA, Florida OFR) use Zix as well.

Excellent for sending correspondence to clients in normal settings. [Concerned] that correspondence is not being received by lenders and other parties who have their own secure systems in place which may limit receipt of emails from our office.

Limited experience. May have better/ more detailed comments after more use of the product.

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Implementation was far from easy. Educating the employees to trust something they can not see is difficult, and they remain skeptical. Especially as we are not able to explain to them all the ins and outs of the policies that it runs through when scanning for necessary encryption.I almost thing that going with the Zix Mail where they have to push the button to send securely would have been a better implementation for our company as they would then know for certain it was sent securely.

Zix is a little overkill for our company, but we know we are in good hands.

Zix is really well suited for B2B communications; I can't think of many areas for improvement for this use. Where it doesn't shine so brightly is B2C communications, where we want to provide easy, customer initiated opportunities to communicate with us via secure mail.

Zix does a really great job of making it easy for my organization to use secure email.

Zix is an excellent solution for law firms that need to ensure compliance and security to the highest degree. In North Carolina the NC Bar Association has approved and recommended Zix to be a trustworthy source and leader to provide excellent and unmatched security and protection of personally identifiable information.

Once's it's setup up, it's incredibly easy to use. Our staff doesn't need to do anything at all, it's completely self sufficient in the background and runs itself. There is a client portal that is slightly more complicated to use, but if you can log on to any web mail service, you can handle this.

It couldn't possibly be any easier!