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Zocdoc

Zocdoc

Overview

What is Zocdoc?

Zocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis. Additionally, Zocdoc helps practitioners gain feedback…

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Recent Reviews
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Pricing

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What is Zocdoc?

Zocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis. Additionally, Zocdoc helps practitioners gain feedback from appointments…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zocdoc.com/about/newpricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Zocdoc?

The vendor states that millions of patients use Zocdoc each month to find in-network neighborhood doctors, book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.

They further state that with the surging patient demand for telehealth, Zocdoc helps doctors maintain continuity of care with their patients and keep their doors open for business as in-person appointments decrease.

Zocdoc Features

  • Supported: Patient-led scheduling
  • Supported: Live video conferencing
  • Supported: New patient registration + intake

Zocdoc Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-1 of 1)
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Score 1 out of 10
Vetted Review
Verified User
Zocdoc was used to bring in new patients and direct patients with certain insurances to our practice.
  • advertise
  • integrate with insurance companies
  • high cost for customer acquisition
  • customers cancel and practice has no recourse, but must pay Zocdoc
  • Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
  • High cost of service for nurse practitioners
  • High rate of attrition- few customers converted to our practice compared to other methods
  • We were promised one rate per customer acquired, then the posted rate was increased, twice
  • Unable to even charge a no show fee for patients who changed at last minute
  • the service as set up encourages patients to bait and switch to other providers at the last minute
  • there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle
If you have dedicated front office or phone support who can immediately call and hound 'booked' patients to get their information in w/in the 24 hours that Zocdoc allows before charging you- this might work- in that case, possibly you could at least charge them a no show fee.
  • online
  • mobile
  • connected to insurance
  • None
  • None
  • negative effect
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