Zoho Assist Reviews

18 Ratings
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Score 9.2 out of 100

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Reviews (1-5 of 5)

Camila Yamamoto | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution.
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Lark Ismail | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Zoho Assist is a great service if you need to take control of another device for tech support. For screen shares and meetings there are plenty of solid options, but there aren't many options for this kind of technical support software in the lower-end price range. It great if you have a small team. You can even just have one member. Other programs are designed for large 10+ IT teams that are conducting support all day long. We use Zoho Assist as needed which isn't necessarily daily.
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Khashi Rahmani | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Best used when addressing 1-on-1 issues. Do no recommend for "team based" problem solving where multiple users need to remote in to address issues. Does an excellent job running flawlessly even if client has minor connectivity issues with their internet. Best for small-to-medium businesses. For clients with heavy security protocols in place (DOD level firewall protection or 3rd party extension blocking), Zoho may not be a good product.
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Alexis Correa | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

It is excellent to support any device that you can install and offer this alternative. Being able to remotely enter Windows to Mac and be able to assist users is a great help and this generates a positive impact for customers. I have not had any bad experience at the moment. I have been able to share the link to initiate a session to users who are not very technical and are even excited to be able to start the process.
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Likelihood to Recommend

When my marketing team and I had to start a marketing campaign for eight different industries, Zoho Assist was great to have because it kept everything nice and neat, so we wouldn't accidentally email the wrong industry with the wrong information.
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Feature Scorecard Summary

Screen sharing (5)
9.3
File transfer (5)
8.2
Instant message (5)
9.2
Secure remote access with Smart Card authentication (2)
9.9
Access to sleeping/powered-off computers (3)
10.0
Over-the-Internet remote session (5)
9.2
Initiate remote control from mobile (2)
9.9
Remote management of servers & workstations (2)
9.9
Remote Active Directory® management (2)
9.9
Centralized management dashboard (3)
6.0
Session record (3)
10.0
Annotations (4)
6.0
Monitoring and Alerts (4)
6.4
Multi-platform remote control (4)
10.0

About Zoho Assist

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Categories:  Remote Desktop

Zoho Assist Technical Details

Operating Systems: Unspecified
Mobile Application:No