Zoho Assist

Zoho Assist

About TrustRadius Scoring
Score 8.7 out of 100
Zoho Assist

Overview

Recent Reviews

YOLO try Zoho

8 out of 10
October 18, 2021
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
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Popular Features

View all 14 features
  • Screen sharing (10)
    9.9
    99%
  • Instant message (11)
    9.9
    99%
  • Over-the-Internet remote session (11)
    9.7
    97%
  • File transfer (10)
    9.6
    96%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Remote Support - Standard

$12

Cloud
per technician/per month

Unattended Access - Standard

$12

Cloud
25 unattended computers/per month

Remote Support - Professional

$18

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features Scorecard

Remote Administration

8.9
89%
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Product Details

What is Zoho Assist?

Zoho Assist is a one-stop solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics

Zoho Assist Integrations

Zoho Assist Competitors

Zoho Assist Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and Rescue are common alternatives for Zoho Assist.

Reviewers rate Initiate remote control from mobile and Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (99)

Ratings

Reviews

(1-11 of 11)
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October 18, 2021

YOLO try Zoho

Score 8 out of 10
Vetted Review
Verified User
Review Source
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist conducts every activity that concerns remote access, or control. For instance, the program oversees all the assets that a company has in any corner. More so, it helps in solving multiple problems that employees in a company may have. The option for live chat brings people together, and survey procedures are included in the tool.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoho Assist as a secondary remote software to provide support to our users and have a secondary option in the event our primary software experiences any issues. It has worked perfectly since the beginning of the 2020 shutdown due to COVID-19. We are also able to provide simultaneous support while the users are using our primary remote software. It is easy to manage and quickly connects to all the machines; however, I still have not understood how to provide access to multiple users with access to their machines only.
Score 10 out of 10
Vetted Review
Verified User
Review Source
One major role or scenario with Zoho Assist is remote calls, where communications get done without physical access. The file transfer process is well designed by the application, where there is no need to physically access the desktop. The accountants acquire data from different offices, and they use them for their books of accounting preparations. In case of a breakdown, the application makes troubleshooting easy and makes the entire repairing process faster.
September 11, 2020

We LOVE Zoho Assist!

Logan Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
Score 2 out of 10
Vetted Review
Verified User
Review Source
If you require a cheap solution to enable remote management/remote access to servers/clients and can work with inconsistent WOL, poor file transfer and non-existent customer service then it's worth a look.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution.
Lark Ismail | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is a great service if you need to take control of another device for tech support. For screen shares and meetings there are plenty of solid options, but there aren't many options for this kind of technical support software in the lower-end price range. It great if you have a small team. You can even just have one member. Other programs are designed for large 10+ IT teams that are conducting support all day long. We use Zoho Assist as needed which isn't necessarily daily.
Khashi Rahmani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Best used when addressing 1-on-1 issues. Do no recommend for "team based" problem solving where multiple users need to remote in to address issues. Does an excellent job running flawlessly even if client has minor connectivity issues with their internet. Best for small-to-medium businesses. For clients with heavy security protocols in place (DOD level firewall protection or 3rd party extension blocking), Zoho may not be a good product.
Alexis Correa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is excellent to support any device that you can install and offer this alternative. Being able to remotely enter Windows to Mac and be able to assist users is a great help and this generates a positive impact for customers. I have not had any bad experience at the moment. I have been able to share the link to initiate a session to users who are not very technical and are even excited to be able to start the process.
Score 6 out of 10
Vetted Review
Verified User
Review Source
When my marketing team and I had to start a marketing campaign for eight different industries, Zoho Assist was great to have because it kept everything nice and neat, so we wouldn't accidentally email the wrong industry with the wrong information.
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