Affordable and reliable
Rating: 7 out of 10
July 25, 2023
Verified User
Vetted Review
Verified User
3 years of experience
- More affordable than competing products
Starting at $12 per technician/per month
View Pricing Overview
What is Zoho Assist?
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Learn from top reviewers
Affordable and reliable
Rating: 7 out of 10
July 25, 2023We use Zoho Assist to provide remote support and unattended access to systems. The solution is affordable, cross platform compatible, and just works.
Verified user
Manager
3 years of experienceYOLO try Zoho
Rating: 8 out of 10
October 18, 2021It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can only be accessed when onsite. So our ...
Verified user
Manager
3 years of experienceIncredible and Fulfilling Remote Access Program
Rating: 10 out of 10
August 18, 2021Zoho Assist is a multi-operating tool that allows remote access services to be successfully conducted in our business. Besides, Zoho Assist facilitates the remote access and c...
Johnston Mukwi
Professional - Information Technology
IT Support
Home Assist Health
3 years of experienceZoho Assist--Great remote assistance software
Rating: 9 out of 10
July 1, 2021Zoho Assist is currently being used only by the system administrator to provide a second option for remote assistance, in order to be able to connect simultaneously with users...
Verified user
Administrator
1 year of experienceReputable and Consolidated Remote Access Software
Rating: 10 out of 10
June 24, 2021Zoho Assist is an effective application that allows us access to the clients' machines remotely, for the purpose of training, or even troubleshooting. Further, the application...
Betty Bunny
Professional - Finance and Accounting
Certified Public Accountant
Insteel limited
2 years of experienceWe LOVE Zoho Assist!
Rating: 9 out of 10
September 11, 2020We use Zoho Assist to remotely access customer's machines for troubleshooting and training. We remotely access our internal workforce's machines to install company-wide softwa...
Very cheap product which works well enough if you can handle the on-going niggles and issues
Rating: 2 out of 10
May 5, 2020Zoho Assist is used to allow administrators to remotely manage client PCs and servers. It's also used by users to log into their workstations and work remotely.
Verified user
Director
2 years of experienceZoho Assist is a perfect remote access software and works great!
Rating: 10 out of 10
December 30, 2019Zoho Assist is a tool used by all company support and infrastructure teams to answer and resolve technical calls involving the corporate computer. Zoho Watch allows us to acce...
Unbeatable option for startups and small businesses.
Rating: 10 out of 10
October 23, 2019We use Zoho Assist in our technical support department and it addresses our main needs. Much of the available software focuses on screensharing and meetings so there aren't as...
Lark Ismail
Executive - Information Technology
Website Support, Managing Director
Jolly Good Media
2 years of experienceA perfect support tool to accentuate 1-on-1 help with your clients
Rating: 8 out of 10
December 24, 2018Currently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. Our software is hosted in the cloud v...
Support your clients any where any time.
Rating: 10 out of 10
August 17, 2018Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with...
Solid marketing automation company.
Rating: 6 out of 10
September 14, 2017My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a...
Verified user
Employee
1 year of experience
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Awards
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Pricing
Remote Support - Standard
$12
Cloud
per technician/per month
Unattended Access - Standard
$12
Cloud
25 unattended computers/per month
Remote Support - Professional
$18
Cloud
per technician/per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho Assist?
Zoho Assist is a solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.
Zoho Assist Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Multi-platform remote control
Zoho Assist Screenshots
Zoho Assist Integrations
Zoho Assist Competitors
Zoho Assist Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean |
Frequently Asked Questions
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Reviewers rate Annotations highest, with a score of 10.
The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(112)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Ease of File Transfer: Users have found the file transfer process in Zoho Assist to be simple and secure, allowing for quick and efficient sharing of files during remote support sessions. This feature has been highlighted as a key factor in streamlining workflows and enhancing productivity.
Intuitive Interface: Reviewers consistently praise the interface of Zoho Assist for being wonderful and intuitive, making it effortless to connect without encountering major issues. The user-friendly design contributes to a seamless experience, reducing the learning curve for new users.
Compatibility with Various Platforms: Customers appreciate the compatibility of Zoho Assist with different platforms and devices, enhancing its usability across a wide range of setups. This flexibility enables users to provide support seamlessly regardless of the operating systems or devices their clients use.
Reconnection Delays: Some reviewers have expressed frustration over the slow reconnection time when the agent restarts after a reboot, causing delays in remote support sessions. This issue not only disrupts workflow but also prolongs troubleshooting processes, impacting overall efficiency and user satisfaction with the software.
Keystroke Failures: Users have encountered issues with the iOS client failing to accurately send keystrokes, impacting their ability to effectively control remote devices. The unreliable keystroke functionality hinders smooth interactions during remote sessions, leading to potential errors and user dissatisfaction with the software's performance.
Slow Support Responses: Several customers have highlighted prolonged wait times for responses from support team members, leading to delays in issue resolution and affecting overall user experience. The lack of timely support communication can result in frustrated users waiting for assistance, potentially escalating problems and hindering productivity.
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
YOLO try Zoho
Rating: 8 out of 10
October 18, 2021
Verified User
Vetted Review
Verified User
3 years of experience
- We never skipped a beat when the 2020 lockdown occurred. Everyone was already set up and able to work from home.
- The cost of Zoho is much less than other remote programs; especially when remote connectivity cost includes up to 100 technicians (we made each user a tech of their own computer).
- Integrating with other products and receiving a bundle discount is a plus.
Incredible and Fulfilling Remote Access Program
Rating: 10 out of 10
August 18, 2021
JM
Vetted Review
Verified User
3 years of experience
- Remote control of devices and assets brings supervision without extra costs
- Survey results give us opportunities to make informed decisions.
- Diagnostic helps in rectifying a mistake.
Zoho Assist--Great remote assistance software
Rating: 9 out of 10
July 01, 2021
Verified User
Vetted Review
Verified User
1 year of experience
- Cost per user is great
- Perfect as a secondary remote solution
- Great quick support
Reputable and Consolidated Remote Access Software
Rating: 10 out of 10
June 24, 2021
BB
Vetted Review
Verified User
2 years of experience
- Zoho Assist made sharing a norm, with no extra costs for business operations.
- We saved so much, as we disconnected some other expensive remote control software and joined Zoho Assist.
- The productivity/efficiency of every employee is maintained through supported team work.
We LOVE Zoho Assist!
Rating: 9 out of 10
September 11, 2020
LB
Vetted Review
Verified User
2 years of experience
- We were able to discontinue Team Viewer and save $1,500 annually.
- Positive ROI: no negative impact.
Very cheap product which works well enough if you can handle the on-going niggles and issues
Rating: 2 out of 10
May 05, 2020
Verified User
Vetted Review
Verified User
2 years of experience
- Allowing staff to work remotely (due to isolation and social distancing) has had a positive impact.
- However, this positive impact has been offset by the frustration felt by remote staff unable to log in to their client machines (out of hours) due to issues with WOL.
- This frustration is also felt by admins also unable to remotely support client machines again due to WOL issues.
- The biggest positive impact is the very low cost of Zoho Assist.
Zoho Assist is a perfect remote access software and works great!
Rating: 10 out of 10
December 30, 2019
CY
Vetted Review
Verified User
1 year of experience
- Employees do not have to travel to solve problems.
- Displacement fuel economy.
Unbeatable option for startups and small businesses.
Rating: 10 out of 10
October 23, 2019
LI
Vetted Review
Verified User
2 years of experience
- It's the most cost-effective service I've found with device control features, saving money.
- It's reliable whenever we need it.
- Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
A perfect support tool to accentuate 1-on-1 help with your clients
Rating: 8 out of 10
December 24, 2018
KR
Vetted Review
Verified User
2 years of experience
- Postive ROI by replacing a previous remote assist software that was more expensive.
- Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
- Cost-friendly for small businesses as it's subscription based.
Support your clients any where any time.
Rating: 10 out of 10
August 17, 2018
AC
Vetted Review
Verified User
1 year of experience
- Remotely assisting users allows me to save visitor costs and generate income with little effort.
- Apart from attending remotely, customers also learn and that is very positive. Do not be afraid to teach your clients, they will always be grateful and they will recommend you.
- Scheduling sessions is also a great help to keep you organized. This gives your business more seriousness.
Solid marketing automation company.
Rating: 6 out of 10
September 14, 2017
Verified User
Vetted Review
Verified User
1 year of experience
- We have seen a lot more of our clients responding to our marketing campaign emails.
- There has been an increase in ROI.