Zoho Assist

Zoho Assist

About TrustRadius Scoring
Score 8.6 out of 100
Zoho Assist

Overview

What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
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Recent Reviews

YOLO try Zoho

8 out of 10
October 18, 2021
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
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Popular Features

View all 14 features
  • Screen sharing (10)
    10.0
    100%
  • Instant message (11)
    9.9
    99%
  • Over-the-Internet remote session (11)
    9.7
    97%
  • File transfer (10)
    9.7
    97%

Video Reviews

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Pricing

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Remote Support - Standard

$12

Cloud
per technician/per month

Unattended Access - Standard

$12

Cloud
25 unattended computers/per month

Remote Support - Professional

$18

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features Scorecard

Remote Administration

8.9
89%
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Product Details

What is Zoho Assist?

Zoho Assist is a one-stop solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics

Zoho Assist Integrations

Zoho Assist Competitors

Zoho Assist Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and Rescue are common alternatives for Zoho Assist.

Reviewers rate Screen sharing and Initiate remote control from mobile and Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (101)

Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
October 18, 2021

YOLO try Zoho

Score 8 out of 10
Vetted Review
Verified User
  • We never skipped a beat when the 2020 lockdown occurred. Everyone was already set up and able to work from home.
  • The cost of Zoho is much less than other remote programs; especially when remote connectivity cost includes up to 100 technicians (we made each user a tech of their own computer).
  • Integrating with other products and receiving a bundle discount is a plus.
Score 10 out of 10
Vetted Review
Verified User
  • Zoho Assist made sharing a norm, with no extra costs for business operations.
  • We saved so much, as we disconnected some other expensive remote control software and joined Zoho Assist.
  • The productivity/efficiency of every employee is maintained through supported team work.
Score 2 out of 10
Vetted Review
Verified User
  • Allowing staff to work remotely (due to isolation and social distancing) has had a positive impact.
  • However, this positive impact has been offset by the frustration felt by remote staff unable to log in to their client machines (out of hours) due to issues with WOL.
  • This frustration is also felt by admins also unable to remotely support client machines again due to WOL issues.
  • The biggest positive impact is the very low cost of Zoho Assist.
Lark Ismail | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
Khashi Rahmani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Alexis Correa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Remotely assisting users allows me to save visitor costs and generate income with little effort.
  • Apart from attending remotely, customers also learn and that is very positive. Do not be afraid to teach your clients, they will always be grateful and they will recommend you.
  • Scheduling sessions is also a great help to keep you organized. This gives your business more seriousness.
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